ANAND S MOORTHY

Training and Development Manager Mob: +91 98406 89774

PERSONAL SUMMARY

Training And Development Manager with the experience of successfully coordinating the activities of various
departments concerned with the production, pricing, sales, and distribution of products & services and training and
developing the same amongst the employees. Comfortable working with the people of all levels and having a
excellent commercial approach to solving problems and developing business processes. Having proven people
management skills, with the ability to manage performance and motivate staff on an individual and team level. Now
looking for a new and challenging managerial or consultancy position with which I could make best use of my
existing skills and experience and also further my personal and professional development.

AREAS OF EXPERTISE

Training
Content Development
Performance management
Customer satisfaction level
Staff training commercial
Customer Acquisition

PERSONAL SKILLS

Decisiveness Integrity
Troubleshooting

WORK EXPERIENCE

1. Reliance Jio Telecom Pvt Ltd- State Training Lead ( June 2020 – Present)

Responsible for end to end training for Complete JioFiber Business.

Duties:
 Aligning and delivery of global Mandatory Training Program.
 Process Training
 Sales Training
 Performance Coaching
 Induction Program
 Performance Efficacy Training for low/ PIP candidates

Key skills and competencies:

 Handling a team of 6 trainers.

 Trained more than 2500 onboarded employees on Ready for Role.
 OJT and virtual training delivered for low performers on regular basis.

 Updating on new product or pricing through training before the launch

 Induction completion for all the new hires in Jio within 7 days of joining.
 RFR completion Includes successful On Job Training for all the new hires within 15 days of joining.
  Mandatory Course completion for all the new hires within 30 days
 Involuntary attrition limited to 5 percent of new hires within 90 days from joining
 Performance of a new hire - 80 percent new hire achieving minimum acceptable KPI post 90 days
 Performance coaching for all PIP candidates to upgrade performance of 90 percentage to minimum
acceptable KPI within PIP cycle.
 Achieve minimum 100 percent score in each training audit
 National Projects / Learning Drives completed within specified time with benchmark scores

2. Sodexo Group – Regional Training Manager ( April 2019 to June 2020)

Responsible for the creation and delivery of training programs. Designed with leadership, management, business and
personal progression and best practice in mind, the intention is to expand on the talents and skills across all
employees at all levels within an organization.

Duties:

 Global Mandatory Training Program - Online and facilitated Training.

 Professional Development Program
o Change Management
o Spirit of Inclusion.
o Foundation of Leadership.
o Managerial Behavior.
o Time Management.
o Excel skills.
o Presentation Skills.

 100% Role Certification roll out on new mobilized sites within 30 days of mobilization.
 Focus on 60% Skills Based Training and 40% Soft skills training.
 Supervisor Development Program, Helpdesk Program, Steward Development Program.
 New joiner’s induction Program.

Key skills and competencies:

 Class room training, On The Job Training (OJT)

 Interfaces with cross-functional team members, including creative production team, systems
managers, business partners, third party vendors, and Project Managers as needed.
 Complete pre and post release quality assurance,
 Managing a team of employees in a busy work environment.
 Mentoring on company values and risks.
 Establish and implement departmental policies, goals, objectives, and procedures.
 Creating, managing and analyzing performance data and other information.
 Ensuring that capacity and capability are continually planned.
 Encouraging, identifying and developing best practice strategy.

3. Theertha Group – Training and Development Head ( Sep 2010 to March 2019)

Driving training and Development improvements, maximizing the value of the asset base while ensuring a tight
control on operational costs. Responsible for monitoring and continually improving standards of performance and
quality within the operation.

Duties:

 Maintain plans/timelines, project plans/timelines, support plan summaries and production

requirements documents.
  Producing Operations manuals which define how the business is to be run.
 Ensuring Bottom Line and Top line.
 Maintaining Op – ex
 Periodic Assessment of employees.

Key skills and competencies:

 Proven ability to lead, motivate and build successful teams.

 Understand all legal, regulatory, information security and compliance requirements.
 Proven influencer & negotiator.
 Achieving targets in a dynamic and complex business environment.
 Team leading & people development skills.
 Able to manage and develop a diverse group of highly skilled people.
 A pragmatic approach to getting the required results.
 Ability to manage operations within budgetary constraints.
 Building and maintaining strong and effective relationships with employees.

4. Vodafone Telecom Ltd - Training Manager (Feb 2009 to Aug 2010)

Proficient in Training on Retail operation and updating new procedures introduced in retail with proven ability to
work under pressure and work towards completion of targets / deliverables.

