CURRICULUM VITAE

M.Niranjan Kumar Mobile : +91-7013024791

E- mail : niranjankmr2014@gmail.com

Career objective:

To be a To become a successful professional by working with dedication and commitment

in an esteemed organization where I can streamline my knowledge and enthusiasm for the growth and with
all my potential.

Career Summary:

Having around 6 Years of experience on Service desk tool, Desktop Supporting, Server and networking
maintenance administration.

 Ability to manage and prioritize multiple duties simultaneously.

 Work well under pressure, diplomat, tactful meet strict deadlines and fast learner in all levels.
 Good Communication skills.

Educational Qualification:

DIPLOMA (ECE) from Government Institute Of Electronic University Osmania (OU).

Professional Experience
BEAM Telecom Private Ltd.
#1.Year

May 2012-April 2013 BEAM Telecom Private Ltd.

Client BEAM Telecom Private Ltd.

Role System /Network/Desktop Engineer (Field Technician)

Tool Service manager & Service Desk(HPSM Tool)

Operating Systems Windows XP/7/8//10.

Location BanjaraHills, Hyderabad.

I was worked as a Network Support Engineer (Technician) in BEAM

About Project TELECOM PVT.LTD From May 28th 2012 to April 8th 2013, including
Industrial training From G.I.O.E College
 Professional Experience
INDOTEQ OFFICE AUTOMAION SYSTEMS & Private Ltd
#1.Year

Feb 2014 -August

INDOTEQ OFFICE AUTOMAION SYSTEMS & Private Ltd
2015

Client Apollo Hospitals.

Role System /Desktop Engineer (L1 Support)

Tool Service Desk Tool

Operating Systems Windows XP/7/8//10.

Location Hederguda, Hyderabad.

I had one year experience as An IT Engineer in INDOTECQ OFFICE

About Project AUTO MATION SYSTEMS PVT.LTD From Feb 23rd 2014 to March 31st
2015.

Professional Experience
#1.Year

August 2015 - Present T&M Consultancy Private Ltd

Client Reliance Retail Ltd.

Role System /Network/Desktop Engineer (Team Leader)

Whatup Gold (Networking Tool)Service manager & Service Desk(HPSM

Tool Tool)

Operating Systems Windows 2003/2008/2012/XP/7/8//10.

Location BanjaraHills, Hyderabad.

Reliance Retails is one of the Leading Sector in India. Lot of Teams

(Technologies) Involves in this Project. It is combination of economic gains
About Project for farmers, strong value proposition for consumers, an overarching
physical distribution and above all, greater rural prosperity, makes
organized retailing initiative of Reliance indomitable

Responsibilities:

 Coordinating 37 Members of Engineers and L2 Team, Vendors

 Handling L1 issues related to Windows, Network and Security,
 Handling server down issues(dedicated servers and virtual machines) and other P1 tickets
 Receive support calls from clients, log a ticket on behalf of the client and work.
 Preparing MIS reports for enterprise customers
 Generate trend reports from the alerts received and share with System Administration Team
 Receive, verify and respond to alert from monitoring systems and escalate to Next Level System
Administration Team as per SLAs
 Follow escalation charts to timely escalate the issues

2
  Troubleshooting Windows RDP, IIS, Active Directory, FTP, User administration, user password
recovery and other server administration L1 issues.
 Troubleshooting network latency and network unreachable issues and coordinate with network
security team to analyze issues related to opening ports,
 Familiar with backup tools like data assurance.
 Analyzing Different Kind of Tickets and Assignment to Particular Engineers and Teams.
 Troubleshooting Server& ILO Issue through Remote Console.
 Resolving Standard Software, Client Software issue Through Remote Console
 Monitoring and Troubleshooting Network Issues.
 Network based devices i.e., Switches & Routers configuration, etc.
 Administration in Windows Server – 2003,2008,2012
 Rollout Activities.
 Technical Assistance of MDM.
 Providing Local NOC Support.
 Security, Internet connection & sharing.
 Create security and device management policies.
 Recommend the types of data and apps accessed by employee-owned devices

