B-302, Ramchandra Niwas Contact:

Koparkhairane, SECT- 12 +91 9920268932

NAVI MUMBAI, INDIA rahul.dev0091@gmail.com
PIN- 400709

Rahul S Dev

Qualifications Sales professional with 22 years of strong, decisive experience in

Summary well-known organizations. Extensive background in complex and
challenging environments with proven ability to represent the
company before customers and channel partners. Worked on driving
new business through conceptualizing strategies, augmenting &
streamlining processes, etc. Excellent communication and people
management skills and a track record that demonstrates self-
motivation, creativity and initiative to achieve both personal &
corporate goals.

EXPERIENCE Vice President – Business Development: September 2021 to Present:

CHRONICLE
Globiva Services Private Limited

 Year 2022-23 got 14 new logos for the company including 2

international clients.
 Total of 750 FTEs billed during this period. Overachieved the
target by 50 FTEs.

 Run and established the business operationally and achieved

all the key SLA targets within 3 months of beta period.

 Develop and execute strategic plan to achieve sales targets

and expand the customer base.

 Build and maintain strong, long-lasting customer relationships

Partner with customers to understand their business needs

and objectives

Director- Business Development: September 2019 to August 2021:

Brigade Corporation India Pvt. Limited.

 Successfully generated the business of 150 FTEs within 6

months of joining the organization.

 Strengthen the sales funnel irrespective of Covid-19

 pandemic.

Co-Founder & Director: March 2015 to August 2019: Pluggus

Technologies (P) Limited.

 Preparing business plan to define business, product and

services and outline the goals, operating procedure and
competition.

 Setting up sales channel, appointing. Authorized dealers and

distribution partners.

 Incorporating cross industry experiences to and best practices

to Pluggus and creating an USP for the company.

 Recognizing the gap and introducing the business vertical and

product line for Pluggus.

Head of Sales: January 2013 to Mar 2015: Rural Shores Business

Services (P) LTD. ( A HDFC LTD and TCS Joint Venture)

 Effectively communicate the value proposition through

proposals and presentations

 Understand category-specific landscapes and trends

 Reporting on forces that shift tactical budgets and strategic

direction of accounts.

Achievements

 Generated substantial business for RuralShores, when Joined

there were only 7 centers, took the center tally to 18 across
India.

 Clients like Vodafone, Hindustan Unilever, Godrej & Boyce,

Mahindra Finance and Bayer Crop Science introduced and
started by me and generated revenue of 48 Cr. In 2 Years
from new logo and clients.

 Capturing emerging businesses and opportunity and defining

new business plan. apart from the conventional contact center
services also launched OMNI Channel program for
Ruralshoes.

 Got around 350 FTE business from Vodafone India for their
 inbound customer service.

 Set up inbound/ outbound customer support center for Bayer

Crop science.

Associate Vice President Business Development: Mar 2012 – Dec 2012,

E-Nxt Financials Limited (A TATA Enterprise).

 Managed PAN India Business Development for E-Nxt Financials.

 Added 5.75 Cr. to E-Nxt’s topline within 6 months of time frame.

 Started and transitioned business for Tata Motor Finance, Tata

Capital and DBS Bank.

Associate Vice President Business Development (Head Of West): April

2010 – MAR 2012, Serco BPO (P) limited.

 Interacting with decision makers and key influencers to

strategically manage beneficial and profitable
associations/alliances for outsourcing of business processes.
 Identifying and networking with prospective clients from
various sectors, generating business from the existing
accounts and achieving profitability and sales growth.
 Actively involved in devising new products & business
strategy by providing market feedback and competition
mapping.
 Analyzing marketing trends, tracking competitors’ activities
and providing valuable inputs for service enhancement and
fine tuning sales strategies.
 Conceptualizing & implementing services plans/policies for
the organization, ensuring accomplishment of business goals.
 Working closely with the functional heads and other
stakeholders of the organization for business assessments
and solution.
 Accountable for acquisition of new business across verticals
for PAN India.
 Acting as a trouble shooter for the sales team PAN India for
business and infrastructural issues.

Achievements

 Got the deal of Idea Telecom for Mumbai circle.

 Started Inbound customer service for Reliance
Communication the deal size was around 500 FTEs.

Experience Sr. Manager – Business Development & Client Relationship:

April 2007 – March 2010, Sparsh Intelenet, Mumbai
  Responsible for meeting sales goals and overall quality of
service.
 Conduct sales and marketing calls to book meetings with
potential clients.
 Send follow-up marketing materials and make follow-up
monthly calls to establish relationships.
 Call and personally visit potential, new and existing customers
to facilitate new business.
 Perform client presentations articulating the value proposition
of solution, and service offerings.
 Coordinate efforts to improve the customer experience at the
point of sale.
 Manage product sales growth and individual sales
effectiveness by reviewing sales activity schedule.
 Also manage the additional responsibility of Billing and
Collection.
 Designed a collection life cycle plan for Sparsh.

Achievements

 Over achieved the revenue Target for FY 09-10 and FY 11-12

 (Client: Tata Aig Life Insurance; FTEs: 650 Year 2007)
 Won Motilal Oswal Deal ( Call & Trade, Seats 80, Year 2007
 Won Kotak Securities deal (Customer Care/ Welcome calling/
Call & Trade Seats 350. Year 2008)
 Won Jetlite Deal (Customer care, Ticket booking reservation
& cancellation; FTEs 88; Year 2008 )
 Won HDFC CLCM deal, (163 FTEs Year 2009)
 Won Tata AIG GI PL lines deal. (55 FTEs Year 2009)
 Won Karvy wealth management deal (Lead Gen. for High
networth individuals; 10 FTEs, Year 2009)
 Won Kaya Life deal (Outbound wellness program; FTEs 15,
Year 2010)
 Won DBS (Development bank of Singapore) deal
 Won Tagic renewal calling deal (FTEs: 60, Year 2010)

Business Development Manager: March 2006 – March 2007,

Kasyap I-Serve, Mumbai

 Developed and implemented plans for strategic accounts that

exceeded expectations in revenue retention/growth, account
profitability, and customer satisfaction.
 Identified target companies and key decision makers.
 Assessed performance by location through audit reports.
 Supported other promotional programs including, but not
limited to: reactivation, retention, leads and knowledge based
 marketing programs.

Techno Commercial : June 2001 – Feb 2006, SKY- WEB INDIA

LIMITED, Calcutta

 Evaluates business opportunities and potential markets.

 Provide oversight and direction to the Business Development
Department on a variety of business development activities to
include proposal development, client relations, and account
management.
 Oversees efforts to support and assist the organization in
identifying and securing new business opportunities.
 Provides oversight for the pricing of new proposals to ensure
that all resources needed to complete the project are
identified, the cost is calculated accurately, and the price is
determined within established guidelines.
 Provides oversight on processes associated with the
preparation and coordination of client meetings.

 Preparation of Techno-Commercial Proposal for various

Government projects like Rastrapati Bhawan, Haryana rice
industries.
 Preparation of technical proposal like, Flowchart , histogram,
organization chart, detailed description of scope, proposed
technical solution as per the principle's requirements etc.
 Study the tender documents etc.

Education
 Bachelor’s In information technology (Computer Science), The
Global University
 B.Sc (Physics) V.B. University Hazaribagh
 Diploma in software programming – Aptech Computer Education
 H. S. C. Bihar State Education Board
 S. S. C, Bihar State Education Board

Interests Sports, Music, Traveling, Photography

Date of Birth 19/11/1975