Caitlin Usher, SRT

Baden, Ontario, N3A 4K8

Email: c_usher@rogers.com
Cellphone: 226-220-4259

Highlights of Qualifications

 Over seven years of customer service and management experience demonstrating

strong communication skills, problem-solving skills, and the ability to prioritize tasks
 Experience in leading and building teams, as well as relationship management
 An exceptionally organized, efficient, and independent worker
 Strong ability to work in a fast-paced environment

Education and Certificates

Respiratory Therapy Advanced Diploma Program September 2022-Current
Conestoga College, Kitchener, ON
 3-year program designed to meet educational requirements for registration as
Registered Respiratory Therapist
 Current courses focus on ventilators, pathology, patient procedures, patient evaluation,
professional practice
Pre-Health Sciences Pathways to Advanced Diplomas and Degrees Certificate 2022
Conestoga College, Kitchener, ON
 1-year introductory program to the health sciences field
 Program courses focus on biology, chemistry, human anatomy, physics, and math

Employment History
Zehrs Laurentian, Kitchener ON March 2020 – Present
Front End Supervisor
 Trained and supervised employees to provide outstanding customer service in
accordance with company policies and procedures
 Managed front end staff and customer service functions through problem-solving and
critical thinking
 Collaborated with different departments to improve interdepartmental teamwork and
efficiency
 Completed opening and closing processes to ensure store procedures were completed
successfully
Shopper’s Drug Mart, Waterloo ON August 2019 – March 2020
Cashier Supervisor
 Managed staff and customer service functions through problem-solving and critical
thinking to improve customer service
 Ensured staff followed all store procedures and policies, including all relevant Health
and Safety regulations, through ongoing guidance and instruction
 Suggested changes in working conditions and use of equipment to increase the
efficiency of employees
  Executed closing procedures and ensured store was ready for business the following
day
Mackay’s No Frills, New Hamburg ON October 2014 - August 2019
Cashier Supervisor
 Managed staff and customer service functions through problem-solving and critical
thinking to improve customer service delivery
 Trained and supervised employees to provide outstanding customer service in
accordance with company policies and procedures
 Cataloged daily office paperwork, including the completion of nightly bank deposits
 Opened and closed the store following all relevant company policies and procedures
 Handled the preparation of daily cash floats
 Answered and directed phone calls and emails
 Managed daily cash transactions

Volunteer Experience
Mannhiem Optimist Club 2013-2014
Mannhiem, Ontario
Baden Optimist Club 2015
Baden, Ontario