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CURRICULUM VITAE

Mohammed Jameel ur Rahman Khan

#60, 3rd Main, Kauser Nagar, RT Nagar Post,
Bangalore
Phone: - + 919980707707

PROFESSIONAL OBJECTIVE

Proactive Professional seeking a position at call center operations in a Technical or Customer Services (both
Outbound and Inbound) / Business Process Outsourcing Environment, wherein I can prove my abilities and
maintain a clear perspective of goals.

BROAD SKILL-SET

Broad skill-set encompasses the following disciplines: Team management, Supervisor centric call handling
for Technical & Customer service, sales and E-mail / chat along with, Team building, Scheduling, Team
Coaching, and Training. Also have good knowledge on software solution, trouble shooting, programming,
Documentation and Presentations.

PERSONAL PROFILE

I have 7+ years of IT experience wherein I have been associated with Technical Call Centers for past 4+
Years team member, Senior member, Supervisor (CSR/TSR). I have worked on voice based Technical &
customer support wherein I used to deal with the Queries related to their Technical problems connection,
network, mail based problems and also handled banking / retail / mortgage sectors customer service & sales
in my till date call center Experience. I have worked on Hardware, NT, Oracle, Developer 2000, VC++,
HTML, and Active Server Pages. I have also worked with two other companies' namely Archean Info tech
Ltd., Crystal Information Technologies. I am hard working, with good communication and interpersonal
skills.

PROFESSIONAL EXPERIENCE
Organization Lava Consulting Solutions
Position Manager Business Development
Period / Location Oct’06 till Date
Industry Type Consulting

 Manager handling a team of 14 members involved into consulting, concept

marketing, business development & events.
 Only point of contact for the business generation, events & to sign up contracts
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for the Consulting Services.

 Involved in identifying clients & planning the presentation in relation to the
concept & business proposal.
 Was successful in signing up 8 contracts in a period of 6 months & also in
catering their needs in relation to Manpower, Events & Conceptualizing.
Organization Mphasis
Position Senior Technical Support Executive (Supervisor Outbound Calling)
Period / Location March ’05 to Oct’ 06 / Bangalore
Industry Type Contact Center

 Handling the Inbound 2nd Level of Technical service & sales to the ISP Multi
client across US.
 Handling Customers with their problems with the internet connection email
over a stand alone & home based network of systems.
 Process sales over the phone for approvals and completion of sale.
 Handled customer queries and disputes related to their connections.
 Was a part of the Quality Project for Increasing the overall SPH for the process.
 Was involved in Supervision call Handling and process training for the Sales /
Technical service division.
 Was graded as a supervisor Outbound Calling for our Team of 14 within
4months after joining the process for the Second Level of support.
 Was a member of the Team responsible for the presentation to the client for a
process migration of additional 100 seats which was a successful achievement
as a team on which the whole process migration was dependent.

Organization Webhelp, Global Services

Position TSE
Period / Location Oct 2003 Feb’05 / Hyderabad, India
Industry Type Call Center / BPO

 Functioning as a TSE to manage the US / UK Technical support Quarries (e-

mail/Chat).
 Establish, Achieve, and maintain service level and Quality Objective by
maintain on the agreed Client process.
 To manage the Key customer related process, to maximize service delivery.
 Have a control on the operational model to meet the customer and
organizational requirements.
 To be a part of Internal and External Customer relationships.
 To apply the best quality practices. Was active on motivating & coaching staff.
 Was an active member in improving the quality process in the Organization.

Organization Sremata Pvt. Ltd.

Position CSR
Period / Location Nov 2002 to Sep 2003 / Hyderabad, India.
Industry Type Call Center / BPO.
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 Handling the outbound / Inbound Customer service & sales to the credit Card /
Cell phone / Mortgage refinance / Web Based Accounts for Multi client across
U.S / UK.
 Process applications & sales over the phone for credit approvals.
 Handled customer queries and disputes related to their accounts.
 Was a part of the Quality Project for Increasing the overall SPH in the process.
 Was involved in Supervision call Handling and process training for the Sales /
Customer service division.
Organization Archean Info tech Ltd.
Position Programmer
Period / Location March 2001 to Oct 2002 / Hyderabad, India.
Industry Type IT Hardware / Software

 Project : www.abcbookhouseonline.com
 Platform : NT, ASP, HTML, DHTML, Access
 Role : Programmer
 Project : Co-Operative Master
 Platform : Oracle 8.0, Developer 2000
 Role : Programmer
 Project : Payroll System for M.P.Enterprises
 Platform : Developer 2000, Oracle 8.0
 Role : Programmer
 Project : Stock Management System
 Platform : VC++ & Oracle
 Role : Team Member

Organization Crystal Information Technologies.

Position Programmer
Period/Location Oct 1999 to Feb 2001 / Hyderabad, India
Industry Type IT Hardware / Software

 Project : Dossier Document Management System Ver 1.0

 Platform : Visual Basic, MS- Access
 Role : Junior Programmer

 Project : On-line Evaluator

 Platform : Visual Basic, Oracle 7.3
 Role : Junior Programmer
 Project : Automation Rice Mill
 Platform : Visual Basic, Oracle 7.3
 Role : Junior Programmer
 Project : Ozi Soft
 Platform : Oracle 7.3, Visual Basic
 Role : Junior Programmer
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 Project : Inventory Management System

 Platform : Visual Basic, Oracle 7.0
 Role : Junior Programmer

EDUCATION
Degree Bachelors Degree in Computer Sc. Engg. Sep 1999. 61%
Hardware Assembling & Trouble shooting of PC’s with issues related to hardware
& OS, Network setup & trouble shooting.
Software Windows NT/95/98/2000, MS-DOS, Oracle 8i/8.0/7.x, MS- ACCESS,
Developer 2000, VC++, Visual Basic, C, SQL, PL/SQL, ASP, HTML,
DHTML, VB Script

PERSONAL PROFILE
Phone + 91 (0) 9980707707 Date Of Birth 27th Feb 1978
Email jameil_khan@yahoo.co.in Nationality Indian
Gender Male Marital Status Single