RESUME

MANISH PANTHARI

PHONE (M): +918750778580

Address: A-31 Street No- 5, East Vinod Nagar -91.

Near Mayur Vihar PH-II, Super Shine Chwok.

Email: - panthri.manish86@gmail.com

CAREER OBJECTIVE

Seeking a challenging position in a reputed organization which provides opportunities for professional
growth and advancement, where I can utilize my experience and acquired skills toward becoming a
valuable asset to the organization. Communicates clearly, works in team. A learner for life with a positive
attitude, rigorous thinking and boundless curiosity.

WORK EXPERIENCE (Total 6 Year and 10 month)

IBM INDIA private Limited-GTS Complete tenure in IBM (25th Sep 2013 to Till date)(4.7 year).

1. Working with IBM INDIA private Limited-GTS as Senior Operations Professional (Technical
Support) (Band 4) (JDM Tower, plot no B-19 sec-62, Noida-201307 UP India) from 5 th Jan 2016
to till date, before was in the same account on the pay roll of Magna Infotech PVT. LTD. (HR 10-
2-289 Plot number. 79, Shanti Nagar Hyderabad 500028 AP). As a Windows Administrator
(SYSA -Windows NT) from 25th September 2013 to 5th Jan 2016.

 Handling Responsibilities for National Australian Bank (NAB). Providing technical support
to the client across the world 24X7 for resolving Servers related issues within SLA.

Support to all BAU [Business as usual] calls / issues.

Key Skill on which working in IBM Patching spoc, Complains activity, Technical support for user
related issues (OS and VM)

 Working on W2K3, WIN2K8, WIN2K12 server based Server-client architecture.

 Providing solution to the client request and solving issues related to windows as well as
Vmware.
 Key responsible for BAU support and making servers compliant and meet the compliance
checks, providing best compliance rate to the client with respect to the security updates.
 Installing and configuring new software including Microsoft released patches and Hotfix to
make server complaint as per the client requirement.
 Resolved issues related to Group Policies and also created OUs for the servers and created
OU based GPOs for the application servers.
 Maintaining and Updating Anti-virus Servers and Clients.
  Administration of Windows NT, 2000, 2003, 2008 servers with ADS. Managing AD / DHCP /
DNS Services.
 Installation, Configuration and Deployment of new server like Dell PowerEdge (2950,
2850,2800 and 2900), IBM Servers and HP Prolient Servers.
 Deals with the daily monitoring & report generation of Server hardware (CPU, RAM, Disk
utilization) Re-mediate critical issue on priority basis to avoid any outage.
 Providing remote Support for Servers (IBM X series, HP ,DELL servers) situated at different DC
in Australia.
 Respond to False Positive Alerts, and reported alerts by other supporting teams.
 Providing Technical Supports to the User related issue which is reported by customer like
(User related, User profile and Roaming profiles, Application issue/Remote Access
issue/connectivity Issue, Share drive, printer, Windows, access permission).
 Call logging & coordinating with vendors for hardware issues of server and physical
assistance.
 Perform health checks and monitoring of all environment (Production, Development and
Test), health check of Active Directory, PDC server and DFS replication of all the DC servers
and providing the resolution or report to the high level management of technical.
 Using IBM Tivoli® Endpoint Manager for Patch management, URT, reporting,Blackout,
suppression of alerts, software distribution built on Big Fix® technology.
 Troubleshooting of VMs in VMware 5.0 and 5.1, VMotion, Creation deletion of VMs, ESX and
ESXi level support, configuring VMs and maintaining it, Snapshot creation and reverting.
 Configuring and Maintaining IBM BladeCenter H chassis.
 Experience in vMotion, ESXi and vCenter issues.
 Good understanding of HA and DRS environment.
 Deploying OVF from one site to another.
 Performed disk consolidation and removal of locked snapshots from datastore.
 Created Suspended files for analysis of OS related issues.
 Worked on increment of CPU and Memory on Vms.
 Created snapshots for the critical servers during patching and other activities and deleting
them post activity.
 Configured NICs for VMs from OS as well as VMware prospective.
 Configure and deploy virtual machines (VMs).

Patch Management of Win2K, Win2K3, Win2k8,Win2K12

 Responsible for managing windows security patch cycle on all servers using IEM tool and
manually.
 Apply patches and Microsoft updates those are required on the managed computers, for servers
Win2K, Win2K3, Win2k8,Win2K12
 Deployment of Monthly MS Fixes / Patches.
 Alerts suppression for the prod environment with TIP Console tool.
 Responsible for coordination with Application teams and other support teams for issue
resolution if any due to security updates also handling Problem records if any raised and P1
and P2 reported issues.

Change Management
 Perform Change Management as per the process.
  Change Management Reporting
 Responsible for Change Raising to facilitate incident resolution AND patching of windows-
based server.
 Responsible for Implementation of changes and successfully closer with in the time change
window.
 Change Review and Monitoring for approvals and coordinating with different teams.
 Responsible for meetings which is related to scheduled changes.

