Contact
9836017177 (Mobile)
sanjukta_c@hotmail.com
www.linkedin.com/in/sanjukta-
chatterjee-1324b812 (LinkedIn)
Top Skills
CRM
Team Management
Management
Languages
English (Full Professional)
Bengali (Native or Bilingual)
Hindi (Limited Working)
Certifications
Public Speaking Foundations
Giving Your Elevator Pitch
Blockchain Basics
Communicating with Confidence
 
Sanjukta Chatterjee
Director, Functional Development - Traydstream
Kolkata, West Bengal, India
Summary
Professional with over 17 years of rich experience in spearheading
overall Process Operations. Expertise in managing the entire
process operations with key focus on optimal utilisation of resources.
Result oriented record of streamlining the working SLA’s & SOPs for
enhanced operational effectiveness.
Adept at managing various functions related to recruitment,
compensation, performance appraisal, employee engagement,
training & development of personnel. Proven skills in managing
teams to work in sync with the corporate set parameters & motivating
them for achieving business and individual goals.
Received numerous appreciations & laurels across the career
path for outstanding performance and contributions. Possess
excellent people management, interpersonal, communication and
analytical skills with demonstrated abilities in customer relationship
management.
Core Competencies
Managing entire operations with a view to achieve organisational
objectives and ensure profitability.
Setting up & maintaining CTQ (Critical To Quality) / CTP (Critical To
Process) targets for the process & team.
Taking various initiatives for maintaining the SLA’s (Service Level
Agreement).
Coordinating integration with support functions viz. quality, training,
technology, compliance & HR.
Identifying improvement areas & implementing measures to
maximise customer satisfaction levels.
Managing team functions, viz. manpower planning, recruitment,
induction, performance appraisal, etc.
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Leading, mentoring & monitoring the performance of team members

to ensure efficiency in process operations and meeting of individual
& group targets.

Experience
Traydstream Limited
Director
March 2017 - Present 
Kolkata Area, India

• Facilitate the software development of Documentary Credit process.

• Facilitate the creation of Workflow and UI for the Software.
• Define Functional behavior of product/s within UI.
• Drive efficient functional solution architecture and industry practices.
• Provide functional guidance and support to Technology Experts.
• Develop Product adoption documents and Business Requirement
Documents.
• Generate strategies and concepts to best deploy Trade related basics to the
Technology platform.
• Knowledge transfer of trade process to relevant technology team.
• RCA and defect analysis of any system defects to recognize relevant trade
discrepancies.
• Assist in converting Documentary Credit language to Technical Language for
its recognition within the platform.
• Talent Acquisition.
• Partnership Solution Engagements.

Freelance Translator
Freelance Writer
April 2014 - Present 
Kolkata

Freelance Translator with an experience of handling a versatile range of

subjects from Science to Fictional.
• Have been instrumental in translating E-Books on Computer Science
and Food Microbiology and Baking/Cooking for National Institute of Food
Technology Entrepreneurship and Management
• Comic Books for Social Awareness on Epilepsy
• Environmental Science Projects chiefly related to Irrigation and setting up of
Big Plant Layouts.
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• Instrumental in Sub-titling many Social Projects by UNICEF and the like.

• Banking/Financial Institution – Assisted in translating latest Circulars on
Currency Notes and others for SBI, Loan Schemes for EXNESS, Insurance for
Future Generali Group.
• Various Legal Translations.
• Mobile Application.
• Educational : Translating Multiple Choice Question Papers on CRM and Food
Technology.
• Religious Book relating to the Vedas, Upanishads, Yoga and Metaphysics.

Appella Ltd
Linguist
April 2014 - Present 
UK

Evaluate Brand names thereby ensure it's appropriate and relevant usage
against context.

Company Website : www.appella.net

Tata Consultancy Services

Project Lead
September 2012 - April 2014 (1 year 8 months)
Kolkata Area, India

Growth Path
Sep’12 – Dec’13 - As Project Head – Citibank Nigeria Limited
Jan’14- Apr’14- As Project Head – UAE & Europe Guarantees

Key Deliverables
Head the Trade Operations Unit of Citibank for Nigeria.
Head the Trade Guarantees Team for UAE and Europe.
Responsible for migrating the trade operations Unit from Chennai to Kolkata –
this involved right from recruiting team members for the process – to training –
kick start BAU.
Cemented and maintained customer relationship with branch and delivering
optimal service to customers.
Trained and mentored the team with key focus on innovation and continuous
improvement.

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Regular RCA (Root Cause Analysis) of Error Reports with a focus to achieve
Cent Percent Accuracy. Where Expected accuracy for customer is 99.99%, the
achieved target had been 99.78%.
Internal Audit (Including end-end audit deliverables – including preparation of
requisite documentation).

