AZWARI BIN OTHMAN

820824-02-5395
No. 168, Jalan Melor 2/2
Taman Melor, 06700 Pendang
Kedah Darul Aman
kalkalut_warey@yahoo.com
011-14718094

PROFILE

 Result oriented personnel with:

 Strengths include administrative management, effective combination of retail
store operation, profit & loss management, budgeting & cost control, customer
service, teambuilding, training, supervision and inventory management,
financial, accounting and organizational skills.
 Positive attitude, self-motivated, flexible and adaptable to changing
requirements.

ABILITIES

 Work completion under pressure and unsupervised

 Proper and discipline in time management
 Team player with positive mindset
 Productive and efficient personnel of any department joined and will be joined
 Possess excellent work habits, including a willingness to work the hours
necessary to get the job done, especially when important deadlines cause
greater than normal departmental pressures.

EDUCATION
Bachelor of Business Administration with Honours – BBA(HONS)
School of Business Management
Universiti Utara Malaysia (UUM)
2015

Diploma in Hotel Management

Universiti Teknologi Mara (UiTM)
2004

Sijil Pelajaran Malaysia Vokasional (SPMV)

Sek Men Teknik Sungai Petani 2
1999

Penilaian Menengah Rendah (PMR)

Sek Men Pendang 2
1997
EXPERIENCE

DRIVING INSTRUCTOR, PBE LATIHAN MEMANDU SDN BHD

(OCT 2017 – PRESENT)
 Driving Instructor
 Assessing a learner’s driving knowledge and ability.
 Plan a series of lessons to get the client to a standard where they can take
their driving test based on the assessment.
 Manage the theory class timings.
 Teach the driving students about the right traffic rules and inform student
drivers with safety driving procedures.
 Supply the students with information about emergency situations.
 Assist the driving students in practically learning how to drive a car
individually. Teaches the students how to use a steering wheel, how to
reverse and how to park.
 Advises the student about their level of improvement in practical driving.
 Schedule the data of practical test on the road.

RETAIL MANAGER, KEDAI RAKYAT 1 MALAYSIA (KR1M)

(OCT 2014 – JUL 2017)
2014 – 2017 Retail Manager
 Retail Store Management
 Completes store operational requirements by scheduling and assigning
employees; following up on work results
 Maintains store staff by recruiting, selecting, orienting and training
employees
 Maintains store staff job results by coaching, counselling and
disclining employees; planning, monitoring and appraising job results
 Achieves financial objectives by preparing an annual budget;
scheduling expenditures; analysing variances; initiating corrective
actions
 Identifies current and future customer requirements by establishing
rapport with potential and actual customers and other persons in a
position to understand service requirements
 Ensures availability of merchandise and services by approving
contracts; maintaining inventories
 Formulates pricing policies by reviewing merchandising activities;
determining additional needed sales promotion; authorizing clearance
sales; studying trends

 Cash Management
 Preparing & monitoring yearly budget
 Manage all cash management functions
 Monitors cash transactions
 Forecast, monitor and track cash flow (daily, weekly, monthly and
quarterly)
 Prepare cash flow report and identifies and evaluate variances
 Inventory Management
 Maintaining optimal stock levels to ensure timely availability of
products
 Setting operational standards for all staff to follow
 Managing excess and ageing stock
 Using electronic inventory tracking to scan stock and reconcile
inventory
 Minimising exposure to obsolete and excess stock
 Putting forward recommendations for operation policy, procedure and
goals
 Creating and maintaining spreadsheets to report and analyse data
 Issuing purchase orders to suppliers
 Presenting written reports and analyse to Area Manager
 Coordinating the shipment of goods from the warehouse

