RESUME

Contact No: 9490124398

Poojitha Buddepu Email: Poojitha.b92@gmail.com

CAREER OBJECTIVE

Achieve a challenging career in an organization that utilizes my skills and innovative

thoughts which in turn contributes towards organization’s growth and gives me opportunity
to project my skills.

PROFILE SNAPSHOT

➢ Senior Systems Engineer at Infosys.

➢ Dedicated and hardworking professional having 5 + years of experience in the field of

Windows Administration, for one of the leading clients in North America and Canada
managed by ‘INFOSYS'

➢ Windows Administrator

TECHNICAL SKILLS

 Operating System: Windows 7, Windows 8 & 8.1

 Tools/Utilities : Active Directory, BMC remedy tool, Bomgar
 Services: Basics of DHCP, Lync, Skype for business 2016, Rumba/As400
 Mail Clients: MS Outlook 2010/2013/2016

COMPETENCY MATRIX

● Gathering business requirements

● Technical support
● Analytical and troubleshooting ability
● Quick decision making ability
 ● ITIL Skills

CAREER CONTOUR

Designation: Senior Operations Executive at Infosys Client

Project Details:

Client Sysco Foods

Role Windows administrator
Duration April 2016 to 2019 October
Technologies Windows, Active Directory, Desktop hardware and
software support

Work Experience

Sysco Infrastructure management project involves providing End user computing Support,
Maintenance and Management services for Sysco Infrastructure. Incident support to Sysco
employees through level 2/3 support teams using BMC remedy tool

Scoping and documenting customer sceneries, potential causes and troubleshooting steps.
Handling escalated Server/Desktop (Windows 7, 8, 10 &10.1) related issues and providing
solutions. 

Processing and following the IITL concepts in work environment. Effectively communicating
with customers and stake holders via phone, Email, or any others available means.

Provides on call support for clients during off-hours.

Roles and Responsibilities

● Hands on Active Directory and MS Exchange related activities like mail creation,
Mailbox access & amendments, adding/removing users to/from User groups, Reset of
User Password , Accounts unlock.

 Troubleshooting LAN/Connectivity issues.

 Providing support for Global and Laptop users (software, email configuration, installa-
tion of open VPN).
 BIT Locker: Bit Locker installation and recovery.
  Troubleshooting Knowledge on Citrix.
 Remote administration using tools like – Skype, Bomgar.
 Installation, Configuration & Troubleshoot of Microsoft Outlook Client and Skype for
business.
● Hands on Remedy ticketing tool used for recording all the transactions/issues etc.
● Handling priority tasks and ensuring accurate actions at the earliest.
● Efficient in continuous communication and timely feedback.
● Handling escalations from tool very promptly which is one of the crucial activities in
day-to-day.
● Manage customer relationships to deliver better customer satisfaction.
● Installing, Configuring & troubleshooting VPN Client.

EDUCATIONAL QUALIFICATIONS

S.No Qualification Board/university Year of passing Percentage

1. Bachelor of SC Rajah R.S.R.K Raga Rao college 2015 8.7 points

(AP)
2. Intermediate Board of Intermediate (AP) 2012 93.4%
3. SSC Board of secondary education 2010 83%
(AP)

PERSONAL PROFILE

Name : B. Poojitha
Date of Birth : 10-06-1995
Languages Known : English, Hindi & Telugu

Signature:
Date : Place: