Anjum Latheef

IT MANAGER/Telecom Product Service Manager

(IT System,Network Support,Laptops,Desktop Support,Blackberry,Samsung,Nokia,Iphone service)
Thorough Electronics Knowledge Repairs & Service
Address:
No.34/1,3rd cross krishnama Garden, Benson town post
560046
Bangalore, India
Email Address: anjumlatheef100@hotmail.com
Evening Phone Number: +918023535693
Mobile Phone Number: +919448332382/9845186383
Website Address: http://www.kssinfotech.com

Career IT Manager & Product Management Professional, expert at identifying the

Objective: intersection of a good user experience and real-world applications of
technology, resulting in products and services appealing and saleable to the
mass market.

 Leadership – Relates equally well to technical and non-technical groups,

providing bridges among all parties involved in the product life-cycle. Able to
hold the vision for the application of technology, translating ideas into clear,
actionable business requirements and recommendations (e.g., technical
specifications).

 Management – Experience supervising product managers, community

volunteers and managing cross-functional teams. Proven ability to build
consensus among internal and external stakeholders; ability to work on multiple
tasks simultaneously while successfully meeting established goals and
deadlines.

 Experience – Over 13 years Working IT & Telecom Service Manager for

IT Products & Telecom Products -smart Phones (Dell Desktops,Servers,Laptops
HP,Sony,Lenovo,Compaq)
(GSM,CDMA Smart Phones,Samsung,Nokia
Lumia,Iphones,Blackberry,Lg,Motorola,Sony Ericsson, 2G, 3G,4G Phones)
Service & Support management, Worked with Bharat Electronics,Zephyr
Computers,Al-Ehda KSA,Abdullah AL-Taweel Groups KSA,KSSINFOTECH
Bangalore India key contributions to product strategy with Bachelor’s degree
in Computer Applications.

KeySkill & Knowledge :

IT : A+,Repair,N+ & Service Technology

Desktops,Laptops(Chiplevel),Networks,Routers,Servers,Backup,Network
Security Systems,Firewalls,MCSE,MCP,Cisco,SLA,ITIL Managements.
 TELECOM:Mobilephone Wireless Repair & Services Technology,
Symbion,Windows,Android & Mobile phone Hardware Architecture services,
Applications 2G,3G,4G product Specifications with Technical Features,

SoftSkills : WINDOWS7,8,10,VISTA,WINDOWS SERVERS

2003,2008,NETWORK SECURITY APPLICATIONS,ACTIVE DIRECTORY,

Target Industry: Customer Service; Education, Training, and Library; Information Technology;
Installation, Maintenance, and Repair; Technical/Maintenance; Management;
Business Support, Hospital Industry, Hotel Industry ,Telecom (Mobilephone)etc.
Employment Employee
Type:
Employment Full time
Status:
Professional Experience (14Years)
March 2003 - Present: IT TELECOM MANAGER & PRODUCT SERVICE MANAGER
KSSINFOTECH
NO.3RD FLOOR RT PLAZA, RT NAGAR, Bangalore, India

Company Industry: Information Technology & Telecom Solutions

Provider
Job Role: Management

Key issues of Handled as IT/Telecom Service (Mobilephone Product) &

Training Manager
IT and business strategic planning & enterprise solutions.
Manages and maintains Microsoft Windows applications and systems
including but not limited to Windows 7/8/10.1 Server 2008/12.
Implementing continual improvement
Developing IT/ Telecom partnerships and Business relationships
Outsourcing, insourcing and smart sourcing
Managing constant business and IT/Telecom change
Windows2003 Server Active Directory Services (ADS).
Performing Booting/ Shutdown of servers, Managing Computer accounts

Training students for Laptops & Mobile phone Technology in cmmlevel

4,5 Service of Mobilephones
Service Manager for Laptops & Mobile phones GSM,CDMA 2G,3G,4G
Iphones,Nokia,Samsung,LG,Motorola,Htc,blackberry,Sony,Dell,Hp
others with observation
Responsible for Service and Repairs of Laptops, Desktop Motherboards
& Mobile phones upto Cmm level4,level5
Scheduling for practicals of Laptops & Mobile phone Hardware,
Software Flashing,Unlocking,Screen replacement,Audio,WiFi,Network
Technology
Overall Manager Follow an ongoing programme of preventative
maintenance for all IT/Telecom equipments.
New Technology Telecom Product Testing,Applications & Training
• Performs all Repairs, Rework and testing. • BGA / Component Level debug
 (Hard Core) and repairs. • Responsible of finding fault, Repair, Service,
Assembling and Disassembling. • Hands on Experience in repairing of L3
and L4 of Mobile Phone and PCB Rework as per IPC Standard. • Mobile
disassembles / Reassemble - L2 Repairs. • High output & high Yield on Daily
Basis. • Eager Learner, Multi - tasking and team player. • Complete repairs to
the required standard and return within the designated period.
customer service engineer
Zephyr Computers Pvt.Ltd
Residencey Road Bangalore, Bangalore, India

Company Industry: Computer/Hardware

Job Role: Support Services

Installation Of New Software & New Hardware, Upgrading PCs Trouble

Shooting In Software And Hardware, Installation And Configuration Of
Small Networks With Novell/NT Platform,
Providing Support On Network Operation System, Standalone Servers,
Client Machines.
Assembling Of new Computer systems. and inhouse maintenance of
computers connected in Windows NT net work Installation &
Maintenance of Compaq and other Intel based PCs.
Used different types of hubs from 8 to 24 ports and also implemented
cascading when required.Installations of Internal and external
peripherals, i.e. CD ROM Drives and drivers of fax modems, sound
blasters, video blasters, scanners, printers etc.

Education
March 2006: Madurai Kamraj University, Madras, India
Bachelor's degree/higher diploma, Bachelor of Computer Applications

Personal Information
Age 44 yrs
Gender: Male
Nationality: India
Residence Location: India
Marital Status: Married
Driving License: India
Career Level: Management/Service Manager
Notice Period 1 month or less
Years of
Language Skill Level Last Used
Experience
English Expert More than 10 years 1 month or less
Hindi Expert More than 10 years 1 month or less
Urdu Expert More than 10 years 1 month or less
Arabic Intermediate More than 5 years More than 1 year