Duties:

 On the job training and classroom training done for sales executives.
 Assist brand managers in the implementation of new product launch across the city stores.
 Implement and mentor on standards for store layout, product displays and customer service.
 Identifying areas of improvement for
 Increasing footfalls through customer service,
 Conversion of footfalls through sales strategies,
 Promotional updates on merchandise,
 Reducing costs of training,
 Improving customer’s shopping experience across locations
 Visit stores frequently to ensure adherence of standards and monitoring performance.
 Assessing employees weekly on the basis of customer service.
 Conduct competition across stores regularly for gathering competitive intelligence.
 Implement customer loyalty programs across locations.
 Evaluate and train staff for improving efficiency of operations.
 Introduction of best practices for efficient working of stores.
 Implement staffing norms for stores in line with company's stores standards.
 Siebel (ERP) training for new and existing employees.

5. SPENCER’S RETAIL PVT LTD - Assistant Manager Training (June 2006 to Feb 2009)

Duties:

 Constantly monitoring the improvement of the employees work and appreciating them for their best
performances.
 Co-ordinate with brand managers for visual merchandising activities.
  Coordinate with freight supervisor for delivery Module of stocks from warehouse.
 Co-ordinate with IT department for stock taking and inventory measurement procedure at stores
locations.
 Maximize stores sales across brands through training.
 Training on improving footfalls conversion.
 Optimize operating costs.
 Ensure training and development for trainees.
 Enhance customer satisfaction.
 Ensure adherence to VM standards.
 Minimize shrinkages by coordinating with warehouse manager and stock keeper.
 Adhere to stores operating policies and procedures across all stores.
 Training on launch of SAP (ERP) SD module to all employees across India.

Knowledge in IT

ERP : SAP R/3 mySAP ERP ECC 6.0 IS-Retail.

SAP functions:

Sales and Distribution Module:

 Understanding business process, study and analyze workflow to design solutions.

 Conducting gap analysis, assess scope of studies & suggest solutions through ERP.
 Handling configuration of various documents, order type, delivery type, item category and billing
type.
 Integration with other modules, integration / unit testing, End users training, Post Go-live support.
 Defining SD organizational units and assigning them in customizing.
 Creating master data for customers, materials and customer –material info records.
 SD Process: creating sales documents. Controlling them using document type in IMG.
 Item category (determination) item level.
 Schedule line category at schedule line level
 Shipping process: From delivery to PGI.
 Billing process: billing types and various
- Functions (e.g.: credit/debit memos, cancellation)
- Billing plans and agreements
o Pricing: Using condition technique i.e.: Procedure, condition types, access sequence, condition
tables and condition records, pricing procedure determination

SAP retail Marketing promotion:

 Various promotions with regards to absolute pricing, percentage discounts, price off and free goods.
 Vendor sponsor promotion and contracts.

6. Samsung Electronics Ltd - MSP Executive (May 2003 to Apr 2004)

Duties:

 Monitoring Autherised service parties

 Escalate customer complaints
 Assist managers with their document preparation
 Legal case dates to be updated.
FREELANCING

Retail Operation training done on freelancing platform for 2 major apparel companies on store operation, Sales and
soft skills.

Shoppers Stop (apparel)/ Reliance Trendz (apparel)/ Let’s Speak Training Centre - Soft skills trainer (Basic ,
intermediate and advance)
PROFESSIONAL

 PGDM (Marketing and IT)

 India Skills Retail Training Certificate

KNOWLEDGE IN IT

ERP: SAP R/3 mySAP ERP ECC 6.0 IS-Retail.

MS Office

INDUSTRIAL TRAINING

1. Meta InfoTech Pvt Ltd, Mumbai.

2. Fountain head Advertisement Pvt. Ltd, Chennai.

ACADEMIA

 PGDM in Marketing & IT from ICMHRD, Pune in 2006 (Scored 67%).

 Bachelors in Electronic Science (Scored 75%).
 12th from Kings Matriculation Higher Secondary School, Chennai in 2000 (Scored 66%).
 10th from K.V.IIT, Chennai in 1998 (Scored 55%)
.
EXTRAMURAL ACTIVITIES

 Associated as a member of the Electronics Department as Administrative Officer (2000-2001), Joint

Secretary (2001-2002) and Treasurer (2002-2003), responsible and representative for Departmental
activities.
 Initiated a 10 day College Trip to Igatpuri for Vipassana, a meditation program.
 Conducted the National HR Meet, Pune from 8th Apr’05 -10th Apr’05.

PERSONAL DETAILS
Anand S Moorthy
57/22, 4th Street, Padmanabha Nagar ,
Adyar, Chennai – 600020

M: +919840689774
email: anandsm1981@hotmail.com
DOB : 02 Dec 1981
Nationality : Indian