Professional Documents
Culture Documents
PROFESSIONAL PROFILE
Worked as a Windows Administrator L3 with Techmahindra Bangalore May 21 2019 to till month
Worked as a Windows Administrator L2 and Server VERITAS NetBackup Engineer with Techmahindra
through Eteam info services Ltd. Bangalore Aug 14 2018 to May 20 2019
Worked as a Windows Administrator L2 and Server VERITAS NetBackup Engineer with Techmahindra
through Onward E-Services Ltd. Bangalore Sep 15 2015 to Aug 05 2018
Worked as a Desktop Support L2 and Server VERITAS NetBackup engineer with Wipro InfoTech
(Infrastructure Availability Services) through Rooman Technologies, Bangalore NOV 12 2012 TO DEC 14 2014
Certificate in computer programming languages & networking, NIIT, Bangalore. JUN 12 TO OCT 12
RESPONSIBILITY:
VERITAS NETBACKUP
Performing Backup & restore operation through “VERITAS NetBackup” applications Version 5.1. & 6.0, 7.7.1
for Windows & UNIX based Servers.
Handling tape libraries: SL500 (Storage Tech), DELL ML6000, ML5000 and Sun Storage L1000 Autoloader
Document Backup procedures, Schedules, Failures and plan for improvement of backup strategies.
Monitoring backups of windows and UNIX servers using tools “NetBackup Operation Manager” Symantec
NetBackup.
Adding clients to NetBackup and configure attribute, backup selection and schedules.
WINDOWS ADMINISTRATOR
Troubleshooting of server operating system environment, server deployment/redeployment, patching,
configuration, recovery
Understand existing automation technologies and recommend process improvement, identify gaps,
Configure server and service monitoring tools for cloud and on premise applications.
Windows Server and Active Directory Implementing & managing 2003, 2003R2, 2008, 2008R2, 2012R2.
Served as key resource during migration of production batch cycle to common suite of systems. Developed
quality processes operating procedures.
Led technical documentation overhaul project that updated obsolete data, corrected inaccuracies, and closed
information gaps.
Providing technical support and problem resolution for environment by analyzing the problems and
identifying the cause and circumstances of the problem.
Understanding customer’s business priorities and addressing them with our capabilities.
Understanding the SLA of the project and relate it to our process.
Installing and maintenance the Operating system (Win XP and Windows7, 10)
Configuration of MS Outlook,
Working on the long pending calls by coordinating with L2 team, Exchange admin team, Server team and
Network team.
Installation and configuration of software like VPN,SAP, Citrix, MS-Office (2007,2010), communicator
2005,2007, Lync 2010,2013,2016, Antivirus, Solid works, CATIA, Selenium Informatica, VM Ware etc.
Mcafee EPO 4.8.0, 5.05 server, creating architecture/design, implementation, functional testing,
performance testing, user support, application/server/database maintenance, policy creation, reporting,
compliance, incident response,
Mail client configuration and troubleshooting of MS-Outlook (2003, 2007, and 2016) for 2003, 2007, 2010 and
2016 office 365 exchange servers.
Highly skilled in maintaining, analyzing, troubleshooting, and repairing computers/ Laptops, hardware,
software and peripherals
Hands-on experience in creating user accounts; including user rights, security and groups creation
Resolved complex technical issues that arose on client computer using troubleshooting
Successfully administered user accounts, Exchange mailboxes, and security and distribution
Installed and maintained Windows and desktop software, service packs, patches, and anti- virus updates.
Created and maintained user accounts and security via Active Directory. The VMS operating system also
required creating and troubleshooting issues.
Directly supported the in-house service ticket software for non-emergency user related issues. This support
involved resolving the issue and/or re-directing the ticket to the appropriate team who would then resolve.
Worked with third party vendors to resolve issues with hardware or software covered by annual maintenance
agreements.
Troubleshoot various technical issues dealing with printers, network, and phone systems
Supported Action Request Queues, managed critical migrations, supervised help desk/desktop upgrade
projects, led the Information Technology Services crisis management team, and ensured that desktop and LAN
problems were resolved quickly and efficiently.
Managed Desktop Services and played an active role in help desk queue / desktop design / build projects.
SCCM
Installing System Center 2012 R2 Configuration Manager.
SOFTWARE SKILLS
Operating Systems : Windows 95, 98, NT, 2000, XP, Vista, Windows 7& Windows 10
Computer Skills : c, java, vb, oracle, networking, html, Dot Net, Testing
E DUCATION
2014 BSC (Bachelor of Computer Science)
2008 SSLC
Project: Multipacket Reception in Random Access Wireless Network
Project: Dot Net Programming
ACADEMIC RECORD
COURSE NAME OF INSTITUTION PERCENTAGE OF YEAR OF PASSING
MARKS
PERSONAL DETAILS
Name : Name
Gender : Male
Nationality : Indian
DECLARATION
I hear by declare that all the above information furnished above is true and correct to my knowledge
and belief.
PLACE : Signature