Gurram pradeep Email: pradeep.gurram134@gmail.

com
Mobile: 9492188628

Career Objective:
To seek a challenging position in a reputed organization, where my technical, a System Administrator
analytical and communication skills can be put in for the accomplishment of organization’s goals and its
continuous improvement.
Summary of Experience:

Experience in the field of Network and Servers where Planning, Implementation, Administration and
troubleshooting are involved with multiple platforms of OS viz., Microsoft Windows 2003, 2008,2012,2016,
Windows 7/8/10 and Linux.

Professional Experience:

Working with Mahindra and Mahindra, Hyderabad since Jan 2017 to Sept 2019.

Organization : Mahindra and Mahindra

Designation : System Administrator

Duration : January 2017 to till date.

Academic Qualification:

 Master of Technology in Wireless and Mobile Communication (2013-2015) from CVR College of
Engineering (An autonomous Institution)-Hyderabad with 65% aggregate.

 Bachelors of Technology in Electronics and Communication Engineering (2009-2013) from JNTU-

Hyderabad with 61% aggregate.

 Intermediate (2007-2009) from Board of Intermediate Education, A.P. with 75% aggregate.

 SSC (2007) from Board of Secondary Education, A.P. with 63%aggregate

Core Skills of Windows:

 Installation, Configuration and Administrating ability of Windows 2003/2008/12 servers.

 Installation and Administration of Windows7/8/10 and update them with latest service pack.

 Configuration of network servers DNS/DHCP/NAT/VPN

 Backup and Restore.

 Administration of user and group level policies.

 DC & ADC configuration maintain and troubleshoot.

Experience:

 Mahindra and Mahindra Ltd (jan 2017 to Sept 2019)

 End user support for 700+ employees within environment.

 Active Participation in Major Incident management, coordinating with subject matter

experts and managing expectations for business stakeholders.

 Diagnose and fix end-user technical issues using remote tools in a systematic process-
oriented manner.

 Proactive approach towards improving mean time to repair, and mean time between failure
metrics for core IT services.

 Timely escalation of IT infrastructure issues to appropriate subject matter expert teams.

 Exceeding targets for Service Desk KPI’s, such as first time resolution, average call
duration, speed to respond and Service Level Agreements.

 Active contribution to Service Desk documentation, incident avoidance and problem

management methodologies.

 O365 End User and Collaboration Tool Support .

 Deskside Support for local employees in a professional business environment

 Endpoint security stack support (Encryption Technologies, Antivirus, security clients).

 Desk Phone provisioning and support.

 Access Control provisioning and troubleshooting

 Migration of User profiles from one domain to another domain using third part tools.

 Configuring Outlook, Creating PST and taking backup of Mails.

 Joining and removing System into/from Domain, resetting password for the users.

 Configured Trust Relationship in two Different domains.

 Configured Trust Relationship in two Different domains.

 Logging call in BMC Remedy, Taking follow up and feedback from every user in day to
day communication.

 Migration of User profiles from one domain to another domain using third part tools.
  Configuring mail in Ipad, Android, windows and blackberry phones..

 Enable/disable Proxy setting and LAN setting.

 Installing and Configuring SAP, VPN and DMS.

 Installing and Configuring of Network Printers Wi-Fi Routers.

 Installing and Configuring Peer to Peer and Client –Server Networks.

 Installing and configuring of Virtual Box.

 Installing Active Directory and Server Roles in Server OS

 Configuring Member server/Client PCs.

 Creating Local User Accounts and Domain User Accounts

Strengths:

 Hardworking, self-confident meets deadlines on task entrusted and ample analyzing capacity.

 Takes Initiativeand no additional directions are required once work is explained and assigned.

 Able to work together with other engineers and individuals to solve and define the developmental
problems

IT Skills:

Operating System : Windows 07/08/10 Server 03/08/12

Other Technologies:

 Good knowledge on AWS .

 Good knowledge on Wireless technologies.

 Good knowledge on VPN configurations.

 Good knowledge on Domain Names Services.

 Good knowledge on Email Domain Configuration.

.
Personal Profile:

Father name : G. RAVINDER

D.O.B : 04-08-1992

Nationality : Indian

Languages : English, Telugu and Hindi

I hereby certify that all the information provided above is true to the best of my Knowledge.

Place: Hyderabad

G. PRADEEP