Michelle Bethard

847.224.1418 | michelle.bethard@outlook.com | linkedin.com/in/michellebethard

Education
Bachelor of Organizational Leadership (Project Management) August
2022
Arizona State University, Tempe, AZ
GPA: 3.62/4.00

Work Experience
Starbucks Coffee Co.
Partner Resource Organization-Shared Services Fellow, Starbucks January 2022-April
2022
Labor Law Compliance
 Navigated ambiguity while managing changing priorities within the organization and cross-functional teams we worked with.
 Created a compliance tracking system project plan targeted toward simplifying Labor Law Compliance accessibility
leveraging current platforms geared towards a self-service approach for retail leadership.
 Led Vendor meetings to align the new strategy for Labor Law Compliance with what is possible within the current
parameters.
 Worked in a cross-functional team that leveraged Microsoft Teams for meetings, presentations, and Vendor connections.
 Skills included building strong working relationships with a team of 16-18 individuals, problem-solving, project planning,
schedule coordination, strong time management, and developmental work within project management.

CUP Fund Case Management

 Researched partner eligibility and verified documentation in accordance with the current CUP Fund guidelines.
 Consulted cross-functionally between teams in order to uphold Starbucks’ mission and values while reviewing and
processing applications.
 Managed cases from the initial intake review process through documentation requests, and final grant decisions making.
 Communicated with partners in a timely manner throughout their application process.
 Navigated communication with partners in ambiguous situations with compassion and discretion.
 Worked cross-functionally to support teaching the CUP Fund processes to other members temporarily supporting cases from
the HR Operations and Benefits Specialists team.
 Used ROAST to manage cases and process approved grants.

Shift Supervisor March 2022-Present & September 2008-July

2014
 Assists with training and development of new partners and became the lead barista trainer for the store.
 Contributes to positive team-building environments and interpersonal relationships with stores that helped cultivate the
organization’s culture effectively.
 Actively leverages strong time management and scheduling practices to ensure each shift runs smoothly and protects the
customer and partner experience at all times while executing the store manager’s plan for the business.
 Developed a structured, effective time management process that allows all tasks at hand to be completed satisfactorily to the
company’s expectations.
 Delegates tasks evenly throughout the team and provides positive reinforcement and coaching when a knowledge gap is
identified.
 Responsible for training and continued development of new partners and tenured partners.
 Leveraging positive reinforcement, spends time encouraging, supporting, and sharing information and resources with partners
to support and protect their partner experience.

Retail Store Manager July 2015-March

2022
 Regularly built effective schedules that reflected forecasted labor metrics to support the business as well as created stable,
consistent weekly working schedules for partners.
 Used calendaring systems to ensure all metrics, scheduled events, planned inventory counts, and district/regional/ company-
wide events were present and accounted for operational scheduling effectiveness.
 Established metric targets at the store level to increase food sales growth which resulted in an overall increase of 15%-20%
year over year.
 Introduced individual support roles to shift supervisors that challenged them to create action plans to implement across the
team resulting in improved communication skills, strengthen interpersonal connections with partners, and increase team
productivity.
  Collaborated with two fellow Store Managers to create and implement district expectations specific to sourcing and hiring
key talent and developing current partners to move forward within their career progression goals.
 Adapted leadership style and techniques to support growth and change within the organization while managing the scope of
the store’s business through P&L review and reporting.
 Onboarded new partners using Taleo processes as designed.
 Supported store partners and fellow Store Managers through many company pivots and changes that included the launch of
MyDaily app which resulted in higher app usage by all managers and a larger percentage of store partners.
 Supervised and directed my store’s workforce leveraging change management as well as agile leadership approaches to
growing sales by a minimum of 20% each month over last year.
 Created a positive learning environment by providing clear, specific, timely, and respectful coaching and/or feedback to
partners as well as leaders on shifts to ensure operational excellence through high partner performance.

Robert Half
Administrative Assistant/Sales Support, Robert Half, Northbrook, IL May 2014-May
2015
 Organized and scheduled appointments and meetings for a permanent sales team of 4 executive-level recruiters.
 Developed a system to digitize paper records into a new database that reduced the project time by 45 days by improving the
rate at which files were being processed by administrators.
 Collaborated with executive and senior administrators to process requests and queries from external senior managers.
 Compiled daily, weekly, quarterly, and annual reports that contained highly sensitive information and submitted reports to
the area division administrator to be validated and approved.
 Collected, clarified, and submitted sensitive information that was then validated through labor compliance regulations.
 Inspected compliant documentation and validated status of degrees and membership with executive associations for internal
employee candidates.
 Strategically built and managed a successful organizational calendar that was used to ensure scopes were being managed on
projects running simultaneously within the sales team being supported.

Volunteering Experience
 Northwest Community Health Care – Young Adult In-patient treatment center January 2008-September
2013
 A Refuge for Saving the Wildlife, Inc. January 2018-
Present

Hard Skills
Technical: Microsoft (Excel, Word, PowerPoint, Access, Outlook, Teams, OneNote), Adobe, Workforce, Teamworks, Kronos,
Google Drive, Oracle, Zoom

Soft Skills
Storytelling, presenting, public speaking, strong written and verbal skills, critical thinking, problem-solving, adaptable, development-
focused, willingness to learn, de-escalation of challenging situations, customer care focused, team player, people-driven, enthusiastic,
optimistic, quick-learner, building strong working relationships and interpersonal relationships with peers and leadership, motivated,
self-starting, dependable, effective communicator.

Accomplishments
District Manager of the Quarter
2018
District Manager of the Quarter
2019
Area Manager of the Quarter 2018
Partner of the Quarter 2015

Certificates
Coffee Academy 100, 200 & 300 March
2022
To Be Welcoming Series March
2022
 Foundational Course
 Welcoming Dialogue on Racial Bias
 Welcoming Dialogue on Gender Bias
 Welcoming Dialogue on Class Bias
 Welcoming Dialogue on Asian American/Pacific Islander Bias
 Welcoming Dialogue on Sexuality Bias