Rishabh Wadhawan

Ph. (M) +91-9873355887, E-Mail: wadhawanrishabh@gmail.com

Address: C-434 S.F.S. Flats Sheikh Sarai-1 New Delhi-17

SUMMARY
Experienced business consulting professional with 10 years of expertise in team management, business planning &
development, offshoring services, sales enablement, strategic research, project management & transitions and
stakeholder & key accounts management. Recognized to be a problem solver & an effective team player who thrives in
a collaborative agile business setup. Known to consistently provide innovative, analytical business solutions to clients,
in line with their strategic priorities

WORK HISTORY
Gartner India (May 2019 – Present)
Manager – India Client Engagement & Retention (Premium Services)
Responsible for setting up a new local team to provide end to end client delivery support for India Geo clients.
Key responsibilities:
 Transition Manager – Ensured 100% transition of India portfolio from prior team based out of Singapore
 Business manager – Responsible for managing business of 150 India-based clients – CIO’s/CTO’s and other
CXO level leaders spread across BFSI, Oil & Gas, TMT and Manufacturing sector
 Team Management & Service delivery – Coach and lead a team of client managers to drive strategic service
delivery actions and engagement (Over achieved Quarterly average of more than 90%) via Analyst
recommendations/Gartner tools & competencies/research reports to end user clients in line with their
Mission Critical Priorities & Key Initiatives
 Training & Development – Ongoing enablement of learning platforms for the team for competency
development on Gartner tools and resources
 Client Renewals & Retention – Partnering closely with Gartner Ex-Practitioners (Ex-CIO’s) and India sales
leadership to drive service membership and strategic planning for mitigating the risks associated

EY, Global Delivery Services (Gurgaon) (April, 2014 – May, 2019)

Assistant Manager – EMEIA Account Management & Sales Enablement
Key responsibilities:
 Service delivery management – Lead the account management & pre-sales delivery support for EMEIA region
which accounts for 25,000 hours of annual FTE support
o Included cross-sector secondary research support to prepare pitch proposals for new strategic
business engagements. Key areas include – revenue and budget planning/forecasting, tracking leads
and intelligence of potential business opportunities; competitive analysis, strategic advisory, client
targeting & pitch support, event and campaign management etc.
 Stakeholder Management – Managed 30 + stakeholders who are primarily Global EY Business leaders –
Partners, Business development/Service-line leaders, Account/Sector/ Market Segment Managers
 Team & Workflow Management – Lead a team of 10 members inclusive of both Associates& Sr. Associates
across Gurgaon & Kochi location.
o Project Management – Worked with Global PMO team to align on new offshoring projects, project
phase designing, risk management, FTE scoping etc.
 Business Growth – Played an integral role in leading projects for setting up new offshore business support
model across other geographies
 Quality & Risk management – Contribute to firm-level responsibilities which include knowledge management,
training, recruitment, new business development, process documents, SOP’s, Version and Quality control
Key projects:
 Onshore rotation – Worked along with the Program Enablement Services team to lead a project and was
posted in London (United Kingdom) for a period of 3 months
o Objective – To setup offshore business model for the UK & Ireland Leadership thus enabling pre-sales
and account management support
o Approach – Conducted in person interviews with Market Segment (comprising of Sector & Geo
specific business model) Leaders and assessed the requisite support needed to drive business growth
with UK& Ireland regional EY clients
o Project outcome – The overall objective of this project was successfully met, and the deliveries
produced by offshore team helped saving 10% of the time spent by onshore BD leaders to help them
focus towards Go to Market and strategic activities
Areas of expertise: Offshoring, secondary research & consulting, competitive analysis, financial reporting, account
management, sales enablement support, revenue & budget planning, strategic advisory, project management etc.
Genpact India, Gurgaon (October, 2013 – April, 2014)
Assistant Manager – Financial research support
Key responsibilities:
 Worked with a leading UK-based investment banking client and providing business research support for Real
Estate sector
 Key responsibilities include preparing company profile, sector reports, financial planning and analysis etc.
Evalueserve.com Pvt. Ltd., Gurgaon (January, 2011 – October, 2013)
Senior Business Analyst – Secondary research & Consulting
Key responsibilities:
 Supported a UK-based corporate law firm while working with their business development, strategy and
knowledge management teams
 Cross-sector business research support to the global client team - Worked on secondary research tasks like
preparing company profiles, pitch books, sector reports, project analysis at sector and country level; M&A
analysis, newsletters, executive biographies etc.
 Workflow & team management – Preparing project tracker entailing details on the research requests and
delegating work accordingly within the team. Closely managed a team of 2-4 analysts on various business
research related tasks
Key projects:
 Business planning support – Managed business planning project, an annual exercise which runs over a period
of six months, primarily for client targeting & strategy purpose. Support provided to the client also involved
preparing sector reports, M&A analysis reports and client targeting lists in each of client defined sectors
 Study on top 15 Korean construction companies – Analysis of the key players in construction & engineering
sector in Korea on the projects financed and contracts given to them globally, primarily for potential business
targeting in specific parts of Asia
Research Database Knowledge:
Bloomberg, Thomson One, Factset, Capital IQ, Dealogic, LexisNexis, Infrastructure Journal, Mergermarket, Preqin,
Debtwire, Business Monitor International (BMI) etc.

VirtusaPolaris, Gurgaon (January, 2010 – January, 2011)

Associate Executive – Sales & Marketing (GCC countries)
Key Responsibilities:
 Business development – Worked in collaboration with channel partners and sales leads to identify and
generate business opportunities in specific to the Middle East geography and majorly in U.A.E.
o Lead Generation – Identifying potential prospects and thus generating new leads via mediums such
as market research, cold calling and running live marketing campaigns
o Solution Sales – Presenting software solutions to prospective clients in line with their business needs
 Event management – Planning, development and execution for all the aspects of events taking place globally
within Fashion, Retail & Information Technology domain
 Internal marketing – Worked with the marketing team for implementing client pitch campaigns via e-mailers,
product brochures, fact packs etc.
STRENGTHS
 Leadership and communication skills
 Team Management
 Excellent account & project management skills
 Engaging with high end decision makers
 MS-Excel, MS-Visio & PowerPoint

AWARDS/ACHIEVEMENTS
 Lead campaigns to achieve a 75% client hit rate at Gartner’s largest conference – Symposium (Goa 2019)
 Awarded for exceptional client service for the year 2017 by EY
 Awarded for excellence in performance for the year 2014 by EY
 Awarded for outstanding performance for the year 2012 by Evalueserve.com Pvt. Ltd.
 Hosted Polaris Retail at Gitex Technology Week (Dubai and Mumbai)

EDUCATIONAL QUALIFICATIONS
 Master of Business Administration (MBA - Finance) from IIPM, Delhi,2010 (CGPA – 7.9)
 B.Com from Delhi University (Sri Aurobindo College),2008

PERSONAL DETAILS
Date of Birth : 08th June, 1987
Gender : Male
Nationality : Indian
Marital status : Single
Languages known : English & Hindi