Now you can upload your

resume directly to Monster

using Word 2007!

1. Install Monster’s Easy Monserrath Garcia del Rio

Submit add-in by clicking
8526 Dalen st. monsechb@yahoo.com Home: 562-923-0401
the “Install” icon on the
Downey CA 90242 Cell: 562-413-2360
menu ribbon.
2. Once installation is
complete,
 Dedicated
restart Word. customer service manager with 10 plus years of experience; Self-motivated sales
3. Click on theprofessional
“Upload” iconwith a successful track record in customer service, retail sales, and managerial experience. Proven
ability to develop and maintain profitable client relationships.
to upload your resume to
Monster.
 Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to
customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all
For any issues orsafety, security, quality and store operations policies.
questions,
please visit the Easy Submit
installation support page. Areas of Expertise
Customer Service Management Customer Satisfaction Enhancement Teambuilding & Training
To close thisComplaint
reminder, Handling
click & Resolution Front-End Supervision Cost-Reduction Strategies
the border and then press
Retail Operations Management Sales & Margin Improvement Order Fulfillment
Human Resources Management Inventory Control Presentation Skills

Professional Experience
SEPHORA. – Cerritos, CA 2006 to 11/26/09
DIVISION MANAGER, 06/22/06 TO 11/26/09
Color Lead
Promoted to manager position to recruit, train and supervise 25+ customer service reps and cashiers. Foster an
environment in which guests enjoy high levels of service and employees are motivated to deliver top performance.
Manage front-end operations to ensure friendly and efficient transactions at checkout. Selected Contributions:
 Developed Business Plan, competitive analysis, budgets, and sales strategies for the division.
 Developed and conducted product training for clients and staff.
 Stabilized employee turnover by 99%.
 Attracted and retained new clients through excellent client service and rapid responses.
 Hired, scheduled hours, organized job descriptions, for thirty store personnel.
 Designed and managed inventory tracking systems and sales/shipping procedures.
 Created and developed sale projects that resulted in an increase of 108% in dollars.

ROBINSONS MAY. Cerritos, CA 1999 to 2006

Product Consultant/Assistant Counter Manager, 1999-2006
Product Consultant Lancôme Cosmetics
Advanced to increasingly responsible positions, culminating in management role with oversight for full-service
consultations. Oversaw sale goals, client relations and marketing strategies.
 Over exceeded sales goals by over 150% quarterly.
 Developed client loyalty by providing great client service by creative marketing approaches.
 Conducted product knowledge sessions on an ongoing basis.
 Assited management with inventory control, product marketing and sales strategies.
 Introduced training programs that enhanced employee performance and helped build a motivated workforce.

Education and Training

CALIFORNIA STATE UNIVERSITY OF LONG BEACH 2008-PRESENT
Currently obtaining a Bachelor’s Degree in Business Law with minor in accounting.
LONG BEACH COMMUNITY COLLEGE

Associates Degree (2002-2007)

Associates Degree in General Education and Communication.

ROBERT. A. MILIKAN HIGH SCHOOL

High School Diploma (1996-1999)

REGIONAL OCCUPATIONAL PROGRAM (R.O.P)

CERTIFICATES IN:

Human Resources

Banking and Financing

Hospitality and Tourism

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss
prevention, time management, leadership, performance assessment, presentation and coaching skills.