Mou Bhattacherjee

Kolkata, West Bengal

moubhattacherjee2_ie5@indeedemail.com
+91 9831258363

Work Experience

Back Office Executive

ILDL - Kolkata, West Bengal
September 2018 to November 2019
• Maintain daily operations.

Customer Service Executive

TATA CONSULTANCY SERVICES - Kolkata, West Bengal
May 2012 to November 2017
Key Responsibilities:- 
 
• Resolve customer queries and issues for passport applications. 
• Ensure quality of services delivered. 
• Escalate customer issues for quick resolution. 
• Processing Online applications & DPC applications for the passport office kolkata. 
• Coordinate with Admin, IT & Non-IT Department for necessary support services. 
• Maintaining overall SLA adherence. 
• Providing end to end solution to the Passport services to the citizen. 
• Daily complain management & providing instant solution to the citizen. 
• Making the project successful & process Improvement. 
• Coordinating with Govt officials for processing Passport applications.

Education

Master's
Calcutta University

Skills / IT Skills

MS EXCEL, MS POWERPOINT, MS WORD

Additional Information

LANGUAGE KNOWN: 
Bengali, English & Hindi. 
 
EXTRACURRICULAR ACTIVITIES: 
Diploma in Art & Painting. 
 
DATE OF BIRTH: 
10th October 1984 
 
I do hereby declare that all statements stated above are correct to the best of my 
 
knowledge and belief. 
 
MOU BHATTACHERJEE