Suman Jha

Sr no 50/2A, Wadheshwar NagarWadgaonsheri, Pune 411014, India (+91) 9850825161 sumankj@gmail.com

10 + years of Experience
BE & MBA
Career Role: Technical Management | People Management | Project Management
Objective _____________________________________________________________________
To achieve the Technical/People Manager position allowing for parlay of demonstrated organization, customer service,
communication, and network management skills for successful employment in an esteemed organization.
Technical Skills Summary _______________________________________________________
 BCM  BCP  LDRPS
 Backup and Restore  VMWare  Storage configurations
 Global Technical Support  Symantec NetBackup  Symantec Backup Exec
 SQL 2000, 2005, 2008  Disaster Recovery  Crystal Reports XI R2
 Exchange 2003, 2008, 2010  Linux  Consulting Services

Professional Summary ___________________________________________________________

An accomplished IT professional with a proven track record for leading IT services engagements for strategic accounts.
More than a decade of diverse experience in IT Industry in various capacities in Delivery, Infrastructure, Consulting, Managed
Services, Support and Program Management in the area of IT / ITES for large and complex engagements for Fortune 500
customers.

Currently leading a team of seasoned Technical Specialists with focus to assist customers to reduce their effort to run
enterprise security products. Instrumental in building and maintaining Key Strategic Accounts right from understanding
customer requirement, getting the right resource available, transition through structured process and methodology and
running end-to-end steady operation.

Passionate to find opportunities to learn through interactions and Building strong Customer Relationships across the globe by
delivering reliable and measurable solutions.

Area of Expertise _______________________________________________________________

• Cross-functional Leadership with Focus on Organizational Development

• Ability to influence Internal and External Business Owners
• Accomplish large customer engagements through technical and strategic insights
• Convey complex technical requirements and exceed customer expectations
• Sound knowledge and experience in Information Management, Disaster Recovery, Backup & Recovery, Business
Continuity Planning, SunGard Continuity Management Solution, Data Security, Virtualization, Storage, Log
analysis, and software based security.
• Capable of Project Planning, Budgeting and Resource Management, Product Management and Implementations
• Strategic manager with strong interpersonal, communication, problem solving and decision making skills
• Capability to establish and maintain strong alliances; lead and motivate teams; drive projects to successful
completion
• Ability to multi-task, priorities, and manage time effectively
• Handling high level customer escalations and working with different internal and external teams to resolve the
issue in hand
• Guiding team members with career roadmaps and self-development
Professional Experience _________________________________________________________
SYMANTEC SOFTWARE AS SR BACKUP OPERATIONS SPECIALIST
(2ND DEC 2013 TO PRESENT)
 Leading a team of Technical Specialists to provice Business Critical Support to key accounts under the Managed
Backup Services premium support.
 Expanding the scope of work and deliver quality results on new projects as required
 Maintain a high customer satisfaction rate, drive operational efficiency and improvements
 Providing L3/L4 support for VERITAS NetBackup & Appliance.
 Handling technical escalations within the team in India and the US.
 Working on issues related to VMware, Windows, UNIX, Exchange, SQL & Storage.
 Involved in recruitments and technical interviews.
 Responsible to handle weekly delivery calls with onsite engineers at US
 Create technical and process related documents for offshore and onsite engineers
 Participate in setting up new processes within the project teams
 Lead and participate in daily Operations call attended by onsite Management team, SA, SLM and senior engineers
 Arrange and give trainings on technologies as per the need be for the team and cross functional teams
 Interacting with the clients for technical discussions.
 Conducting Technical interviews in NetBackup/Windows/Unix domain for team and in-house projects

COGNIZANT AS ASSOCIATE MANAGER- OPERATIONS

(20TH MAR 2013 TO 29TH NOV 2013)

 Managing Backup Infra Operations Team of one of the leading bank projects.
 Delegating tasks to the team members for balanced resource utilization.
 Regular meetings to enhance team competency and diversity for better results.
 Regular operational process reviews to achieve the business goals.
 Handle escalated issues related to backup & restore, media management, patch management, process management,
storage management and filesystem management in IT Infrastructure Services division on VERITAS NetBackup.

SUNGARD AS PRODUCT ENGINEER - BCM

(6TH JAN 2011 TO 18TH MAR 2013)

 Handling technical queries related to Continuity Management Solutions software for doing disaster recovery
planning, data security, Business Continuity Management (BCM) and Business Continuity Planning (BCP).
 Handling technical queries related to LDRPS software for doing disaster recovery planning.
 Handling technical queries related to BIA software for doing survey analysis of critical business assets.
 Handling technical queries related to Risk Assessment software for doing risk assessment to avoid disaster.
 Handling technical queries related to Incident Managersoftware for logging incidents in the event of disaster.
 Handling technical queries related to NotiFind software for notifying employees in the event of disaster.
 Creating and modifying custom reports in Crystal Reports XI R2.
 Consulting customers to make the disaster avoidance plan and document the procedures in the form of reports.
 Identifying Bugs and Enhancement needs of the Product and logging incidents.
 Creating Business Continuity Policies in the form of Report Documents and help implement the Policies.

