OGBOSO CHIDOCHIRI VIVIAN

Address: No. 41a Ogundana street, Allen Ikeja Lagos Nigeria.

Tel: 08062139191, 08157020050
Email: chidochirivivian@gmail.com
Link: https://www.linkedin.com/in/vivian-chido-5a1215162/

PROFILE SUMMARY:
A skilled and results-driven Customer Service Manager with over 5years of working experience in
addressing and resolving complex customers queries. A consistent achiever with proven interpersonal
and motivational skills. Passionate about building strong customer relationships, driving brand loyalty
and increasing customer engagement. Able to build and lead strong teams to attain maximum
performance levels and productivity.
SKILLS:

• Good communication skills

• Compliant resolution
• Personnel training and development
• Ability to work with minimal supervision
• Ability to multitask
• Customer Relationship Management
• Strong organizational skills
• Product knowledge
• Proficient in MS office

PROFESSIONAL EXPERIENCE:

RESTAURANT MANAGER MARCH 2022 – Till Date

THE BUKA RESTAURANT
• Coordinates daily restaurant operations.
• Delivers superior service and maximizes customer satisfaction.
• Review product quality daily and ensure consistency across shifts.
• Respond efficiently and accurately to customer complaints.
• Manage the restaurant’s good image and suggest ways to improve it.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads).
• Organize and supervise shifts. • Appraise staff performance and provide feedback to improve
productivity.
• Estimate future needs for foodstuffs, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety.
HEAD CUSTOMER SERVICE/ADMINISTRATIVE DIRECTOR JANUARY 2020 – MARCH 2022
MEGAZOOM LTD.
• Drafts, implements, and executes policies and procedures to facilitate a quality customer service
experience.
• Delegating tasks to administrative staff and monitoring daily operations.
• Accomplishes department objectives by managing staff; planning and evaluating department
activities.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Organizing the workplace so that the workflow is streamlined.
• Develops personal growth opportunities.
• Acting as a liaison between the employees and upper management when it comes to financial
and administrative issues
• Exceeded retail sales goal by 10% per quarter over the course of one year.
• Improved customer satisfaction by 12% in three months.

HEAD CUSTOMER SERVICE CARGO SHED FEBRUARY 2017-- DECEMBER 2019

GREATER WASHINGTON LTD.

• Effectively supervised day-to-day front-end operations of a busy customer service department.

• Hired, trained, and mentored top customer service agents and front-end staff.
• Implemented ambitious customer satisfaction goals, and better-enabled customer service staff
members to effectively meet them.
• Created, edited, and altered customer service strategies and procedures in an Agile manner to
best deliver a satisfying experience for all store customers.
• Managed and updated the customer loyalty program.
• Ensues those customer’s goods deliveries are accurately and successfully dispatched to
requested locations.

CUSTOMER CARE REPRESENTATIVE / SALES EXECUTIVE MARCH 2015--2017 JANUARY

GREATER WASHINGTON LTD.

• Resolves customer complaints, guides them, and provides the relevant required information.
• Issue receipts, airwaybills payments change and refunds.
• Sets annual sales goals for the company
• Sets up a strategy to find new prospects and sales leads and converted them into paid user’s
customers
CUSTOMER CARE REPRESENTATIVE JUNE 2014-2015 DECEMBER
GLOBACOM TELECOMMUNICATION NIG. LTD

• Resolves product or service problems by clarifying the customer's complaint; determining the
cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment;
• Recommendation of potential products or services to management by collecting customer
information and analyzing customer needs.
• Prepared product or service reports by collecting and analyzing customer information
• Contributed to team effort by accomplishing related results as needed.

EDUCATION:
B. Agric. In Agricultural-Economics 2010-----2015
Michael Okpara University, Abia state.

Senior Secondary School Leaving Certificate (SSCE) 2004----2009

Niger Secondary Grammar School, Enugu

First School Leaving Certificate 1996---2004

Central Nursery/Primary School Festac Town, Lagos

CERTIFICATIONS:
SOMEC & ASSOCIATES LTD
Business Report & Proposal Writing Skills 2017

ALLISON
Diploma in customer service 2018
Developing quality customer service skills 2018
Outstanding Customer Service your ultimate guide 2020
Customer leadership certificate 2021