80, CSP flat,3rd flr, Phone: (0)9818929952

East of Kalaish, Email:nirmal.guptahcl@

NEW DELHI gmail.com,
110065

Nirmal Kumar

Summary of Total 5 Yrs. In IT Industry, in the Field of Customer Support.

Experience

Presently working as a Customer Support Engineer in CMS Info

Current Job Profile Systems Pvt. Ltd. (from 28March 2011 to till date)
My Client Site:-
 Siemens Ltd,6A,sec 18,Gurgoan

DUTIES AND RESPONSIBILITY

 Maintain and knowledge of OS (XP, Vista, Win-7), Active
Directory, Server2003, 2008, OSpatches.
 Give permissions & rights on User Login ID
 Support Software related issues, configured RAID, OS,
Mail, LiveMeeting, Lync, Microsoft communicator Backup,
Network printer Lan problem.etc.
 Troubleshooting, Installation, Breakfix and Maintenance.
 Domain Antivirus, File Sharing etc.
 Installation, configuration and troubleshooting of
operating systems.
 Installation, configuration and troubleshooting of
applications and process tools.
 Analyzing and troubleshooting of hardware problems
 Configuration and troubleshooting of Fujitsu desktops,
Fujitsu notebooks, Fujitsu Workstation and Fujitsu server.
 Installation, Configuration & troubleshooting, Ms Outlook.
 Taking remote control and teamviewer of the desktops for
desktops to be supported remotely and provide the
resolution.
 Install critical software such as operating systems, office
tools, antivirus and other updates etc.
 I Phone & Smart Phone support & configuration.
 Handling HDD encryption (Bit locker, Safeguard).
Professional
Experience
1. Worked as a Dell Support Engineer in Wipro InfoTech, Delhi
through Progressive Infovision pvt ltd (from 27 July 2009 to 26 March
2011)

 Responsible for attending calls regarding Dell Laptop,

Desktop, Workstation & server.
 After attending the call update in dell if any Hardware part
is required.
 Sending the call Report to co-coordinator after attending
the call.
 Doing proper follow-up with Dell Technical Support till call
 closing.

.
2. HCL Service Point- Narayani Technologies Pvt. Ltd, Jamshedpur
Posted at Jamshedpur as Customer Support Engineer. from
March2009 to July 2009. Job responsibility includes re-structuring the
Technical service &support on HCL line of products(HCL & Toshiba
Laptop),

 Installing Windows and Driver or Configure needed Software.

 Configure and troubleshoot LAN, DATA-CARD, related problem.

 Spare parts consumption, customer satisfaction & enhancing.

Education Academicals Qualification

Examination Board/
Year of Percentage Division
Council passing Of marks

Secondary BSEB, GAYA 2000 62% 1st

BIEC, GAYA
I. SC 2002 67% 1st
Maghadh
B. Sc 2005 61% 1st
Unv.

Technical Qualification
Diploma in the HARDWARE & NETWORKING from CEDTI. Jamshedpur.

MCP Certification from Microsoft

DELL Certified Eng, support Server, Workstation, Laptop & Desktop

Software Known: Server 2003,2008,Linux,DOS Windows /

2000/NT/XP/2003/2007,MS-OFFICE,Outlook.

Training conducted
* Gone through the Training for the L1 Engineer at Dell server,
Through Wipro.

* Gone through the training for CUSTOMER INTERACTION &

HANDLING SKILLS!, through HCL.

Achievements
* Got prize for Best performer for Dell process 2011.

* Got prize for Best engineer for HCL service point.

 * Ability to work well in both, in a team environment as well as
Other Skills individual environment.
* Good work ethics with good communication and interpersonal
skill.

Languages Known English, Hindi

Father’s Name Ram jee Prasad

Sex/Marital Status Male/Single

Date of Birth 11.11.1985

PLACE: Date:
[Nirmal Kumar]
New Delhi