AZAM HASSAN

Network Engineer | IT Technical Support

122122 Mobile: +971544623307/568000167

E-Mail: azamhassangorga@gmail.com
Address: Dubai, UAE

Career Objective
Meticulous and results-oriented, CCNA Certified professional offering 3+
years of experience in network design, escalation support, network
Educational Qualification
installation, and troubleshooting. Eager to join an organization of high repute Bachelor of Engineering – Telecom
to help establish and maintain top-quality network performance (Honors)
Multimedia University, Malaysia
Occupational Profile 2016

NETWORK ENGINEER Job Responsibilities:

RAM Digital Company  Guided and supervised a Technician in installing network
Dec 2018 – Oct 2020 devices, such as computers, CCTV, fixed phones, fax, Academic Projects
printers, etc., as well as wiring, cabling voice, and data
points. Wireless ordering system for a restaurant
 Involved in fixed telephone network design and Air pollution monitoring system using the
installation. concept of wireless sensor network
 Handled the design, installation, and management of
organization-wide network, network segment/s, and
internet systems.
 Optimized network performance and reliability by
maintaining hardware & software, analyzing technical Personal Information
issues, and ensuring availability to system users.
 Delivered tier-1 network ticketing support to resolve all
issues for all users. Date of Birth
 Performed troubleshooting of routing and switching th
27 September 1993
issues.
NETWORK OPERATION Job Responsibilities: Nationality
CENTER (NOC) ENGINEER –  Provided engineering support for all network Sudanese
COOPERATIVE TRAINEE connectivity related issues.
Sudatel Telecommunication  Provided technical support to the production team, Marital Status
Group including first level and second level support to the Single
May 2018 – Nov 2018 system.
 Coordinated with customer/s and ensured that all issues Languages
were resolved.
 Performed various functions on field systems and data
English (Excellent), Arabic (Fluent),
center. Malay (Basic)
 Monitored, analyzed, troubleshot, and reported any
issues arising within the network. Driving License
 Interacted with the site Technician to track and resolve Valid International DL
problems raised at the site.
References
CUSTOMER SERVICES Job Responsibilities:
CONTACT AGENT  Attended to all queries raised by customers related to Available on Request
Zain Telecommunication the products and services provided by the company.
Company  Shared benefits offered and guaranteed positive
Aug 2017 – Apr 2018 customer experiences.
 Investigated & resolved all issues/complaints/concerns IT Skills
with regard to items, features, and seasonal offers of the
company in a timely manner.
Microsoft Office Packages (Word, Excel,
 Ensured superior customer satisfaction by addressing
customers’ concerns, demonstrating empathy, and Outlook)
resolving problems on the spot. Computer Hardware, Operating Systems
 Built long-term customer relationships and advised
customers on purchases and promotions. E-mail, and web-based Applications
 Directed calls to appropriate individuals, and departments.
 Career Synopsis
 Highly skilled in delivering technical support, handling network operations and maintaining enterprise local area
networks across multiple platforms, and high-uptime environments.

 Adept at installing, configuring, and maintaining communication networks, monitoring network

performance, completing backups, and improving the quality and efficiency of network infrastructure.

 Proficient with network hardware such as switches, routers, servers, and cabling. Configure new and existing
network systems and hardware.

 Dedicated to customer satisfaction with focused delivery of technical solutions. Develop creative business
solutions, utilizing diverse methodologies, maintenance, and support of complex systems.

 Excellent communicator, capable of explaining complex technical issues quickly and easily, ensuring timely
resolution of problems.

Certifications and Courses

CompTIA A+
CompTIA Network+ (N+)
Microsoft Certified System Associate (MCSA)
Cisco Network Association (CCNA) – Certified
CCTV (Closed Circuit Television)
IELTS Certified (Score 6)

Technical Purview
Structured Cabling │ PBX (Private Branch Exchange), PBAX, EPBX │ CCTV │ IP, LAN, WAN, VLAN, VPN, TCP/IP, OSI Models, │

Routing & Switching │ Installing Telephone Networks │ Cable Pulling & Termination │ Ethernet │ Network Devices
Installation

│ RJ11 &RJ45 Termination │ GSM (Global System for Mobile Telecommunication), 3G, LTE │ Microsoft Office │ Web
Searching

│ Packet Tracer │ Wireshark │ VMware │ GNS3 Software │ PUTTY

Key Competencies
Network Administration Technical Support
Voice & Data Communications Routing & Switching
Network Support & Mobile Devices
Maintenance
Infrastructure Maintenan
Installing & Upgrading
Customer Service
Troubleshooting
Strategic Planning, Execut
Telecom Expertise
Network Security
Networking Wiring & Cabling