Currently Living in Dubai, on a visit VISA for 3

months. Willing and able to attend any

recruitment process at short notice and
Commence Duties Immediately.

VIJAY JAYARAJAN

Address: Dubai Studio city, Dubai, United Arab Emirates.

Mobile No. +971 543744858
Email: vjcult@gmail.com

PROFESSIONAL SYNOPSIS

A Young, Energetic, well-presented, articulate and confident individual with a proven ability to Lead a
Team providing exceptional customer Service. Having an outgoing personality, good Leadership
Communication and interpersonal skills and the ability to work in a multi-national team environment with
confidence and minimal supervision. Able to inspire others to work at their highest level. Comfortable
working in a fast paced environment and able to build and maintain good relationships with work
colleagues and customers through a genuine desire to understand their needs and support them.

CORE COMPETENCIES

► Over 11 years of work experience across various ► Comprehensive knowledge of Business analysis
domains  and Operations
►
► Trained in Sales Techniques, Selling and Upselling ► Proven record of taking and accepting
► In-depth knowledge of consistently maintaining high responsibility for colleagues and customers. 
standards
►Certified in Digital Marketing ► Critical Problem Solving
► Thorough understanding and desire to learn
company policies in accordance with operations
 manuals 

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

Goldrush Event Management Pvt Ltd FEB 2019 – SEP 2020

Assistant Manager – Business Support BANGALORE, INDIA

 Work closely with the leads and provide support for all events and build trust and working relationships with all partners to
enable smooth cross-functional collaboration.
 Ensure event projects meet business / creative requirements on time and work on any other projects as assigned apart from
event.
 Liaise with the in-house creations team, to ensure creative briefs are elaborated and executed.
 Engage with clients and communicate the products offer or pitch.
 Manage defined communication plans and monitors progress of project and reports status.
Regalix Inc/Google India APR 2016 – APR 2018
Business Analyst BANGALORE, INDIA

 Understand client's online business operation line and their business wants therefore critically analyse the challenges to
discover their necessities or any gaps with the aim to provide the best user experience observations and suggestions in digital
area. It does not end with fair ideas but executed real-time through the co-ordination with internal design and development
team and lastly propose the same client.
 Responsible for all asset and inventory mapping, all transactions with respect to the same between, Regalix Inc. (Bangalore
branch) and Google India

Xentrix Studios/Brainwave Innovations OCT 2011 – MAR 2016

Technical Artist BANGALORE, INDIA

 Understanding the Requirements and Functional Specifications of the application.

 Participated in identifying the Test scenarios and designing the Test cases.
 Prepared and Executed Test cases as per System Requirements
 Involved in GUI, Functional, Regression testing and System testing
 Involved in all testing related documentation.
 Involved in Bugs Tracking & Prepare Bug Report Document.

Pansys Infotech JUL 2008 – SEP 2011

Business Analyst BANGALORE, INDIA

 Interacting with the Clients and understanding their Business process, Business and/or Data requirements.
 Analyzing Client’s requirements and translating these into functional specifications.
 Creating and documenting work flow resulted from these functional specifications
 Acting as a liaison between the Client and the offshore team.
 Imparting training to the offshore team

America Online AUG 2007 – MAR 2008

Associate Customer Care Executive BANGALORE, INDIA

 Taking ownership of customer issues reported and seeing problems through to resolution
 Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

ACADEMIC & PROFESSIONAL QUALIFICATIONS

Diploma in Electronics & Communication

Baldwin Polytechnic, Bangalore, India. April 2008

Pre-University College
Reddy Jana Sangha, Bangalore, India. March 2003

Pre-University (High School)

The Frank Anthony Pubic School, Bangalore, India. March 2001
 TECHNICAL SKILLS

Proficient in the use of: MS-Office (Word/Excel/Access/PowerPoint) / Emailing & Internet. Outlook
Express, CRM tools.

 AREAS OF EXPERTISE
 Operations
 Business Analysis
 Quality Analysis
 Digital Marketing
 Customer service
 Communication
 Leadership
 Multi-Tasking
 Selling / Upselling / Sales Techniques
 

TRAINING COURSES

 Sales Techniques, Selling and Upselling.
 Digital Marketing
 German Language A1 and A2 - On-going


Languages Known

English
Indian (Hindi)
Indian (Tamil)
Indian (Kannada)
German – Beginner (Pursuing Level A1 and A2)