Ananya Chakraborty

HOSPITALITY INDUSTRY PROFESSIONAL

E-MAIL : ananya.ch12@gmail.com
MOBILE : +91 9903333798
ADDRESS : 207/C Officer’s Colony Eastern Railway Sealdah.Kolkata-700014

OBJECTIVE

To obtain a challenging and responsible position in a reputed Organization where my functional skills &
competencies in the Front Office domain can be effectively used for contributing to the success of the Organization
and can be further enhanced for mutual benefit.

PROFESSIONAL SYNOPSIS

A result oriented Front Office professional with 6+ years of experience in diversified & multi-cultural environments-
 Expertise in Revenue and Yield management.
 Expertise in handling P & L Operations.
 Excellent exposure to and experience in Floor Management.
 Excellent exposure to Customer Relationship Management.
 An experienced Self-Starter and Team Player with keen attention to customer needs and details.

MANAGEMENT SKILLS

 Hands on Frontline Operations and Revenue Professional with an analytical bent of mind.
 Solution oriented thinking
 Time driven delivery ability
 Good communication & interpersonal skills

CORE COMPETENCIES

 Front Office Operations  Performance Management

 Budgeting & Cost Control  Staff Mentoring
 Process Management  Revenue Management
 Customer Orientation  Training & Development
 Customer Relationship Management  P & L Operations

ACADEMIC CREDENTIALS

 Masters of Business Administration (MBA (HR &MKT) 70% (15th April 2014-Dec 2016)
Kalinga University
 Post Graduate Diploma in Computer Application (1st August 2012-1st August 2013)
MAATS
 BSc Hospitality and Hotel Administration 73% (1st June 2009-1st March 2012)
IHM Kolkata
 Indian School Certificate (12th) 82% (1st May 2007-1st April 2009)
The Future Foundation School
 Indian Certificate of Secondary Education (10th) 78% (1st April 2007)
The Future Foundation School

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IT PROFICIENCY & SKILLS

 Functional Software : Opera, Micros ,Rzone

 Internet Applications& Tools : SEO, Google Place pages optimization, C++
 Operating Systems : Windows 2000/2007/8.1/10
 Application Packages : Office, Adobe lightroom

PROFESSIONAL SKILLS

Regus Business Centre July 2017 till date

Community Manager Kolkata

Responsibilities:

 Overall Operations
 Tracking Online Feedback
 Heading major revenue generating operations for the centre
 Leading a team of 20 members and guiding them in accordance with the companies plan.
 Manage and monitor activities of all employees and making sure they adhere to the standards of excellence
coaching, training and guidance where needed.
 Undertake full responsibility for making operating expenses and purchasing.
 Set office budget, monitor profit & loss and cash handling throughout the year & supervise.
 Implement Daily targets for all centres and report on a daily /weekly basis.
 Recruiting, training and supervising staff, including managing staff rosters
 Carrying out health and safety checks on the equipment.
 Advertising and promoting the centre to increase the footfall.
 Client retention/Customer relations.
 Contributes to the overall revenue of the centre by identifying opportunities and actively upselling/cross
Selling Regus products and services
 Overseeing inventory, distribution of goods and facility layout.

OTHER PROFESSIONAL ASSOCIATIONS

PARK PLAZA HOTEL (Carlson Rezidor) March 2015-March 2017

Duty Manager-Front Office

Novotel (Accor Group) June 2014-May 2015

Team Leader and Guest Relations Executive

Taj Bengal

Taj Hospitality Training June 2013-June 2014

PERSONAL DOSSIER

Date of Birth : 27th December, 1991

Marital Status : Married
Hobbies & Interest : Sports Enthusiast, Travelling, Dancer
Languages known : English, Bengali, Hindi, Basic proficiency in Spanish

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