BHIM BAHADUR

Mobile: +91-9818866385. E-Mail: bhimmagar2007@rediffmail.com

Desktop Engineer – DESKTOP SUPPORT AND ADMINISTRATION

CAREER SYNOPSIS

 Worked with Microland on a payroll of TeamLease Services Pvt Ltd as a Desktop Support Engineer (Client Side EXL Pvt.
Ltd). Since April 2010 to Dec 2011

 Worked with Wipro InfoTech on a payroll of Vayam Info solutions Pvt ltd , as a Desktop Support Engineer (Client Side EXL
Pvt. Ltd). Since January 2012 to 1st March 2016

 Acquired technical expertise in the area of desktop and networking services.

 Proven track record of working in coordination with major clienteles across the globe.
 Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions,
troubleshooting for complex information systems management.
 Comprehensive knowledge and experience in Networking Technologies like IE, Software and Hardware Issues.
 An effective communicator with exceptional relationship management skills with the ability to relate to people at any level
of business and management and significant experience working with steering committees and other project managers.

EMPLOYMENT DETAILS

Since January’ 2012 Wipro InfoTech Desktop Support Engineer

Key Projects Executed

CLIENT: EXL SERVICES PVT. LTD Role:

 Providing support to EXL Corporate users (VPs Level 1 & 2, AVPs, Managers,
AM)
 Installing, configuring and troubleshooting of Windows OS including Win-
dows XP/7, 2003/2008 Server.
 Installation, Maintenance and Troubleshooting of Hardware and Software.
 Deployment of Operating System via Windows Deployment Service (WDS).
 Installation and Configuration of Software’s.
 Configuration of GOOD on Android phones.
 Troubleshooting of Client & Local applications.
 Able to create Admin ID’s and providing necessary access to Laptop Users.
 Managing and Maintaining antivirus related issues.
 Able to take the Data Backup of Laptop/Desktop users.
 Knowledge of Network Printers installation and Configuration.
 Configuration/Troubleshooting of MS Outlook, PST and OST.
 Knowledge of Maintaining and Managing Active Directory Objects: Users &
Computers Accounts, Groups.
 Configuration of DA (Direct Access).
 Installation & configuration of Microsoft Outlook, Microsoft Lync 2007/2010
and backup.
 Installation of Citrix software in clients machines.
 Installation of AVAMAR in Laptop for Data Backup in Server
  Responsible for Updating Of AV , WSUS patch
 Troubleshooting McAfee Endpoint Encryption.
 Worked with incident logging tools (Remedy 7.0)
 Responsible for Video Conferencing & streaming of Seminar between two
campuses.
 Responsible for configuration & management of Aviva- IPLC Phones

 Outlook configuration and management.

 O/S configuration and management. ( Win XP/ Win Vista/ Win 7)

 Troubleshooting of Internet / Local Applications registered with EXL.

 Troubleshooting of Hardware based issues and OS Based to support Windows

environment.

 Troubleshooting of Server / Network based issues with the help of concerned

team.

 Knowledge about Windows Server 2008 and 2012: Installation,

Configuration, Administrating & Troubleshooting of Windows Server
2003/2008/2012, MS Active Directory,

 Administration User Account/Password Reset/Computer Accounts Manage-

ment

 Manage DNS, DHCP, File Server, And Print Server& AD.

April ’ 10 – Dec’ 11 Microland Limited Desktop Support EngineerL1

 Worked on Win-XP, Vista and Windows 7 Operating System

 Maintenance of PCs and Troubleshooting in optimization of IE, slow performance, backup and restore.
 Worked on Support Doc Tool (RIM) for troubleshooting users systems.
 Troubleshooting of MS outlook 2003 & 2007, live mail.
 Maintain LAN on Windows 2000, XP, and Vista.
 Troubleshooting, installation, configuration and managing Printer Server & Installing Network printers.
 Responsible for support and maintenance of the IT Infrastructure.

STRENGTH AND KEY ROLL

 Worked as SPOC and Managing Team (10-12 Engineers), Managing Roster and Assigning Shift / Responsible for Esca -
lated / Major / Critical Issues.
 Providing Support to End Users ( more than 800 users including VP Level I – II and AVP’s)
 Received Appreciation from Client End as “Employee of the Month”
 Quick Learner – Good Team Builder with Good Sense of Responsibility

PERSONAL QUALITIES

 Self-motivated and highly professional with ability to lead and take ownership and responsibility
 Ability to multi-task, work under pressure and tight deadlines
 Fast learner, energetic and enthusiastic
  Positive ‘can-do’ attitude
 Team player

ACADEMIC QUALIFICATION

B.A (Pass) Delhi University ( SOL – South Delhi) 2009

12th (CBSE) New Delhi 2005
10th (CBSE) New Delhi
2003

PROFESSIONAL QUALIFICATION

 Diploma in Hardware and Networking Engineering from JETKING, South Ext–New Delhi
 N+ Level Certification in networking from IANT Delhi.
 MCITP training Certification from IANT Delhi.

PERSONAL DETAILS

Present Address : 207/ First Floor Parkash Mohalla, East of Kailash, New Delhi - 110064
Date of Birth : 18th March 1984
Gender : Male
Fathers Name : Late. Jit Bahaudr
Marital Status : Married
Salary Expected : Negotiable

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Place : New Delhi, India BHIM BAHADUR