FAY BETRICE P.

REYES
Customer Service Specialist

About Me

Dedicated and detail-oriented Customer Service

Representative with 4 years of experience. Eager to apply
proven-budget maximization skills. I am looking for a job and
My Contact opportunity where I
could practice my knowledge and develop my personality as a
career person while utilizing my skill.
sofhiafaye241508@gmail.com

(+63) 906-578-5327
Professional Experience

#96 Bukal, Taysan, Batangas ALORICA

CUSTOMER SERVICE SPECIALIST
10/2021 - 12/2023
Key responsibilities:

Hard Skill Maintaining a positive, empathetic, and professional attitude

Maximize your Interactiveness
Build Inclusiveness
Be the Top of Mind in Communication
Have Transparency
Always Do More than Expected
toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

RESULT - CX
Soft Skill OUTBOUND AND INBOUND SALES ASSOCIATES
11/2019 - 09/2021
Key responsibilities:
Observation deal directly with customers either by telephone, electronically or face to
Decision making face
Communication Provides relevant content to place customers in a position to buy.
Multi-Tasking Directly asks customers to use a service or
Problem Solving products.
Two-way interaction between customer and
advertiser

Education Background SUNERA BPO

BANK COORDINATOR / CREDITS AND LOANS
02/2019 - 08/2019
De La Salle Lipa Key responsibilities:
Analyzed financial data
BS Computer Science
Calling clients with pending credit and loan payments.
05/2005 - 03/2007 Observed financial performance and identified trends
Prepared reports on the above information and reported the
TESDA insights.
Events Management NC III
07/2017-04/2018 Achievements

May 2023 Top QA qualifier for getting 100% in

month of May, 2023

July 2023 Top QA qualifier for getting 100% in

month of July, 2023