Joseph Hunter MBA*

Regional Director |Project Manager |Marketing/Advertising/Product

Development Professional
9 Way Field Close
Botley
Southampton Professional Profile
SO32 2GD Passionate, people centred professional with significant experience in strengthening
compliance; improving processes that improve customer satisfaction; and leading large
07792940802 teams skilfully through crisis. Experienced in first- and second-line supervision across
a wide range of regulated sales products including residential mortgages, Equity
hunterjoe900@gmail.com release, and financial planning. - An innovative strategist adept at managing major
projects and create engaging communications, which incite action and enhance brand
www.linkedin.com/in/joseph- impact and visibility. Exemplary communication and relationship-building skills with
hunter a proven ability to collaborate skilfully and build mutually beneficial relationships.
Reputationally a motivational and inspirational manager capable of creating cultures
where individuals develop and thrive, enabling them to fulfil their potential, increase
productivity and realise commercial growth. * I have been studying for my master’s
degree in business and chartered manager status for two years and will graduate in
March 2023.

Education/Qualifications
 CeMAP | LIBF  DiPFA | LIBF  CeRER | LIBF
 MBA Middlesex University (Graduate
-March 2023)

Areas of Expertise
People Management | Change Management | Project Management | Marketing Strategies & Campaigns | Corporate
Communications | Product Positioning & Branding | Focus Group & Market Research | Public & Media Relations | New Product
Launch | Stakeholder Management | Performance Management | Budget Control | Crisis Management | Recruitment |
Training/Development | Broad Commercial Awareness | FCA Principles |Storytelling/Envisioning | Continuous Improvement |
Multimedia Communication | Problem Solving | Teamwork/Collaboration | Critical Thinking | Lean Principles | Proteus Software
Career Summary
Regional Director May 2018 – Present
Nationwide Building Society – Swindon |National
KEY ACHIEVEMENTS
 Proactively led 1st line manager teams across two retail regions identifying and delivering new opportunities for Regulated
Advice and the broader Society through external market insights and networking while driving high performance and improving
customer service in these regions.
 Deepened and strengthen customer relationships through positively contributing to the local community by promoting video and
telephone processes, championing true channel of choice for customers.
 Identified, developed, implemented, and promoted the opportunities for cross-channel and digital optimisation to deliver
exceptional customer outcomes.
 Successfully graduated from the Nationwide Director Development programme in May 2020.
RESPONSIBILITIES
 Building and maintaining strong relationships with Executives, Retail Regional Directors and Local Director Teams to maximize
efficiency in customer loyalty and satisfaction.
 Delivering effective leadership strategies, best practices, and a culture of accountable freedom to ensure outstanding and
sustainable results.
 Proactively engaging employees by creating and implementing a collaborative and inclusive culture that values individual
contribution and diversity.
 Leading strategic meetings, that look to improve the working relationship and improve performance measures for insurance
business partner Legal and General.
 Successfully and consistently delivering key Regulated Advice priorities and performance at Regional and National level through
a multi-channel proposition.
 Demonstrating proficiency in delivering high performance through the effective monitoring of Key Performance Indicators while
supervising Mortgage and Financial Planning Area Managers across Central England.
 Overseeing the operational aspects of ongoing projects, including project schedules, use of resources, and successfully managing
project budgets through effective oversight.
 Generating new and sustainable cost savings regionally and leading the Community Board and Social Investment initiatives
within the region.

Project Manager (Mortgage Protection) Sep 2017 – Jul 2018

Nationwide Building Society
KEY ACHIEVEMENTS
 Identified and implemented significant revisions to the Mortgage Protection Policy and process that significantly simplified the
customer experience.
 Successfully streamlined the specialist protection advice processes adopting a “Principles” based approach. This created more
accountable freedom across frontline sellers and was later adopted for use in financial planning.
 Ensured the quality and timely delivery of all the project objectives.
 Enhancements to Protection Policy and process led to the achievement of the paid protection society plan 18/19. This equated to
1000 more Society members being protected than in the same period in the previous year without increase in unfair member
outcomes.
 Awarded an annual rating of “Exceptional” for overall contribution to the society goals 18/19.
 Leveraged excellent communication and interpersonal skills, engaging with multiple stakeholders and executives using
influencing skills to gain agreement to implement tactical initiatives to deliver national protection plan expectations for the
financial year.
RESPONSIBILITIES
 Reported directly to the executive protection board and Nationwide Director of Mortgages.
 Majored on customer satisfaction while leading a project that delivers a complete mortgage interview using “principles-based
advice” across all three channels.
 Actively participated in the Snr board strategy meetings as SME contributing heavily as project leader in all facets.
 Worked closely with the Snr Mortgage Distribution and H/O distribution change team, acting as a catalyst for change and change
agent at a Regional and Society level, and assessing the broader impact of all changes proposed.
 Demonstrated expertise while using project management software “Proteus” to ensure all projects meet agreed deadlines,
deliverables, budget, and the planning of road map for project phases.

Regional Manager, Mortgage South Coast Sep 2013 – Sep 2017

Nationwide Building Society
KEY ACHIEVEMENTS
 Successfully led the South Coast area towards being the most efficient Mortgage Team in the year 2016/2017.
 Won the nationwide team of the year in 2016/2017.
 Set a national standard in 2015/16 for mortgage retention.
 Received a Regional Excellence award for outstanding contribution to risk mitigation strategies in the divisional mortgage.
 Efficiently managed 2 national mortgage pilots in 2016.
 Contributed to the overall improvement of mortgage conduct risk in 2015/2016.
 Diligently supported and led mortgage consultants and supervisors through MMR, recommending insightful changes to mortgage
advice and practice in a decade 2014.
 Became the Nationwide Senior Leadership team of the year in 2015.
 Effectively directed the European industry-first remote customer conferencing while applying proactive and pragmatic risk
management strategies.
RESPONSIBILITIES
 Assisted with the delivery of improved productivity, performance, and best value across all Channels by conducting thorough
supervision and ensuring key performance metrics are met.
 Demonstrated effective leadership and ability to work in a challenging, fast-paced working environment while maintaining an eye
on risk mitigation strategies.
 Delivered comprehensive reports to the Regional Director, clearly outlining all aspects of business performance from a team of 8
mortgage consultants operating on the South Coast.
 Acted as a role model and maintained the highest standards of consultant advice and practice through practical observation and
establishment of positive working relationships while supervising 1st line supervisors.
ADDITIONAL EXPERIENCE
 Local Chief Executive Officer | RBS UK Branch and Private Banking, Hampshire Local Market (Jan 2011 – Sep 2013)