MAITRI PATEL

North York, ON M2R 1Z9

5142198400
maitripatel3@gmail.com

SUMMARY
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company
success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

SKILLS
Data Entry Customer Service
Calm and Professional Under Pressure Creative Problem Solving
Understanding Customer Needs 40 wpm Typing Speed

EXPERIENCE
MCDONALDS
Montreal, QC
Shift Manager 09/2021 to 03/2022
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Documented receipts, employee hours, and inventory movement.
Managed schedules, accepted time off requests, and maintained coverage for shifts.
Promoted products, increasing customer base and market share.
Upheld company standards and compliance requirements for operations.
Answered customer inquiries in regard to nutritional information and menu offerings.
Cross-trained in every store role to maximize operational knowledge.
Trained new employees on company policies, procedures, techniques and customer service standards.
Optimized productivity, streamlined program efficiency and boosted profitability.
MCDONALDS
Montreal, QC
Crew Trainer 07/2021 to 08/2021
Instructed new team members on correct procedures for operations.
Lent hands-on training services to maximize employee efficiency.
Stayed up to date on requirements of all team positions to optimize training.
Documented performance, safety and customer service needs to improve operations.
Explained goals and expectations required of trainees.
Assessed training needs, using employee surveys and interviews to gather data.
MCDONALDS
Montreal, QC
Cashier 10/2019 to 07/2021
Operated cash register, collected payments, and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked closely with front-end staff to assist customers.
Helped customers find specific products, answered questions and offered product advice.
Accepted cash and credit card payments, issued receipts, and provided change.
Trained new team members in cash register operation, stock procedures and customer services.

EDUCATION AND TRAINING

AEC - DIPLOMA: IT BUSINESS ANALYSIS 07/2021
Montreal College of Information Technology, Montreal, QC
Ranked in Top 10% of class
79.6 %
Major in Data Manipulation
AEC- DIPLOMA: SUPPLY CHAIN MANAGEMENT 07/2020
Montreal College of Information Technology, Montreal, QC
87.6 %
First Class
Completed coursework in SAP, Project Management and Logistic
Ranked in Top 5% of class
BACHELOR OF COMMERCE: COMMERCE AND BUSINESS ADMINISTRATION 04/2018
Gujarat University, Gujarat, India
6.41 GPA
Major in Account and Business
Ranked in Top 10% of class