Other Activities and Task

 Performing the task of compliance related like (SHC, URT, relabeling for servers user
account and ILO's)
 Work on INC's which is raised for compliance Deviation.
 Performing the DR activities for NAB account, responsible for reviewing Disaster Recovery
Plans from windows level and perform Disaster recovery over the DR site.
 Got Selected for Smarter Blue Program 2017 “Windows Certification” IBM internal–
Windows “W12k” AND Vmware Training.

Vertex Customer Solution India Private Limited Complete tenure in Vertex (1st May 2012 to 23rd Sep
2013) (1 year and 5 months)

2. Worked with Vertex Customer Solution India Private Limited (A-110, 1st and 3rd Floor, Sector-4
Noida-201301, UP India. PH – 0120-4751380, Manager # +91-9899809078). As a System
Analyst – Information & Technology from 5th July 2013 to 23rd September 2013. Vertex is a
leading in BPO, Customer Management Outsourcing and IT Services, Serving over 1000 clients
worldwide across many sectors and performed task of servers.

 Provide technical support into 24X7 to users for resolving IT related issues within SLA.
 Monitoring and analysis the network for different process. (Vodafone, Reliance, AVIVA, TIL,
NSDL)
 Creating and Deploying OS with package on new PC’s using Symantec ghost image server.
 Provide support for all type of application, software’s and hardware issues.
 Troubleshoots and resolves software, hardware, Windows-based operating system, and
networking problems.
 Creating and maintaining the user Ids in AD, AVAYA site administration, CMS and Harmony.
 Resolve hardware and software problems with Server on local site Data center in Noida,
laptops and desktops.
 Co-ordinate with clients for any IT related issues or escalation, responsible for video and voice
conferencing.
 Maintaining Active Directory Domain Controllers, DHCP, Active Directory Sites and Services.
 Create and Managing User IDs and Groups in WIN2K3 and WIN2K8.
 Daily Operating System alert handling and response.
 Responsible to manage all physical network device in Data Center.
 Maintain software and hardware inventory and tracking systems, monitor inventory, of all
production floor with proper details, stock and store electronic components.
 Responsible for Video conferencing & voice conferencing.
 Configuring E-mail account on Pop & Exchange server with MS office 2003 and 2007.
  Recommends hardware and software upgrades according to growth statistics and disk space
forecasts.

3. Worked with Vertex on the pay roll of Agrini Consulting Services Private Limited (A-110, 1st
and 3rd Floor, Sector-4 Noida-201310, UP India. PH – +91 124 4354268 ,+91- 9711496994). As a
Desktop Analyst from 1st may 2012 to 1st June 2013. Vertex is a leading in BPO, Customer
Management Outsourcing and IT Services, Serving over 1000 clients worldwide across in many
sectors.

 Provide technical support into 24X7 to users for resolving IT related issues within SLA.
 Monitoring and analysis the network for different process.
 Installation and troubleshooting related to Anti virus update.
 Creating and Deploying OS with package on new PC’s using Symantec ghost image server.
 Provide support for all type of application, software’s and hardware issues.
 Creating and maintaining the user Ids in AD, AVAYA site administration, CMS and Harmony.
 Co-ordinate with clients for any IT related issues or escalation.

4. Worked with Team Technologies ( D-15/10, Rohini Delhi-110085 PH:-9312418220/

9999323285) as a Technical Support Engineer from 1st July 2009 to April 2010 (10 Month) .

 Solving all the Software and Hardware Queries/Problems.

 Preventive Maintenance and AMC follow-ups.
 To maintain all the hardware and the software of all the sites, as to ensure a system up-time of
more than 98%.
 To co-ordinate and support the installation of any New hardware or Up gradation of any
networks or Operating System required by Clients.
 Handling Virus Defense throw MacAfee Anti Virus.

ACADEMIC QUALIFICATIONS

 Intermediate from CBSE Board in 2008, Delhi.

 High school from CBSE Board in 2006, Delhi.

PROFESSIONAL QUALIFICATIONS

 MCA from Indira Gandhi National Open University (IGNOU) in 2016.

 BCA from Indira Gandhi National Open University (IGNOU) in 2013.
 One Year Advance Diploma in Computer Hardware and Essential Network Management with
Computer Application, Hardware, Network, MCSE, CCNA, Linux from “NET TECH”, New
Delhi.

COMPUTER SKILLS

 Knowledge of basics.
 Windows operating system like Win XP, 98, 2000, 2003, 2008.
 A+
 N+
 MCSE.
INDIVIDUAL STRENGTH

 Quick learner.
 Ability to prioritize
 Flexibility, Self confidence and determined.
 Positive attitude and Hard working.
 Patience and Good listener.
 Believe in team work and coordination.

PERSONAL DETAILS

 Father name : Late shri K.D.Panthri

 Date of birth : 24-07-1990
 Marital status : Single
 Nationality : Indian

HOBBIES

 Listening music.
 Surfing internet.

DECLARATION

 I hereby solemnly declare that all the statement made above are true and correct to the best of
my knowledge and belief.

DATE:

PLACE:

(MANISH PANTHARI)