 Supply Chain Management

 Review or update supply chain practice in accordance with new or
changing environmental policies, standards, regulations or laws.
 Assess appropriate material handling equipment needs and staffing
levels to load, unload, move or store materials.
 Monitor supplier performance to assess ability to meet quality and
delivery requirements.
 Monitor forecasts and quotas to identify changes or to determine their
effect on supply chain activities. Meet with suppliers to discuss
performance and to provide performance feedback.
 Collaborate with other departments, such as procurement, engineering
and quality assurance to identify or quality new suppliers.
 Develop or implement procedures or system to evaluate or select
suppliers.
 Analyse information about supplier performance or procurement
program success.
 Document physical supply chain processes, such as workflows, cycle
times, position responsibilities or system flows.
 Confer with supply chain planners to forecast demand or create supply
plans that ensure availability of materials or products.
 Analyse inventories to determine how to increase inventory turns,
reduce waste or optimize customer service.
 Manage activities related to strategic or tactical purchasing, material
requirements planning, inventory control, warehousing or receiving.
 Evaluate and select information or other technology solutions to
improve tracking and reporting of materials or products distributions,
storage or inventory.
 Identify opportunities to reuse or recycle materials to minimize
consumption of new materials, minimize waste or to convert wastes to
by-products.
  Customer Service Management
 Welcomes customers by greeting them, offering the assistance.
 Directs customers by escorting them to racks and counters, suggesting
items.
 Advices customers by providing information on products.
 Helps customer make selections by building customers confidences,
offering suggestions and opinions.
 Keeps clientele informed by notifying them of preferred customer sales
and future merchandise of potential interest.
 Ensuring that all customers received excellent service through direct
salesmanship and prompt and courteous service.
 Assisting customers with questions, needs and purchases.
 Handle and resolve customer complaints.
 Obtain and evaluate all relevant information to handle product and
service inquiries.
 Direct requests and unresolved issues to the designated resource.
 Record details of inquiries, comments and complaints.
 Record details of actions taken.
 Prepare and distribute customer activity report.
 Follow up on customer interactions.
 Provide feedback on the efficiency of the customer service process.
 Cultivating successful relationships with retail customers.
 Completing each transaction in a quick and efficient manner.
DRIVING INSTRUCTOR, PUSAT MEMANDU PENDANG SDN BHD (NVEMBER
2008 – SEPTEMBER 2014)
 Driving Instructor
 Assessing a learner’s driving knowledge and ability.
 Plan a series of lessons to get the client to a standard where they can take
their driving test based on the assessment.
 Manage the theory class timings.
 Teach the driving students about the right traffic rules and inform student
drivers with safety driving procedures.
 Supply the students with information about emergency situations.
 Assist the driving students in practically learning how to drive a car
individually. Teaches the students how to use a steering wheel, how to
reverse and how to park.
 Advises the student about their level of improvement in practical driving.
 Schedule the data of practical test on the road.
ASSISTANT RESTAURANT MANAGER, PIZZA HUT RESTAURANT SDN BHD
(JANUARY 2005 – OCTOBER 2008)
 Assistant Restaurant Manager
 Maintaining fast, accurate service, positive guest relations and
ensuring products are consistent with company quality standards.
 Ensures food quality and 100% customer satisfaction.
 Ensures Occupational Safety & Health Act, local health and safety
codes and company safety and security policy are met.
 Assists Restaurant Manager in recruiting, managing labour,
interviewing and hiring team members.
 Conducts performance appraisals, take disciplinary action, motivates
and trains.
  Unsure company standards on equipment, facility and ground are
maintained by using a preventative maintenance program.
 Greet customers, take orders, assemble orders and receive payments.
 Preparing dough and making pizzas according to order and in recorded
time.
 Clean counter surfaces, tables and chairs.
 Maintain ovens and other equipment and utensils.
 Checking equipment to ensure correct working order.
 Deliver pizzas and other orders in the absence of delivery people or in
the event of high customer traffic.
 Backing up other team members during weekends and holidays.
 Maintaining food supply and stock.
 Provide initial training to new team members.
 Prepare pizzas, breads and other pastas as requested by customers.
 Prepare dough by kneading and stretching as required.
 Add toppings according to order slips.
 Manage pizza time in the oven.
 Deliver pizza to the counter or the customer when needed.

TECHNOLOGY AND LANGUAGE PROFICIENCIES

 Computers: MS Office (Word, Excel, PowerPoint), POS & Inventory System
 Language: Bahasa Malayu and English

ACHIEVEMENT
 Best Seller Kedai Rakyat 1 Malaysia (KR1M) 2014-Kedai Rakyat 1 Malaysia
cawangan Kodiang, Kedah.
 Best Manager District Area Pizza Hut Bukit Mertajam Outlet – 2008
 Best Manager District Area Pizza Hut Bukit Mertajam Outlet – 2007
 Best Manager District Area Pizza Hut Farlim Outlet – 2006

REFERENCES LIST
 Mrs. Tan Li Joo
Chief Executive Officer
PBE Latihan Memandu Sdn Bhd
Lot 398, Jln Sg PAsir, Mukim Sg Pasir
08000 Sg Petani
Kedah darul Aman.
04-4318653/04-4311655

 Mr. Mohd Nazzeri B Ghazali

Driving Instructor
PBE Latihan Memandu Sdn Bhd
Lot 398, Jln Sg Pasir, Mukim Sg Pasir
08000 Sg Petani
Kedah darul Aman.
019-424 6537