(289) 932 9964 | navrajgill206@gmail.

com
Prince Edward, Canada
NAVRAJ KAUR
Summary

 Efficient and effective sales representative with 1 year of experience in duo bank dealing with the services.
 Supervision experience of 6months along with the handling customers in person.
● Effective in data entry skills as worked in logistic in Amazon.
● Highly skilled and experienced call centre representative of customer service experience in fast-paced environments
● Proficient in handling high call volumes while maintaining a positive and professional demeanor, ensuring customer
satisfaction.
● Demonstrated ability to provide exceptional customer service, ensuring customer satisfaction and resolving inquiries
or issues promptly and effectively.
● Excellent communication skills with a friendly and professional phone manner, adept at building rapport with
customers and establishing positive relationships.
● Strong problem-solving and multitasking abilities, capable of handling high call volumes and meeting or exceeding
performance metrics.
● Ability to adapt quickly to changes in procedures, technology, and products, ensuring up-to-date knowledge and
efficient service delivery.

Education

COMPUTING SUPPORT – Lester B. Pearson school board – Montreal, QC, Canada July 2021
Majors: IT Support & Troubleshooting

BACHELOR OF ENGINEERING AND TECHNOLOGY – Khalsa college of engineering and technology – Punjab, India July 2019
Majors: computer science engineering

Skills

Microsoft Office Data Entry Problem-Solving

Communication Customer representation Troubleshooting
Active Listener Multi-tasking Excellent Computer Skills
Product knowledge Sales

Work Experience

SUPERVISOR – Boustan July 2022 - March 2023

● Recruited staff and overseas staff training, set staff work schedule, monitor staff, performance, and prepare cash
sheets.
● Resolve customer complaints.
● Organize and evaluate operations of the restaurant and determine labor costs. Assist in budgeting and overall
operations at said locations.
● Responsible for ordering commissaries and sending weekly counts to the operations department.
CUSTOMER SERVICE REPRESENTATIVE – VOXDATA Solutions October 2021 - June 2022
● Responding promptly to customer inquiries.
● Communicating with customers through various channels.
● Acknowledging and resolving customer complaints.
● Meeting or exceeding sales goals.
● Maintain product activations and account updates.
● Answering client questions about credit terms and Services.
LOGISTICS ASSOCIATE – Amazon March 2021 - September 2022
● Inspecting incoming and outgoing shipments and verifying rates.
● Receiving incoming shipments and preparing outgoing shipments.
● Acknowledging and resolving customer complaints.
● Training new employees.
● Preparing reports of shipments.
QUALITY ASSURANCE ANALYST – Good Food Jan 2020 - Feb 2021
● Analysing and monitoring the performance of products
● Developing and implementing test plans for product defects
● Reviewing and approving test results
● Implementing new processes and new tools.
● Helping maintain the quality of products