M.

PRADEEP
Mobile: 9940740826
E-mail: pradeep.in27@yahoo.com, pradeep.in27@gmail.com
Passport no: M3242339

CAREER OBJECTIVE

Seeking a challenging position in the Information Technological field to enhance my skills and
abilities that offers professional growth while being resourceful, innovative and flexible.

ACADEMIC QUALIFICATION:

MARKS
YEAR OF
COURSE INSTITUTION CERTIFICATE SECURED
PASSING

University of Madras University of Madras

B.C.A
Chennai Chennai 2006-14 53%

ARR Municipal Higher

SSLC Tamilnadu State Board 1996-97 41%
Secondary School

ARR Municipal Higher

HSC Tamilnadu State Board 1998-99 53%
Secondary School

TECHNICAL QUALIFICATION

• Hardware & Networking (ADCHN )

• Diploma in Electronics ( one year Course)
• T/W English Lower
• EDP(Entrepreneurship Development Program)
COMPUTER SKILLS

Operating System : MS-Dos, Windows-98, Windows XP, Windows Vista

Windows 7, Windows 8, Windows 10

Network OS known : Win XP, Windows 2000, Windows 98,

Windows Vista and Windows 7, Windows 8,Windows
10

PERSONALITY PROFILE

• Flexible and level headed under pressure.

• Co-operative with the team members and the coordinators
• Maintain good interpersonal relationship
• A service oriented and hardworking mind

RESPONSIBILITIES

• Installation, Maintenance & Troubleshooting LAPTOP and related issues.

• Assistance during technical meetings with the customer for requirement analysis and
troubleshooting.
• Functional experience in planning, managing and executing queries including installation,
operation and maintenance of system software’ s.
• Providing technical support to customers in and out of stations.
• Maintaining a good rapport between customers and other software vendors.

Customer Service Skills / Current Skills:

Customer service managers ensure that the needs of customers are being satisfied. Their aim is to provide
excellent customer service and to promote this idea throughout the organization they work for.

They may work at various levels, from head office to the front end of the business and in most cases will
be:

• helping to develop and implement a customer service policy for an entire organization;
• finding ways to measure customer satisfaction and improve services;
• managing a team of customer services staff;
• Handling face-to-face enquiries from customers.

In each of these roles, customer service managers are expected to understand and satisfy their customers'
requirements and exceed their expectations if possible.
TYPICAL WORK ACTIVITES

Although the work varies, depending on the type and size of the employing organization, typical activities
are likely to include some or all of the following:

• providing help and advice to customers using your organization’ s products or services;
• communicating courteously with customers by telephone, email, letter and face to face;
• investigating and solving customers' problems, which may be complex or long-standing problems
• that have been passed on by customer service assistants;
• handling customer complaints or any major incidents, such as a security issue or a customer being
taken ill
• issuing refunds or compensation to customers;
• keeping accurate records of discussions or correspondence with customers;
• analyzing statistics or other data to determine the level of customer service your organization is
providing;
• producing written information for customers, often involving use of computer packages/software;
• writing reports analyzing the customer service that your organization provides;
• developing feedback or complaints procedures for customers to use;
• improving customer service procedures, policies and standards for your organization or
department;
• meeting with other managers/Dealers/Distributers to discuss possible improvements to customer
service;
• being involved in staff recruitment and appraisals;
• training staff to deliver a high standard of customer service;
• leading or supervising a team of customer service staff;
• learning about your organization’ s products or services and keeping up to date with changes;
• Keeping ahead of developments in customer service by reading relevant journals, going to
meetings and attending courses.

COMPUTER HARDWARE SKILL SET:

System Maintaining : Trouble Shooting, Net sharing, Boot Process

Maintaining, Boot loader configuration,
Device configuration and Administration, Language &
Packages installation, Partitioning, Window System
Administration (Desktop configuration and
Administration), Platforms up-to- date maintenance.

Network Implementation : Peer to Peer, Client Server (Using Hub,

Switch) LAN Networks, etc.,

Security : Proxy server configuration

Backing up : Back up of Windows Operating System
using Norton Ghost.

WORKING EXPERIENCE

NAVASAMAYE COMPUTERS, Kumbakonam From Apr 2004 to Apr 2005

Designation: Hardware & Networking Engineer

JAIGOPAL COMPUTER SHOPPY Kumbakonam From Apr’ 05 to Apr’ 06

(HCL Computer Dealers),
Designation: Hardware & Networking Engineer

MODERN COMPUTERS, Chennai From Apr 2006 to Jun 2007

Designation: Hardware & Networking Engineer

RAMS COMPUTER HP DEALER, Kumbakonam From Jul 2007 to Jul 2008

Designation: Hardware & Networking Engineer

POWER SYSTEMS, Kumbakonam From Aug 2007 to Aug 2008

Max Electronic Sony Authorized Service Centre Trichy. From Aug 2008 to 15-11-14
Designation: VAIO Laptop Service Engineer (Level 2)
And VAIO Customer Support

Worked As a Manager in From 15-11-14 to 28-2-16

Max Electronic Sony Authorized Service Centre Trichy

Now I am Currently Working in IDFC First Bhara LTD, Trichy

as IT Hardware support From 4-3-16 to Till date

PERSONAL DETAILS:

Father’ s Name : Mohan. R

Date of Birth :. 24th Aug 1982
Nationality : Indian
Gender : Male
Languages Known : English, Tamil
Marital Status : Married
Permanent Address : 94/8, Palani Andavar Sannithi,
Kumbakonam. 612001
DECLARATION

I assure that all the above furnished details are true to the best of my knowledge and belief.
I wish to serve anywhere in India.

Place :
Date : (PRADEEP.M)