Notable Achievements
Migrating the trade finance operations from Chennai to Kolkata for Citibank
Nigeria, Kenya an d Uganda.
The team, although new to trade operations had an accuracy rate of 99.78%.
Customer SLA , TAT met to Customer perfection. Team received laurels of
appreciations.
System improvements brought to place to enhance efficiency.
Team alignment put to place with a right mix of associates to meet client SLA.
Flexibility and cross training amongst all team members with a view to meet
volume challenges, absentism, attrition

3i Infotech
Manager-Head
September 2008 - September 2010 (2 years 1 month)
Key Deliverables
Spearheaded the entire operations for the Eastern zone in India.
Managed various activities related to Banking, Insurance, Telecom, etc.
Responsible for business development and revenue generation for the
organization.

Projects Handled
Title : Setting up the Collection Center for ICICI Bank Credit Cards &
Personal Loan with +180 buckets.
Scope : The project involved setting up of the infrastructure for a Call Center,
analyzing the profit & Loss, Recruiting staff, Training Staff - Setting Pilot
Phase to Final Execution of the project.

Title : AFL Collection

Scope : The project was executed for the collection portfolio for AFL Logistics
and Wiz.

Deutsche Bank Operations International Ltd

Country Manager

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March 2006 - August 2008 (2 years 6 months)

Country Manager to South Korea & Brussels.
Key Deliverables
§ Spearheaded the Letter of Credits Division and Exports Settlement Division
for 6 countries, viz. India, Singapore, Hong Kong, Taiwan, South Korea and
Japan.
§ Responsible for facilitating a work culture which involved product wise
delivery rather than country wise delivery so that the employees are flexible
working for different countries.
§ Managed the Belgium operations including the entire trade cycle, comprising
the export, import, bank guarantees and other trade products.
§ Cemented and maintained customer relationship with branch and delivering
optimal service to customers.
§ Trained and mentored the team with key focus on innovation and continuous
improvement.
§ Hiring candidates.

Notable Achievements
§ Hold the merit of initiating the effective customer service delivery to branch
by launching a “Common E-mail” system dedicated to Branch service.
§ Significantly engaged in process improvement for the document checking
criteria which saves processing time as well as a document checking time.
§ Introduced better process solution which led to saving process time of 4
mins. per export document processing.
§ Conceptualized and developed innovative solutions for meeting trade
process requirements efficiently, viz. 554 document processing (monthly)
was brought down to 75, thereby bringing about 80% efficacy at workplace by
improving productivity as well as service delivery.
§ Distinctively improved the export document handling procedure for better
productivity.
§ Successfully built an efficient control & process system through proper
gap analysis, thereby maintaining TAT’s; minimized the process time &
maintained a work-life balance culture.
§ Functioned as a member of the Innovation Group for spreading the
innovative wave throughout Deutsche Bank, Trade Finance Group

JP Morgan Chase Services India Private Limited

Team Leader (Manager)
October 2005 - February 2006 (5 months)
FX - OPS .NYK Corporate Investigations

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Key Deliverables
Supervised smooth flow on the Investigation front for corporate customers;
usually related to Forex deals.
Managed all the nostro accounts maintained by JP Morgan Chase Bank,
including currencies such as USD, EUR, GBP, JPY, AED, AUD, CAD, PLN,
MXN, TRY, IRS, ZAR, etc.
Responsible for releasing / verifying the payments or remittances.

Notable Achievements
Significantly engaged in re-alignment of work based on customer focus within
the department which has helped strengthen the productivity, TAT, training and
development of new staff / joinees.

Wachovia Bank
Manager
January 2005 - September 2005 (9 months)
• Marketing.
• Compliance check for all Banks holding account with Wachovia Bank.
• Granting Trade loans ( like Buyer’s, Supplier’s credit/L/C financing) to Indian
Banks.

• Handling Trade related queries, (mainly L/C related queries) from Banks.

Deutsche Bank / Deutsche Networks Services

Process Manager
February 2003 - January 2005 (2 years)
• In charge of the India Import Settlement Desk of the Trade Finance Dept.
Supervise transactions relating to payments for Branches of Deutsche Bank
throughout India. Also handling other miscellaneous financing procedures like
Financing Buyer’s Credit, etc.

ICICI Bank
Officer Officer
July 1999 - January 2003 (3 years 7 months)
• Handling all Export Transactions at the Mumbai Branch which included
Export Bill Collection, Purchase, Negotiation, Discounting, L/C Scrutiny,
Rupee Advances, Advance Payment, L/C Advising, Realisations, Follow up of
Overdue Bills, Reimbursement Claims, XOS, Half Yearly Interest Calculation.
Etc.

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• ACHIEVEMENTS: The only Junior Officer in the Bank who was promoted
as a Verifying Officer much before the completion of 3 years ( 3 years being
the minimum no. of years required for promotion in ICICI Bank from the
Junior level). My responsibilities as a verifying officer were the same as that of
an Assistant Manager.

Education
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
PGDBM, General Management · (2005 - 2008)

St. Xavier's College

BSc, Microbiology & Biochemistry · (1995 - 1999)

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