BRIAN EGAN
CONTACT
202.744.5221
Eganbrian99@gmail.com
US1092588@Starbucks.com
PERSONAL PURPOSE
“To remain humble in the way that I
lead, and I learn; to lead others with
empathy and understanding,
inspiring them to bring their best
selves forward.”
RECENT AWARDS &
RECOGNITION
Armed Forces Network, Treasurer
Accelerated Development Program
Area 79 Coffee Master Lead
District MOQ; Q2 FY21, Q1 FY19
Area MOQ; Q3 FY13
EDUCATION
B.A., Organizational Leadership
W.P. Carey School of Business
Arizona State University, Online
expected graduation | 2023
Business in Costa Rica, Global
Intensive Experience, W.P. Carey
Sustainable coffee sourcing and
farmer equity practices
San Jose, Costa Rica | 2020
MS Excel Training, W.P. Carey
PROFILE
Results-driven manager with 15+ years of operational experience at
company-operated and licensed stores across multiple districts. Recent experience
leading District 386 in Period 2 FY22 in a stretch role. Completed FY21 Accelerated
Development Program and currently serves as Coffee Lead for the Mid-Atlantic
Armed Forces Network.
Strong problem-solver. Track record of working closely and collaboratively with
DMs, SMs of company-operated and licensed stores to execute company-wide
initiatives and regional priorities; organize community events; drive store financials;
and deliver customer experience. Serves as a resource and mentor to area store
managers, helping to build capabilities around communication, partner
development and execution of steps to excellence, including store profit and loss,
inventory management and coaching for performance and development.
Seeks to foster a culture of inclusivity, integrity, personal growth, and continuous
operations improvement.
PROFESSIONAL EXPERIENCE
ACTING DISTRICT MANAGER | DISTRICT 386 | 25 OCT – 22 NOV, 2021
● Lead portfolio through holiday planning period; working closely with current DM
to ensure continuing portfolio growth and partner development
● Hosted portfolio succession planning meeting; training and supporting
managers through successful automated ordering launch
● Prioritizing staffing and scheduling by moving all managers to own deployment
principles to achieve improved customer and partner experience ( cascaded
district hiring events through Q2 FY22, increased Connection 40 to 43 P2 to P3)
● Set up district-area commitment to support Children of Mine holiday coat drive
(delivered gifts for over 10 families)
STORE MANAGER | BROOKLAND RESERVE BAR, 26030 | 2019 - PRESENT
● Lead a store consistently ranked in “Top 3” for U.S. Reserve Bar sales comps
● Developed and implemented plan to raise store connection (56 trending,
> 50% YoY) and store sales (+24% YoY sales FY21, FY20, Q4FY19)
● Focus on training, influencing and empowering store partners to lead by example
and deliver on Brookland’s purpose of “Reserve for All”
LICENSED NEW STORE OPENING | 2017 - 2021
AMERICAN UNIVERSITY, 2021 | OLNEY GIANT, 2018 | BETHESDA TARGET, 2017
● Worked collaboratively w/LS DM to successfully open 3 flagship locations
● Helped build positive relationships with licensed business partners; worked
closely with partners to overcome operational challenges, ensure smooth
launch and maintain brand integrity consistent with portfolio standards
● Trained store leads on operations standards, conflict resolution, delivering on
the Starbucks experience; trained, certified store associates on Barista Basics
CLASSROOM FACILITATOR | SHIFT SUPERVISORY SKILLS | FOOD SAFETY
STORE MANAGER | BETHESDA, MD, 703 | 2009-2019
STORE MANAGER | ROCKVILLE TOWN CENTER, MD, 10240 | 2007-2009
STORE MANAGER | SUMNER PLACE, MD, 7615 | 2006-2007
ASSISTANT STORE MANAGER | 2007-2009
SHIFT SUPERVISOR | 2002-2004