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Summary:
Working as System Engineer at One Network Consulting Pvt Ltd
Having more than 3 year of experience. Completed Bachelor of Engineering
(Electronics) from Mumbai University and perusing Diploma in cloud computing.
Having good knowledge of Cloud computing – Azure, AWS, Antivirus application,
Window & Linus OS troubleshoot.
Carrier Objectives:
Experienced IT professional with knowledge of Cloud Computing and Administration looking to grow in
an organization where existing knowledge of cloud infrastructure can be built upon and put into
practice.
Key Skills
Cloud – Azure, AWS |Active directory & services| Basic network & security understanding |Asset
Management |Change and Incident Management | System capacity management| Understanding of
Microsoft, Linux OS| Hands-on of VM & IoT platform
Professional Career
Organization: One Network Consulting Pvt. Ltd July 2022 – Till date
Designation: System Engineer
Key Responsibilities:
Key Responsibilities:
Responsible for diagnosing and resolving incidents and requests from users in
Working on workstation's, laptop has to solve software and hardware faults.
Solving issues of users though remotely raised via Ticketing tool and Phone.
Exposure to hosted virtual desktops.
Looking out for upgradation of workstation and laptop’s
Building of OS in workstation and laptop's.
Provide first and second level support for network and application issue and escalate complex
issues to concern team.
Key Responsibilities:
Dealing with incoming faults in a professional, courteous manner over the phone.
Correctly logging incidents and faults, categorizing and prioritizing them in line with team
procedures.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Ensuring all faults are progressed and cleared within SLA-escalating to other internal and
external teams as appropriate.
Conducting full and thorough diagnostics with end users to enable first point of contact fault
resolution.
Key Responsibilities:
Worked as System Admin at HBNI for solving the issues of OS, PC and network.
Addressing users issues regarding hardware/software and network.
Troubleshoot PC related issues by phone at deskside or using remote tools.
Installation of Operating systems Win XP,Win 7,Win 10,Linux.
Providing network administration and support.
Configuration and troubleshooting of outlook.
Teamed with experienced engineers for supportability.
Educational Qualification:
Hobbies:
• Reading
• Travelling
• Playing Indoor and Outdoor games