MUSTHAQ AHAMED

Email ID: rahamathmusthaq@ymail.com

Phone number: +971 54 539 0370(UAE)
UAE driving license: 3906807.

OBJECTIVE-summery of cv
I am an adaptable and innovative qualified B-TECH Computer Science graduate with 9 Years’
experience in IT Infrastructure and looking for a career that not only makes me to apply my skills, but
also makes me to learn new skills, make a bright career by working hardly and smartly.

PROFESSIONAL EXPERIENCE
Falcon survey engineering consultants (GROUP) –IT Administrator/IT Infrastructure -(Jun 2021 – Current)

 Manage and maintain system and network infrastructure.

 Migrating Panasonic Analog telephone system to Avaya IP500 VoIP system for group of companies:
Designed network architecture, support with vendor full installation and setup users’ side and
guidance.
 Migrating Google workspaces (Gmail) Domain to MS office 363 email domain for group of
companies. (Creating for new domain, email id for users, Group email id, enabling forward email
and authenticator enabling, troubleshooting technical issues such as email delivery failures or
authentication problems, Interact with Microsoft vendor for critical / major incidents)
 Install and configuration firewall of SonicWALL TZ350, TZ370, TZ470 and Sophos XGS136
(Configure Global VPN, SSL VPN, Port forwarding, Content filtering, security policy...Etc.)
 Managed Cisco and D-Link POE Switch and created VLAN Configuration
 Migration endpoint Kaspersky antivirus to trend micro worry-free security services and made
security policy.
 Worked with different dept. for the business case studies to analyze the required change in the
Systems and coordinating with vendor for designing and implementation.
 Configuration and Maintenance Meeting Room solution (Video and audio): Logitech Rally Plus,
Interactive Display (Hikvision, MAX hub & DM Interactive)
 QNAP Storage configuration and maintained like maintained User activity, back of data (Snapshot,
remote replication data, cloud backup, remote backup, and RAID)
 Hands-on manager and technical lead for all IT-related projects, meeting strategic business
requirements and were completed on time and within budget constraints.
 Projects Handled:
 I have provided support Software and hardware of IT Part to SMART group water management
project in Dubai Municipality (Maintain Webserver Folder and M2M sim)
 I have provided support of IT devices installation to DM Survey Vessel Re-Mobilization project on
Dubai Municipality.
 Domain servers and Workgroup Server Administration and Maintenance (Windows server 2008 R2
and 2012,2016 ,2019.2022).
 Successfully completed new office setup: Coordinated with management for made users Workstation
setup, made cabling architecture for network cabling and CCTV and according installed.as per user
count provided firewall and switch.
 High model desktop assembled for Surveyor and drafting team and installed support for Autocade,
MicroStation, BIM revert all related drafting application.
 Used Hyper V for create multiple VM systems of ERP test server.
 Face Recognition Attendance System using Microsoft Azure
 Creating Labs, Virtual Machines along with separate Resource Groups

Global Village, Dubai – IT Support Engineer -(October 2020 – May 2021)

RESPONSIBILITIES:

 Delivering IT support services to all business operations such as Park Operation, Retail, F&B
 business, and end users.
 Always ensuring all Point-of-Sales, ticketing, kiosk, and turnstile are connected to the company's
network and sales system.
 Diagnose, troubleshoot, and provide end-to-end management of infrastructure disruptions and plan.
 Infrastructure upgrade activities. Provide timely status updates to relevant parties.
 Create and maintain documentation related to server/network configuration, policies, procedures, and
service records (i.e., problems, resolutions, configuration and procedures)
 Troubleshooting of complex LAN/WAN infrastructure incidents.
 Maintaining the entire system/network infrastructure comprising switches, routers, firewalls, and
cabling.
 Conducting the training session for knowledge transfer within the company and attending Tech
Summits to adapt new technologies.
 Installation Guru application and managing the backend.
 POS Machine installation and VGS Retail Application troubleshooting.
 Maintenance Cisco-C2960 switch connectivity with IT devices and VLAN troubleshooting.
 Wisent SSM CCTV management software: Configuration and maintenance.
 Web Help Desk – solar winds ticketing system used to record, open, close tickets and follow up with
user issue.
 Familiarity with applying OS patches, firmware, and upgrades, including administrative tools,
utilities and configuring and/or adding new services, hardware upgrades, resource optimization and
performance tuning.

SMEG DISTRIBUTION DMCC,Dubai - IT Infrastructure Engineer – (June 2018 - July 2020)

RESPONSIBILITIES:

