GREGORY A.

PAHEL
SENIOR VICE PRESIDENT OF SALES  LEAD GENERATION EXPERT  REVENUE & ROI MASTER

17649 DANDELION LN. CHINO HILLS, CA. 91709 ▪ 949-866-8224 ▪ GREGPAHEL44@GMAIL.COM

EXECUTIVE SUMMARY

Award – winning & Engaging Sales Executive with a verifiable track of building potent sales and
business development strategies that produce results, bolstered by over a decade of leadership
experience helping companies grow brand recognition, revenue, and profits in Consumer Direct
mortgage lending - sales. Possesses a winning blend of business development, industry insight, team
leadership, client relationship management, and communications acumen. Skilled in turnaround
operations, addressing and resolving root causes of underperformance and positioning organizations
for growth. Leverages a unique mix of visionary, strategic, technical, sales, operations, and analytical
expertise, consistently exceeding revenue and performance goals by aligning staff talents and effort
with organizational objectives. An influential leader who creates immediate impact, produces results,
and fuels profits.

SIGNIFICANT CONTRIBUTIONS
 Regarded as a strong leader who builds and unites winning - highly - disciplined, and top-
performing teams & creating disciplined departments built on best practices in operations,
processes, and capabilities, improving margins and cash flow through masterful 9 figure P&L
execution and financial planning.
 Masterful growth strategist delivering on product and geographic segment opportunities
through high-level sales, marketing, portfolio, and solutions strategies.
 Award winning success in leading teams as small as 14 and as large as 800+ sales professionals.
 Driver of positive culture via talent development & expert in re-energizing a focus on
measurable goals that cascade throughout the entire organization.
 Highest grossing sales executive in U.S. (HECM/ Reverse Mortgage lending) – 2013-2017
 Executive Sales Leader of the year - 4 consecutive years while Director of Sales for the #1
ranked lender in U.S.
 Increased loan volume from $400MM to $900MM & gross revenue from $30MM to
$100MM over 4 years while Director of Sales for #1 Lender in U.S.
 Designed, created, and led HECM Division to become 19th ranked HECM lender in the U.S. 18
months post inception.

AREAS OF EXPERTISE
Summary of PROFESSIONAL EXPERIENCE AND BUSINESS VALUE

Senior Vice President HECM Consumer Direct Lending 9/20 – Present

The Federal Savings Bank, Chicago, IL (Remote)

 Chosen by partner to help expand company’s HECM consumer direct

business modeling, strategy, and execution.
 Expanded geographic market from 15 states to 50 states, nationally, in 2
months.


 Envisioned and launched new multi-channel lead generation/distribution

channels.
 Built a team from the ground up, directing recruitment, hiring, and
training to energize business development and pipeline.

 Utilizing strategic roadmaps, realigned, and focusing the organization

on an excellent customer experience, improved network quality, greater
efficiency despite reduction in organizational size by strengthening the
quality and efficiency of vendor relationship through a more
comprehensive
 Lowered turnaround times from 1 week to 2 days from lead received to
application taken
 Selected by partners to exploit existing recruiting and branding resources to
reach a broader group of mortgage professionals
 Increased pull through rates from lead to application – from 10% to 27%
within 5 months.
 Increased monthly revenue/net margin from $80,000 - to $185,900 within
4 months.
 Re-designed CRM, removing 70% of wasteful clutter, redesigned remaining
30%
 Created and administered training, policy and procedure, SLA’s, workflow
rules, automation, and metrics for redesigned CRM
 Created telephony and lead routing protocols that reduced bounced call
rates from 50% to 10% within 3 months, 1st call abandonment rates from 30%
to 5%, and 2nd call succeed rates from 40% to 80%
 Regularly tapped to coordinate engagements between valuation & business
modeling and audit groups to guarantee smooth operational flow involving all
parties

President of Reverse Mortgage Lending 8/2017 – 6/2020

Paramount Residential Mortgage Group, Corona, CA

 Selected to design, build, and lead new division that was 7 years in the
making.
  Defined company’s technical vision for HECM lending and managed multiple
department heads in supporting company culture and mission; defined strategic
direction, roadmaps, and short-/long-term objectives while driving revenue and
adhering to budget targets.
 Facilitated the launch of new HECM business, designed and created every
department, position, role definition, training, policies, processes and
procedures, technological resources.
 Conceptualized and standardized an innovative sales model that would solicit
referral business from the organizations existing 200+ net branches.
 Developed sales training tools in conjunction with marketing to work directly
with sales professionals, shaping them into multi-faceted home-wealth experts.

 Researched and evaluated leading-edge technologies to make selections and
determine potential benefit of adoption; explored and enacted new ways to
utilize data to improve decision making and planning.

Director of Nationwide Sales 1/2012 – 7/2017

American Advisors Group (#1 Ranked HECM Lender in US), Orange, CA

 Selected for the headquarters director position over multiple qualified internal
candidates due to results delivered in previous roles. Joined corporate leadership
team during time of turmoil and revolving leadership. Immediately gained ground
and expanded nationwide market reach, propelling to the next level through market
share increase and revenue expansion
 Scaled new Division from 7 Loan Officers / 1 Sales Manager to 52 Loan
Officers/ 5 Sales Managers within 6 months
 Increased annual revenue/net margin by 22.5 MM annually within the first
year
 Built 7 Sales Teams in total, each team being ranked within the top 5% of
the organization

 Delivered annual double-digit sales growth from 2013-2017

 Progressed from a limited presence in the organization to its most profitable
division within the organization.
 Trusted and responsible for all consumer direct inside-sales growth,
production, and revenue targets; surpassed each target by minimum of
108% every month (2013-2017)

EDUCATION

California State University, Fullerton, Fullerton, California

Business Administration & Management, 2011

PROFESSIONAL AFFILIATIONS

 Nationwide Mortgage Licensing System (NMLS) – Mortgage Loan Originators License # 871147
 National Reverse Mortgage Lenders Association (NRMLA)

LANGUAGES

 English