Networking Skills

 Configuring Network devices like CISCO Switches (2600, 2960 C Catalyst Switches), CISCO
Routers (CISCO 800, 901, 1800, 2400 Series) & CISCO Access Points (1130,1400, 1600, 1702i
etc.)
 Structure cabling fundamentals, Basic configuration & and trouble shooting of Switches & Routers
 Configuring ACL’s on Routers.
 Setting & Removing IOS Passwords for various executing levels and also performing the
password recovery.
 Configuring & Troubleshooting Leased Lines, ISDN and Frame Relay on the routers.
 Configuring Routing. (Static, Default and Dynamic)
 Working with Routing protocols like RIPv1, RIPv2, EIGRP, IGRP, and OSPF.
 Working with protocols like CDP, TFTP, etc.
 Creating and Managing and Troubleshooting VLANS in Catalyst Switches.
 Taking IOS backup with TFTP server.(both Downloading and Uploading)
 Creating and Managing and Troubleshooting VLANS in Catalyst Switch
 knowledge of route summarization, VLSM, Sub netting and CIDR
 Access Points, HHT’s, Mobile devices and their Connectivity issue.

Software Skills
 Air watch agent installation , configuration , troubleshooting of any agent issues
 Supporting and troubleshooting air watch enrollment issues
 Hands on experience on air watch MDM console.
 Supporting platform specific issues in agent and ActiveSync configuration for android and ios ,
 Windows mobile devices and tablets.
 Troubleshooting of email issues.
 Handling air watch incident tickets and service requests

3
  Managing devices remotely from air watch admin console by taking actions like wiping, query,
lock etc.
 Monitoring and ensure the air watch services availability.
 Distribute and Monitor applications published using air watch admin console.
 Generating of reports using admin console.
 Security Fundamentals and End Point Security maintenance.
 Cracking & Patching up some required software’s.
 Symantec End Point Protection AV Installations and Uninstallations
 Troubleshooting Portal Issue, Proxy Issues and Etc.
Hardware Skills
 Installation & configuration of Operating Systems Windows XP, Win Vista, Win 2003,
Win7/8/8.1/10,Servers 2003/2008/2012.
 Device drivers & hardware components.
 Configuration of Network Printer, Scanner wireless Printers, Access Points.
 Troubleshooting & maintenance of PCs
 Working on Windows Restoration and Imaging Tools such Ghost11/32

Cisco Certified Network Associate (Routing & Switching)

Professional Experience
#1.Year

September 2018 -
Present

Client College Of Defence Management

Role Server /Network Engineer (Team Leader)

Whatup Gold (Networking Tool)Service manager & Service Desk(HPSM

Tool Tool)

Operating Systems Windows 2003/2008/2012/XP/7/8//10.

Location BanjaraHills, Hyderabad.

Reliance Retails is one of the Leading Sector in India. Lot of Teams

(Technologies) Involves in this Project. It is combination of economic gains
About Project for farmers, strong value proposition for consumers, an overarching
physical distribution and above all, greater rural prosperity, makes
organized retailing initiative of Reliance indomitable

Responsibilities:

 Installation of ESXi Severs, vSphere Client and vCenter Server

 Creating cluster in VMware, Configuring High Availability(HA), DRS and resource pools
 Creation, Management and Configuration Virtual Machines Clone and Templets
 VMWare Virtual Machine Management like Virtual Machine creation and Installing a Guest
Operating
 System in Virtual Machines
 Installing VMware Tools in the Guest Operating System
 Provide support for 50 Servers running on Windows 2012 and 2012R2 operating systems.

