VIJU VASU

IT Project / IT Desktop Support

E mail: viju.kmk@gmail.com Contact: 971 502777574, 971 556604393
Dubai- UAE

CAREER IT Project & IT Desktop Support with 9+ years sound professional experience in
OBJECTIVE various sectors such as Retail, Oracle POS troubleshooting, Asset Management, IT infra
Support for End Users, Server Management, PABX, Vendor Coordination etc.

EDUCATIONAL ACADEMIA
QUALIFICATIONS
 Diploma in Electronics & Telecommunication [Institution of Electronics &
Telecommunication Engineers Distance Education, New Delhi, India - 2004]

 Pre Degree [University of Calicut, Kerala, India – 1997]

 SSLC [Kerala Board of Public Examination, Kerala, India - 1995]

TECHNICAL

 Interconnecting Cisco Network Devices IT Professional [CarRox Technology -Kerala]

 MCP - Microsoft Certified Professional (Certified)
 CCNA - Cisco Certified Network Associates (Certified)

 Higher Diploma in Software Engineering [APTECH – Kerala]

 ITIL - IT Infrastructure Library Foundation [Global Success System FZ LLC –

Dubai]
PROFESSIONAL
SUMMARY UAE EXPEREIENCE

 LANDMARK GROUP –Dubai

IT Executive- (Jun 2011 – Aug 2018)

IT Project New Store- Responsibilities

 Support and play the role in the implementation of new projects as assigned by
Team Manager.
 coordinating with Civil project team and MEP team for the installation and
implementation of IT Room, Etisalat connection, Wireless AP mounting location as
per the heat map providing by the Vendor.
 Coordinating with Finance and Project team for the IT Equipment procurement
for new stores.
 Preparing LPO for procurement and coordinating with suppliers for the
equipment delivery on time for the installation.
Well Versed with New Store IT setup i.e. Store Oracle Bo Server Setup, POS Clients
setup. mPOS clients setup, Router setup ,Switch Setup, Access Point Setup, Barcode &
Back Office Printer and Back Office PC setup along with Landmark Mandatory
applications.
 Coordinating with stakeholders & Project team for the implementation of all IT
equipment before the store opening period.

Duties & Responsibilities

Receive IT service calls from End users which is logged in the ticketing system
(Manage engine Service Desk) and Resolve the tickets assigned to me.
Install and configure computer hardware operating systems and applications like
Antivirus, Office 2013/2016/ Office 365
Server Setup & Server Maintenance to ensure uninterrupted operation.

Provided computer Help desk support via telephone communications and email
with end users.
Handling End users requests and obtaining necessary approvals before
proceeding. Working along with L2- L3 team to ensure the proper Action.
POS Application support, Team Member in a 24/7 IT Support Team.(Level 1)
Provided support via helpdesk tool to all Landmark UAE 345+ stores.
Provided IT Support for Annual as well as Perpetual stock count for Landmark
stores.
Troubleshooting and resolving end user's issues by connecting to user pc & laptop
remotely using Citrix Application.

Provide Laptop/Desktop/Workstations/Mac Machine to newly Joined employees

with ensuring all the Approved Applications installed/updated as per the
Cooperate policy, Requested by a Service Ticket from the Concern Department
Approval.
IT Asset Management, maintaining, upgrading and disposing of assets cost
effectively.
IT Procurement, IT Asset tagging for various IT equipment’s
Sending and receiving requested / damaged IT equipment’s for store operations
and keep updated in the asset management system
Sending faulty / damaged IT equipment’s like pathfinder, PDT, Smart Badge,
Systems, PABX,POS machine and other IT Assets to the vendor after receiving in
the quotation for the same.
Visiting the stores if it’s needed to resolve the Ticket Assigned to me.
Frequent relationship building exercise with the vendors to encourage single
vision and goal for business expansion and system improvement.
 Technical Support:
Procuring Hardware POS Imaging and configuration
Acronis Server Imaging I-Pad Trouble Shooting
AD Management Server Administration
Printer /MFP Configuration Oracle On-call /Remote/Field support.
POS /SIM POS and Desktop troubleshooting.
Vendor Coordination Support in Annual Stock count in Field.
Resolving the Tickets within the SLA. PABX, Biometric, CCTV Support

Project Support:

Store force implementation in Splash stores

Fingerprint/Biometric Installation in Landmark stores.

 HORTASH GENERAL TRADING LLC –Dubai

IT Engg - (Feb 2008 – Jun 2010)
Duties & Responsibilities

 Installing, Configuring and troubleshooting of computer System Peripherals.

 Formatting and installation of operating system like WinXP, Vista and 2003
 Provided Technical Support and troubleshooting for day-to-day operation to
users.
Monitoring and Troubleshooting Network Connectivity.
Installation of ADSL Routers, Dial-up and ISDN.
 Server configuration and Installation (Server 2003), Configuring Network into
Domain and DHCP.
 Network Printer configuration, Printer Installation and Troubleshooting.
 Taking Data Backups from server and client systems.
 Supervising the execution of networks (LAN & WAN), Configuring Different type
switches for LAN
 Developing, on-demand the cable network infrastructure of the firm (LAN, voice
and data).
Installing Routers, Switches and LL Modems and Wireless LAN.
 INDIA EXPEREIENCE

 Microhard Services PVT.LTD. –India

Customer Support Engineer (Jan 2006 – Dec 2006)
Duties & Responsibilities
Providing support for various hardware and software related problems.
Providing complete IT solution by visiting several schools & College
Maintaining 100% connectivity of internet and avoiding pc’s breakdowns.
Troubleshoot and installations of Network Printers and Scanners.
Perform data backup and restoration of clients.
 Performed troubleshooting of desktops, Laptops and application issues.
 Provided extensive customer support with both face-to-face and telephone
consultation
Desktop Assembling & Troubleshooting & OS Installation, Up gradation,
Formatting)
Configuring ADSL Modems, Wired & Wi-Fi Routers, Configuring WI-Max
Internet Connections.
Familiar with Remote Access & support Software.

PERSONAL Name Viju Vasu

INFORMATION
Date of Birth 25/04/1980
Nationality Indian
Languages known English, Hindi, Tamil, Malayalam
Passport Details M8302288
Visa status Own Visa (Valid Till 03/03/2021)
Availability Immediately
UAE Driving License (Light vehicle) 1577067

DECLARATION I do hereby declare that all the facts mentioned above are true to the best
of my knowledge and belief.

VIJU VASU