SYMANTEC SOFTWARE AS TECHNICAL SUPPORT ANALYST

(20TH JULY 2009 TO 4TH JAN 2011)

 Handling technical queries related to Backup Exec for Windows Server software for doing backups and restore.
 Handling technical queries related to Backup Exec System Recovery software for doing backups and restore.
 Assisting customers with Disaster Recovery and Recovery Of data to The Point of failure.
 Taking ownership of the customer issues and making data readily available which affects their Production
Environment.
 Knowledge of implementing and troubleshooting geographically dispersed backup and recovery topologies using
Backup Exec Central Admin Server.
 Point in time recovery of the System and Data with minimum downtime.
  Performing disaster recovery of Windows 2000, 2003, 2008 and 2008 R2 servers.
 Troubleshooting various EMC and NetApp Storage Devices configured using Backup Exec and NDMP for LAN-
Free backups and recovery.
 Worked on Exchange 2000, 2003, 2007 and 2010.
 SQL 2000, 2005, 2008 backups and restores.
 Knowledge of troubleshooting various stand-alone tape drives and robotic libraries manufactured by Dell, HP and
IBM interfaced via SCSI and Fiber Optics.
 Enterprise Vault, Archiving option for files and mails.
 IBM Lotus domino mail backups and restore.

ACCEL FRONTLINELIMITED AS ASSOCIATE ENGINEER- CUSTOMER SERVICES

(14THJUNE 2004 TO 12TH AUG 2005)

 Perform configuration and upgrades of servers and workstations.

 Repairs of machines from PC- XT to Pentium IV.
 Installation of Workgroup & Domain.
 WAN Troubleshooting - lease line & ISDN line.
 All types of Network cable works
 Maintaining Dell Power Edge 2600 server with Windows 2000 Server.
o Servers at two different sites.
 Maintaining Two Linux Mail Servers
o Daily backup of all the mails of all users.
o Policies for assigning rights of different users.
 Maintaining 90 user mailbox.
 10 Mobile users accessing mail at remote places.
 Daily backup schedule of server.
 Symantec Antivirus server with auto update on nodes.
 Preventive Maintenance of PC & Network.

Education _____________________________________________________________________

SYMBIOSIS INSTITUTE OF MANAGEMENT STUDIES – Range Hills, Pune, India

Masters of Business Administration, Dec 2016 Currently Pursuing
(General Management)
COLLEGE OF ENGINEERING, – Malegaon[Bk],Baramati, Pune, India
Bachelor of Engineering, May 2009 Percentage: 66%
(Electronics and Telecommunication degree – FIRST CLASS)

NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY – Pune, India

Certificate in Information Technology, March 2007 Percentage: 76%
(Six month course from NIIT– FIRST CLASS with DISTINCTION)

CUSROW WADIA INTITUTE OF TECHNOLOGY – Pune, India

Diploma, May 2004 Percentage: 68.57%
(Electronics and Radio engineering diploma– FIRST CLASS with DISTINCTION)

KENDRIYA VIDYALAYA SOUTHERN COMMAND, – Pune, India

HSC, May 2002 Percentage: 57.80%
(Science with Information Technology –SECOND CLASS)
KENDRIYA VIDYALAYA SOUTHERN COMMAND, – Pune, India
SSC, May 2000 Percentage: 61%
(FIRST CLASS)
Certifications and Trainings _____________________________________________________
 Symantec Certified Specialist for NetBackup 7.6.1 and NetBackup Appliances 2.6.1.
 Symantec Technical Specialist for NetBackup 7.6.1 and NetBackup Appliances 2.6.1.
 Symantec Certified Specialist for NetBackup 7.5 for Unix Administrator.
 Symantec Technical Specialist for NetBackup 7.5 for Unix.
 VMWare Certified Professional in Data Center Virtualization (VCP).
 Symantec Technical Specialist for Backup Exec System Recovery 8.5.
 Symantec Technical Specialist for Backup Exec 2010.
 HDI certified Support Center Analyst (from USA).
 ITIL v3 Foundation Certified.
 LDRPS Certified Software Engineer.
 BCP certified on LDRPS, BIA, Crystal Reports, PLANet (on site certification in USA).
 Microsoft Certified Professional.
 Crystal Reports R2 Certified.

Personal Details ________________________________________________________________

Date of Birth: 17th April 1984
Nationality: Indian
Languages known: English, Hindi, Marathi, French
Marital Status: Married
Hobbies: Hiking, reading books, listening to music, travelling and
swimming.