Mr.F.

SAM CHRISTOPHER
167/2, Mudangiyar Road,
Sammandhapuram, Rajapalayam,
Virudhunagar - 626117
Mobile: 9489673616
Email: samchristopher0310@gmail.com

Professional Summary:
 A competent professional with around 3 years of ServiceNow experience
 I have worked on different Modules like ITSM, FSM, CSM, Asset and CMDB Management
 A passionate, articulate, goal -oriented and dynamic professional with successful background in
requirement gathering, technical documentation, software validation, software release and
experienced ServiceNow admin
 Attention to detail and complex problem-solving abilities from operational and technical
perspective
 Excellent analytical skills with proficiency in debugging and problem solving

Technical Skills:
 Web Technologies: HTML
 Programming Languages: C#, .NET, JAVA, JAVA SCRIPT,
 Operating systems: MS-Windows Family
 Front End: Visual Studio
 Data Base: SQL Server

Certification details:

 ServiceNow Certified System Administrator

 Completed certification on PHP and Dotnet at Accord infomatrix

Employer history:

Name of the company TATA Communications Limited

Designation Engineer
Address of the employer Porur, Chennai.
From 17 Feb 2020
To Till present
Duration 2.9 years
Professional Experience Summary:

 Experience on configuration and customization including workflow administration, Data imports,

server and client-side scripting likes UI Policy, client script, UI Actions, catalog client script,
catalog UI policies, Business rule.
 Good knowledge in Business rules, activate plugins, Import sets and Update sets, Debug
script and data security.
 Extensive experience in Business Rules, Dictionary override, ACL, Script include, Inactivity
Monitor, Scheduled Jobs, Email notifications, Reports and Dashboards and Homepage in
ServiceNow
Professional Experience:
Project number: 1
Organization: TATA Communications Limited, Chennai
Project Name: Service Now
Team: Service Now Team
Duration: Feb 2020– Till Present
Team Size: 11

Roles & Responsibilities:

• Trouble shooting production incidents with detailed analysis of issues on Web and Mobile
application
• Working on API integration like CUID mapping, Proactive ticket Management, etc.
• Daily System Monitoring to maintain Service level agreement (SLA)
• Involved in analysis of end user requirements and Business rules based on given documentation
and worked closely with tech leads and Business analysts in understanding the current
ServiceNow system.
• Designing interactive Filters and Dashboards.
• Having Knowledge on Inbound and outbound email integration using Notification module and
event registry.
• Created Assignment Rules, Data Lookup definitions, Product modeling and product categorization
(IUM) implemented in Case management
• Worked on UI policies, UI Actions, Workflow Administration.
• Involved in Administrative tasks like creating Profiles, Roles, Users, and Permission Sets
• Supporting application releases and validating end to end and providing the findings /suggestions
to developers and Business users
• Create team metrics, homepages and assist with creation of ServiceNow reports and dashboards
• Assisting to identify the issues by developing and reviewing system audits, logs research
processes and data flows
• Understanding of IT Service Management and ITIL Business process
• Develop and maintain knowledge base articles i.e., Standard operating Process (SOP)
• Involved in Development assignments to assist team with Backlog issues
• Developing Client Script, Business rule for new enhancements
• Having knowledge on
• Working with CMDB to restore/handle the Service ID/Asset
• Handling L2 issues on Change Management (PE), Incident Management.
• Knowledge of ECC Queue and Mid server to execute maintenance activities
• Responsible for on call 24 hours a day for problem determination and resolution
• Responsible to use analytical skills to investigate and find solutions to Problem Management and
improve processes
• Communicate and collaborate with team members and end users
• Articulate technical concepts using easily understandable business language
• Provided Post Go-Live Support.
Educational Qualification:

Percentage Year Of
Course Institution University/Board
Secured Passing
B.E National Engineering
Anna University 63.7 2018
College, Kovilpatti
(EEE)
Nadar Boys Higher
H.S.C State Board 84 2014
Secondary School,
Rajapalayam
Rotary Vidyalaya
S.S.L.C Matriculation 91 2012

Personal Details:
FATHER’S NAME : Mr.R. Franklin Sundar Raj
DATE OF BIRTH : 03/10/1996
GENDER : Male
MARITIAL STATUS : Single
LANGUAGE : Tamil , English

Declaration:
I hereby declare that all the above furnished details are true to the best of my knowledge.

Date: Sincerely,

Place: (F. Sam Christopher)