4
  Maintaining Windows 2012 and 2012R2 Active Directory, DNS
 Installations of Domain Controllers and additional domain controllers
 User Profile creation and mapping the Dropbox in file server
 Password policy as per HOD IS instructions
 Providing Folder level permissions to the users based upon the project requirement.
 Permission to access file server through RDP and domain
 Group policies implementations on OU level as well as domain level
 Applying Home Folder and Folder Redirection
 Managing Users, Groups and Computer Objects in Active Directory like Creating, Deleting,
Moving,
 Password reset and Account Lockout Issues.
 All the new software’s / Hardware’s / Upgrades / Patches / Service Packs are tested on the test
 environment to ensure that the production is not affected
 Installing operating system updates, patches using WSUS
 Installation and checking antivirus updates in AV Online and Offline Server
 Involving backup and restore using Acronics Backup Tool
 Managing user accounts and reset passwords in cyberoam firewall
 Creating users and groups in zimbra mail server
 Performed Network troubleshooting through TCP/IP connectivity issues.
 Providing File and Folder level permissions to the users based upon the project requirement.
 Decommissioning servers and documenting hardware inventory for asset removals.
 Disk capacity planning using disk quota, monitoring the Disk usage, and maintaining the file
System.
 Coordinate with Server Manager and Vendor SupportNetworking Skills
 Configuring Network devices like CISCO Switches (2600, 2960 C Catalyst Switches), CISCO
Routers (CISCO 800, 901, 1800, 2400 Series) & CISCO Access Points (1130,1400, 1600, 1702i
etc.)
 Structure cabling fundamentals, Basic configuration & and trouble shooting of Switches & Routers
 Configuring ACL’s on Routers.
 Setting & Removing IOS Passwords for various executing levels and also performing the
password recovery.
 Configuring & Troubleshooting Leased Lines, ISDN and Frame Relay on the routers.
 Configuring Routing. (Static, Default and Dynamic)
 Working with Routing protocols like RIPv1, RIPv2, EIGRP, IGRP, and OSPF.
 Working with protocols like CDP, TFTP, etc.
 Creating and Managing and Troubleshooting VLANS in Catalyst Switches.
 Taking IOS backup with TFTP server.(both Downloading and Uploading)
 Creating and Managing and Troubleshooting VLANS in Cisco Catalyst Switchs 2960,3750,6509
 knowledge of route summarization, VLSM, Sub netting and CIDR
 Access Points, HHT’s, Mobile devices and their Connectivity issue.
 Firewall Support Sophos XG330, Cyberoam ir1000 Montioring and Maintancence

Software Skills
 Air watch agent installation , configuration , troubleshooting of any agent issues
 Supporting and troubleshooting air watch enrollment issues

5
  Hands on experience on air watch MDM console.
 Supporting platform specific issues in agent and ActiveSync configuration for android and ios ,
 Windows mobile devices and tablets.
 Troubleshooting of email issues.
 Handling air watch incident tickets and service requests
 Managing devices remotely from air watch admin console by taking actions like wiping, query,
lock etc.
 Monitoring and ensure the air watch services availability.
 Distribute and Monitor applications published using air watch admin console.
 Generating of reports using admin console.
 Security Fundamentals and End Point Security maintenance.
 Cracking & Patching up some required software’s.
 Symantec End Point Protection AV Installations and Uninstallations
 Troubleshooting Portal Issue, Proxy Issues and Etc.
Hardware Skills
 Installation & configuration of Operating Systems Windows XP, Win Vista, Win 2003,
Win7/8/8.1/10,Servers 2003/2008/2012.
 Device drivers & hardware components.
 Configuration of Network Printer, Scanner wireless Printers, Access Points.
 Troubleshooting & maintenance of PCs
 Working on Windows Restoration and Imaging Tools such Ghost11/32

Personal Attributes

High ability to work hard at any shift.

Good analytical thinking.

Positive Attitude
Self-motivated with an ability to learn independently.

Personal Details
Father’s Name : M Venkata Ramana

Date of Birth : 23rd June, 1993

Marital status : Unmarried
Languages known : Telugu, English, Hindi

Hobbies : Playing Cricket, Browsing internet

Date: 29-08-2019, Signature

Location: Hyderabad (M NIRANJAN KUMAR)