Taryn D.

Thomas-Esters
Indianapolis, IN | taryn.thomas@gmail.com | 317.677.3621

EXPERIENCE

SALESFORCE, Indianapolis, IN (remote)

Senior Analyst – Curriculum Design, Global Enablement Content and Curriculum January 2021-present
• Designed process and strategic plan for identifying curriculum gaps and aligning enablement to the Sales Excellence Model;
process and plan used to evaluate and iterate upon the global onboarding curriculum for 20,000+ Account Executives, Solutions
engineers, and Sales Leaders. Contributed to 95% completion rate and CSAT score >4.0 in FY22.
• Manage, transition, and implement newly acquired software for curriculum design and review. Responsible for training,
knowledge transfer, and coaching related to adaption of software.
• Aligned with stakeholders across business to prototype, design, and develop the Global AE Onboarding program consumed by
over 20,000 sales professionals.
• Conduct quarterly reviews with stakeholders to identify and execute strategic role-based learning aligned to business needs.
• Program Manager for Verified Curriculum Designer- a curriculum required to enable course designers to build
curriculum in Astro’s Course Tracker; effectively enabled approx. 50 designers globally resulting in 50+ new
enablement curriculums launched in FY22. Lead a team of 5 peer reviewers and maintain CSAT score >4.0.
• Created and launched the Experience Map discovery process used to build enablement for the Sales Leader
Excellence Coaching Program pilot and the Sales Leader Global Onboarding pilot.
• Provided mentorship and guidance to 2 Global Enablement Learning Experience Designers as a Trail Guide in FY22.
• Program Manager for newly launched Internship Program; interviewed and selected interns, built onboarding programming
oversaw project execution, provided mentorship and coaching leading to two new courses launched.
• Facilitator for Office of Equality training-Microaggressions in the Workplace delivered to over 10,000 employees annually,

Indiana University, KELLEY SCHOOL OF BUSINESS, Bloomington, IN

Associate Director and Career Coach, Undergraduate Career Services March 2019-January 2023
• Structured, delivered, and assessed career-readiness enablement program for 8,000+ undergraduate students;
improved student engagement by 20% in first year; transitioned content to virtually led instructor training format
maintaining over 95% participation; program was recognized at 2020 national conference for innovative approach
to up-skilling high performing students for business success.
• Served on DEI Committee comprised of key stakeholders to provide recommendations on equality-related hiring practices.
Oversaw initiatives to improve diverse representation and retention amongst top hiring companies.
• Provided 1:1 career coaching to approx. 600 students annually achieving 95% internship and full-time job placement rate.
Assistant Director, Diversity Initiatives January 2014-March 2019
• Created and delivered 1:1 and hybrid coaching and advising strategy for approx. 400 students resulting in 98%
graduation rate annually.
• Recruited and oversaw program management of over 400 scholars resulting in 5% (highest year to year increase in the
school’s history) improvement of diverse representation within student body.
• Planned and executed programming to support recruitment, retention, and degree completion of approximately
400 underrepresented students resulting in incremental graduation rate improvement over 4 years to 98%.
• Created, developed, and executed a first-year jump-start program to equalize the admissions process for underrepresented
students; improved annual acceptance rate and membership 25% and 20% respectively.
• Collaborated in the origination of the Diversity, Equity and Inclusion Task Force which reviews cases of bias and discrimination and
provides recommendations to the college’s Board of Directors for initiates and programs to improve racial climate.
• Developed and executed a school-wide diversity and inclusion week of events which engaged over 5,000 students, faculty,
and staff enabling the attendees on issues of diversity, equality, and cultural competency within business.
• Completed Coaching Conversations Foundations 1 and 2; program attributes included applying core coaching concepts in
various contexts, the human-centered approach to coaching, and asking powerful, life-changing open-ended questions.

The Art Institute of Indianapolis, Indianapolis, IN

Assistant Director of Admissions September 2011-September 2013
• Developed and delivered 5-week CRM training program for 25 incoming staff, improving data accuracy and system integrity.
• Achieved admission targets quarterly through exceeding standard inquiry conversion rates, excellent customer service, and
fostering strong relationships with prospective students (clients).

Macy’s Inc., Indianapolis, IN

Sales Coach, Executive Leadership Program June 2008-September 2011
• Managed staff, merchandise, and sales strategy for highest volume department in region with sales volume exceeding $1million.
• Created and delivered onboarding programming and continued coaching for approx. 45 direct reports, meeting expectations for
associates’ performance in sales, customer service, product knowledge training, and customer loyalty acquisition.

EDUCATION
M.S.Ed. in Adult Education, Indiana University, Bloomington, IN. December 2023
Bachelor of Science in Business, Indiana University, Kelley School of Business, Bloomington, IN May 2008