Subhendu Kumar Nayak

Email : getnayak86@gmail.com | Mobile : +91 7008695934

Date of Birth: 10th Apr 1986
Address: P.R.Peta, Jeypore-764003
Summary

A dynamic professional with 10 years of experience in roles like Project Lead, Consultant and Account
manager across domains ranging from Urban Mobility to Construction & Real Estate. Comprehensive skill
set acquired over the years, include (not exhaustive) Customer Relation Management, Project estimation
and management, leadership, and superior communication.

Professional History
Nivaata Systems Pvt Ltd May 2018 – till date
Consultant/Account Manager (Customer Success)

Routematic’s ERP along with the technology enabled fleet services help in redesigning the transport function of
organizations.

Key Deliverables and Notable Achievements:

 Redesigning of employee transport solution across 5 customers, encompassing 30000+ employees, in
Hyderabad.
 Implementation of the project includes software deployment, configuration of the customer’s transport policy,
driving change management program across all stakeholders and functions (Transport, Facilities, Human
Resources, Security services)
 Revenue responsibility of 6 customers (INR 30 million annually)
 Bottom line responsibility of driving customer engagement, ensuring superior CSAT scores, customer
retention and upsell of new business.
 Stakeholder management, both external (Business Leaders, Transport Managers, and end users) and internal
(Product Development and Support teams)
• Identified upsell opportunities in existing clientele that translated to 30% additional invoicing.
• Organize monthly and quarterly business reviews and suggest action plans to customers for cost and effort
optimization (backed with data driven analytics). Leading to higher degree of customer satisfaction.
• Worked with the Business Development Team during the pre-sales and Sales process, providing them data
driven inferences that aide in the proposal.

RNP Infrastructure, Bhubaneshwar July 2011 – Apr 2018

Project Lead (Real Estate)

Key Deliverables:
 Completed 3 projects successfully (construction of apartment complexes) in Bhubaneshwar through the
estimation, planning and execution stages.
 Vendor Management including preparation of RFP, finalizing vendor and coordination to procure raw
materials.
 Introduced risk prediction models based on predictors like inventory cost, vendor invoicing, labor charges etc
 Brought about cost savings of ~$23000 for the organization through project planning, resource management
and inventory negotiations with suppliers.
 Designed reporting templates for project status, burn down charts, resource utilization to be consumed by
senior management.
Skills

¨ Customer Relationship Management ¨ Stakeholder Management

¨ Team Building and Mentorship ¨ Skilled Negotiation
¨ Project Management ¨ Superior Communication
Academics
 Post Graduate Diploma in Business Administration (Marketing/Systems) from Institute of Public
Enterprise, Hyderabad , 2010
 Bachelor of Commerce from Vikram Deb College, Jeypore 2006.

 Languages known English, Hindi , Odia, Telugu References: Available on request