Technical Analyst 5 Years

To work in a challenging environment where my knowledge and Interpersonal skills

Vaibhav have equal opportunity to

Divekar Develop and effectively contribute towards the goals of the organization.

System Admin Work History

Contact Technical Analyst

2022-05 - CMS IT SERVICES, Pune, Maharashtra
Address Current (Projects Handled: Sterlite Technologies Limited)

Pune, Maharashtra, 411014 PCvisor tools handle (Cloud Basis)

 Remote Management
Phone
 Windows Patch Management
9657550913
 Pcvisor related all data and report handle and create
E-mail
 Proactive Monitoring ,Alert and Email notification System Performance
vaibhavdivekar949gmail.com Monitoring, Services, Application Process Monitoring, ping monitoring

LinkedIn  Automation task

https://www.linkedin.com/in/v Automation from scripts

aibhav-divekar-876277143
 Remote software installation and uninstallation, Windows based
security script run,

Software check script run.

 Windows Based Security

Ex.USB Blocking, USB access enabled disabled, USB read write

protected, Bluetooth access blocking, CD drive blocking, Application
Restriction, software blocking, etc.

 Technical Analyst
 Ticketing tools handling
 Assign the laptop to new employee on priority basis
 Solve user issue by remote support

 Handling client multiple vendor coordination

 Identify solution to software and hardware issue diagnostics

troubleshoot technical issue

 Solving technical issue phone call, chat and email

 Handling escalation, queries, handle service desk calls prepare

reports raise ticket, SLA matrix handle & solve them

 Maintain project communication with stakeholder of the client

 Troubleshooting of desktop, server, workstation and laptop

 Knowledge of all remote support tools

 Handle meeting related device, projector, video meeting

 Manage multiple open cases and close on Priority basis

 All asset data report handling

 Handle MacBook related issue

 Technical Analyst
2022-10- Progressive InfoTech Pvt Ltd, Pune, Maharashtra
2022-05 (Projects Handled: Suzlon Energy Ltd)

 Assign the laptop to new employee

 Assign the data card to user
 Outlook configuration and troubleshooting
 OS and Hardware Installation of Desktops & laptop
 Desktop & Printer Trouble shooting.
 Installation of Patches and Packages
 Installation of Outlook ,Lync installation
 Solve issues of User by Remote Desktop
 Suzlon Client software installation
 Win 10 Migration
 VPN migration and issue resolved
 Reset User Password from AD tool
 Ticketing tools handling
 Install software on client resolved network connectivity issue

Remote Support Engineer

2018-08 -
Aura Software Pvt Ltd, Pune, Maharashtra
2021- 04
 Desktop & Printer Trouble shooting.
 Installation Windows 7,8,10 and other basic Software Installation
 Installation of Patches And Packages
 Printer Configuration
 All PC & laptop Maintenance And Troubleshooting of Hardware And
Operating System
 Creating & managing user’s profile
 All Windows Relative Software and Drivers Installation
 Maintenance of local Area Network
 Solve issues of user by Remote Desktop.

Software Support and troubleshooting

 Autodesk
 Adobe Trimble : Sketch Up
 Chaos G group V Ray
 ZWCAD
 G Star CAD

Education
2013-08- Bachelor of Arts
2016-06
SPPU – Pune

2010-07-
Diploma in 1 year’s
2013-07 Kohinoor Technical Institute - Pune

2017
Maharashtra State Board of Vocational
Education Examination - Mumbai