Contact: - +966510520951, +91 8802982444,

Faiyaz Ahmad Email: - faiyazhassan786@gmail.com

Career Summary
I have 5.8+ years of experience in IT Infrastructure Management. I have worked for India based projects and consistently
achieved the expectations of Customers and Management. Got rewarded and appreciated many time for my better
performance, team coordination and problem solving attitude.

Designation
Technical Support Engineer
Desktop support engineer
Technical Support Engineer
Career History
Duration Company Location
Dec 2017 to June 2020 AL ALF Industrial Company. Al-Kharj, Riyadh, Saudi Arabia
April 2013 to Dec 2017 G.S Electrotech. Delhi, India
Nov 2011 to Apr 2013 G.S Electrotech Delhi, India

Educational Qualifications
 Completed B.Sc from J.P University in 2013.
 Completed 12th from B.S.E.B in 2009.
 Complete 10th from B.S.E.B in 2006.

Professional Qualifications
 DCHNT: - Computer Hardware and Networking Professional, specified in CCNA, MCSE, MCITP, Computer
Applications, Basic Electronics and Computer Hardware from Jetking Infotrain Ltd.
 MCSA-Server 2008, MCP-Win XP
 Training: MCITP (Win 7, Win 8, 8.1,Win 10, windows server 2008 )

Windows Servers & Workstations Skills

 Installation & Configuration of NVR, CCTV Camera & Access Control System.
 Installation/Administration of Win XP, Win7, Win8, Win10, Win Server 2008, and Win Server 2012.
 Implementation and management of DHCP, DNS, IIS, RIS, Active Directory, Terminal Servers, File Server,
WSUS, RDC.
 DC (Domain Controller) Migration, DHCP Migration & Failover, and File Server Migration and Management.
 Troubleshooting.

SFTP Server Skills

 Installation and configuration of SFTP server.
 Manage SFTP server
 User & Group Creation.
 Manage user & Group Policies.
 Folder & file Permission
 Disk quota.
 Troubleshooting.

Anti-Virus Server/Client Skill

 Trend Micro Office Scan Server
 Symantec Endpoint Protection Manager Server.
 McAfee, AVG, Symantec Endpoint AV Clients.

VoIP Skills (Tech-route & Cisco)

 VoIP installation and configuration
 VoIP troubleshooting.
 EPBX phone registration.

Attendance Management System

 ZKT Eco( Zktime5.0) Biometrics Installation & Configuration
 ZK Middle East Attendance Software Installation and configuration

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Wi-Fi/Access point.(Cisco,D-link,Netgear)
 Installation and configuration of WIFI
 Access Point configuration & Management.
 User management.
 Wi-Fi Configuration & management
 MAC Filtering on Access Controller
 Policy configuration

Job Responsibilities:-
 Providing support on Hardware and Desktop level maintenance including installation and configuration of local
and network printers for the users mostly Canon and HP.
 Configuration and Maintenance of Outlook express and Microsoft outlook for E-Mail Management.
 Installation, Implementations and Maintenance of McAfee Antivirus.
 Maintaining backup and restore utility for system & critical data.
 Providing Remote Support for home users and other city’s users.
 Monitoring of all LAN and WAN links of Times of India through Advent net’s OP Manager Software.
 Coordinating with vendors and service providers.
 Following up the ITIL process for better service feedback.

Personal Details

Father’s Name Neyaz Ahmad

Date of Birth 21/02/1992
Nationality Indian
Passport No P0787370
Iqama No 2545472264
Languages Known English, Arabic, Urdu, Hindi,
Address Vill- Govindapur, Post-Manjha,
Dist- Gopalganj, Bihar-841427

Date: ………………….

Place: Delhi Faiyaz Ahmad

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