 Managing a tech support team that maintained a major operation with 500+ system using Windows
7, 8 & 10 delivered complete end user support, including running ticket, handling service issues and
ensure customer satisfaction.
 Citrix VD installation on User side and configuring on server side.
 Responsible to coordinate with vendor for new office setups
 Floor capacity planning, design, and network implementation i.e., deployment, configuration,
installation, and cabling.
 I have relevant experience in monitoring and reviewing performance of network and ability to
perform capacity planning.
 Responsible for maintaining mailbox quota, database, email flow monitoring, email/mailbox
restoration, monitoring mailbox size and various G-suit for business task through GUI.
 A strong understanding of monitoring and management tools, ITSM service desk tool, Security
tool, Backup tool etc. which help to maintain 99.999% availability.
 Set up new users’ accounts and assist with their technical on boarding.
 Maintain product knowledge and ensure business value from the vendor relationships
 Knowledge in several types of printers - inkjet, laser, dot matrix sharp and all in printer
 Support Sage ERP and OCS, and other systems that has been using by the organization.
 IT Support on the company back office. First line of support for troubleshooting desktops, laptops
and printers.
 Troubleshooting High latency, link fluctuation, packet drops related issues and maintaining Network
Stability
 Sophos firewall configuring and maintenance for Global location and implement web policy and
filter for infrastructure security.
 Experience in troubleshooting Microsoft Office 2013/2016/2019and MS Office 365 disruptions and
providing resolutions.
 Windows server 2008R2/2012 R2/2016 deployment and configuration.
 Assist in the development and implementation of IT Projects when required.
 Citrix-Xen App-Management (Creating farm server, managing Citrix Polices, Publishing
application)
 Worked on Chrome cast, click and share and WebEx (Cisco) with projector.
 Configuring 4G Routers/Access Points (assigning MAC Filters, Configuring Secure Wi-Fi, and
Configuring as WAN).
 ESSL and ZKTeco Biometric device installation and user's attendance reports generated as HR.
 Involved in network designing, implementation, maintenance & troubleshooting.
 Installation and configuration of Sophos & Unifi Access Points with redundancy generation of heat
maps & AP coverage reports for AP Proposal
 Qurum Business Group, Dubai - Desktop Support Engineer - (April 2016 - June 2017)
&
Accel Front Line Global,Chennai,India,Technical Support Engineer - (October 2013 –March 2016)

RESPONSIBILITIES:

 Provided on-call troubleshooting support for End users side – remote location, L1 Network related
issues after analyzing the logs and coordinating vendors closely to resolve the issue
 IT Support the company back office; first line of support for troubleshooting desktops, laptops, and
Printer, Scanner, MFP Network Printer and Sharing Printers.
 Working on Microsoft outlook, Internet explorer and internal applications issues.
 Providing Technical Support to QBG Employees with all Software and Hardware related issues
including desktop, laptop, LAN, and remote systems
 Review and remediation software distribution failures and to eliminate the problems that cause those
failure.
 Working on Spice works ticketing tool to support users and handling escalated issues
 Ensuring security and upgrades are applied and kept up to date on desktops and laptops.
 Managing IT Stock and Inventory.
 Installation and configuration join to Domain Clients Machines.
 Documenting and tracking the timeline for all the changes from new image build, image refresh,
monthly patches, GPO changes and ensuring everything up-to-date.
 Provided onsite technical support, troubleshooting and diagnosing software and hardware problems,
for more than 100 users including desktop, laptop, LAN, and remote systems.
 Coordinate with global incident management team Level-1 issues.
 Replacement of hardware faulty devices, SMPS, Motherboards, HDDs and RAM.
 Weekly/monthly reviews and meetings with team members for shift management and Monthly
meetings with business or process stake holders.
 Maintained accurate, complete and up-to-date inventory records of all computers, printers and other
network equipment.
 Installing, Testing, Configuring, maintaining and repairing software, hardware and peripheral
devices which include but not limited to: (Configuring BIOS, Installing and Troubleshooting
Windows OS and Other application software, Troubleshooting Desktop/Laptop Hardware, Repair or
Replacing damaged or faulty Spares (SMPS, FAN, RAM, HDD, Mother Boards, DVD Drives,
Laptop Keyboards etc
EDUCATIONAL BACKGROUND
 Bachelor’s in technology – Computer Science, BS Abdur Rahman University 2009-2013, India.
 IT Service Management: ITIL v3 Foundation certified - ID:5916190
 Cisco Certified Network Associate, CCNA
 Cisco Certified Network Professional, CCNP Enterprise
 Cisco ID: CSCO2784809
 Microsoft Certification ID: Azure fundamental 900 -99480856
Areas of Expertise & Exposure:
 Configuring and installing various network devices and services (e.g., Routers, switches, firewalls,
load balancers,VPN)
 Veem backup
 QNAP storage configuration and policy creating
 Create VM machine in Hyper V and Azure cloud
 Good understanding in TCP/IP networking issues, analysing
 Active Directory, Group Policies in domain environment and system-based policies configuration
and management, Network Area Storage
 Active Directory (AD), Domain Name Server (DNS), Dynamic Host Configuration Protocol
(DHCP) configuration and management, PowerShell Scripting automation for AD related activity
 Working with LAN monitoring tools for end-users
 Network troubleshooting and root cause analysis DHCP, DNS, NAT, VLAN, IP Addressing,
Subnetting.
 Directly supporting internal staff workstations and laptops and manage the upgrade and installation
of new hardware and software
 Excellent knowledge of registries, permissions and drivers
 Citrix VD installation on User side and configuring on server side.
  Install and maintain, Sophos End point, anti-virus, firewall and security.
 Ability to manage multiple tasks in high pressure situations.
 Performs troubleshooting activities, across multiple environments, while performing daily reviews of
overall capacity, utilization and configuration changes to the network.
 Ability to work shifts and weekends - occasional overtime / overnight.
 Traveling to client sites to help with installs, deployment, and troubleshooting.
 Reporting directly to the IT Team Manager and collaborating closely with other IT team members.
 Responding to queries in a timely and accurate manner and resolving queries to the user’s
satisfaction.
 Knowledge on AWS Cloud &VM ware installation in OS.

Personal Details:

Date of Birth: 2nd July 1991

Linguistic Abilities: English, Tamil, Hindi and
Malayalam Marital Status: Married
Nationality: Indian
Passport No: L2306626
Visa status: Employment (Immediate join)

Declaration
I am hereby declaring that the above-mentioned information is true to the best of my knowledge
and belief.

Place: United Arab Emirates.

(Musthaq Ahamed)