PRASHANTH KUMAR K

Resident of Bangalore | M.Sc. (Comp.) | C: 9652955226 | kaprashanthkumar@gmail.com

Summary

Results-oriented leader with experience of 16+ years in Project Management, Operations, People Management, Business Process
Management, Process Transition & sales. Currently working with Routematic Technologies Pvt. Ltd, Bangalore as Program Manager
– Operations.

Expertise in translating complex business problems to functional requirements, designing, and building solutions, project planning
& delivery and in leading high performing teams. Seasoned professional with strong hold on industry needs and standards, having
good experience in seamless Operations.

Career Highlights

 Around 9+ year’s full-time Project Management. Specializing in Planning, Implementation, Transition etc.
 Successfully handled 40+ new client implementations with market best SAAS product of Employee Transportation.
 Manage 70+ SAAS accounts of south region with 50K users & ~1.5 million turn over, annually.
 Excellent track record of managing 90+ team of Consultants / MSP team / operations team, across south region.
 Deftly transitioned and stabilized major clients like: Microsoft, HSBC, Cisco & Unisys.
 Handled critical, complex, and high-volume projects with various dimensions & with multiple stake holders.
 Engineered various process improvements to achieve error free deliverables and smooth functioning of the team.
 Developed 100+ Excel macros & received FALCON award for doing exceptional support to customer success team.
 Support Higher management with project deliverable, contract proposals and on-site client presentations.

Work Experience

Program manager @ Routematic Technologies Pvt. Ltd. – Bangalore Since Mar 2019

 Drive product rollout & adoption at 70+ client locations with 50K users across South region, inline with the contractual
commitments.
 Responsible for annual revenue of $1.6 million, right from invoicing till payment & collections.
 Manage a team of 90+ consultants, managed services team & fleet operations team, across south region.
 Oversaw 45+ project implementations, including major & critical accounts.
 Brought efficiency and effectiveness in Customer Success processes, resulting in reducing the implementation time that saved
lot of money for organization.
 Collaborate with Business Development team to provide cost estimations, provide data for RFP’s & conduct Demo/Dry runs
for prospective clients.
 Manage internal & external stakeholders to consult on technical solutions, project planning, issue resolution, and
implementation assessments.

Associate Director @ Ocabbie Technologies Pvt. Ltd. - Bangalore Dec 2017 to Feb 2019

 Actively been part of product design and prepared road map for SAAS product of transport domain.
 Conducted detailed GAP analysis between product & domain needs. Gathered, analyzed and disseminated requirements to
filter out operational issues.
 Provide BRD’s to development team. write epics & stories to define a new feature/module.
 As end-user, test the tool & share snag list along with required enhancements.
 Prepare various operational content: SOP, SLA, Flow chart, JD, training material, and provide support organization in defining
SOW at client place.
 KRA includes project execution, issue resolution, managing stake holders, and change management.

Operations Manager @ MoveInSync Technology Pvt. Ltd. – Bangalore Jan 2015 to Nov 2017

 Managed a team of 30+ consultants / managed services, for Telangana.

 Successfully implemented 10+ projects & managed total 18+ accounts, with periodic visits and product updates.
 Managed resource allocation for PAN India implementations of various projects, with 50+ consultants.
 Developed 100+ Excel macros & received FALCON award for doing exceptional support to customer success team.
 Also, developed many useful tools & trackers to serve client needs and avoided few development requests.
 Roll out new product updates, ensuring usability & collect feedback.
 Conducted product PoC (Proof of Concept) at Fortune 500 organizations in Bangalore, Hyderabad and Pune.

Business Analyst – RE & F @ Jones Lang LaSalle – Bangalore Jun 2011 to Dec 2014

 Conducted various analysis: Benchmarking analysis, trend analysis, cost analysis & CPU etc.
 Analyzed variance of actual with budget and forecast for next financial year.
 Compiled data from all sites & prepared: Quarterly Business Review (QBR), Monthly Management Report (MMR).
 Work experience with various clients’: Microsoft, Unisys, GE BE & WIPRO GE.
 Handled various projects:
o Root Cause Analysis of variance in security and vendor staff attendance for 200 employees.
o Acted as client side Point Of Contact for SAAS solution implementation at: Microsoft & Unisys in 2011 & 12.
o RE & F Dashboard design & implementation across Bangalore.
o & biometric devise implementation for sub-vendor staff.

Team manager – Sales @ Sterling Holidays, Blr Aug 2010 to Jun 2011
 Plan and manage sales monthly targets, while in-coordination with marketing team.
 Core job is to lead direct sales team of 10 and conduct induction.

Direct Sales Manager @ Mahindra Holidays, Blr Sep 2009 to Jul 2010
Sell vacation ownership to customers.

Area Operations Manager @ Future Mobiles and Accessories Pvt. Ltd., Blr Oct 2007 to Sep 2009
 Monitor 8 stores sales with team strength of 38 & ensure target is achieved as per annual sales plan.
 Analyze brand share and category contribution, and report to Zonal head.
 Analyze sales trend by model and aged stocks for replenishment.

Customer Relations Executive @ Hutchison Essar Ltd. Mumbai Jul 2004 to Aug 2007
 As SME, resolved complaints and requests related World Calling Card & update back-end team.
 Coordinate with the team members for the product update.

Education

Master’s Degree in Computer Application Osmania University

Bachelor of Computer Science Osmania University