SHAHID WAHAB NAWAB

Mobile: +91- 9945200137 / 8762007208

E-Mail: shahidwahab@gmail.com, shahidnawab@rediffmail.com

SENIOR IT PROFESSIONAL, LOOKING FOR CHALLENGING ASSIGNMENTS IN:

~IT INFRASTRUCTURE ~ OPERATIONAL & QUALITY EXCELLENCE
~ GLOBAL PROJECT MANAGEMENT ~ END USER COMPUTING

Result-oriented IT Professional wizard with over 15+ years of comprehensive IT experience in spearheading
End-User Computing, IT Infrastructure, Project Management, Operational Excellence and Service Delivery;
demonstrated excellence in Problem Solving, Risk Management and IT Automation.

Profile Summary

 Provide leadership role in the design and implementation of the EUC related applications and architectures for better
performance and high availability
 Strong understanding of industry standards and best practices for End User Computing and Mobility Solutions and
technologies, keeping current with industry trends and emerging technologies and providing guidance and direction to IT
Leadership team.
 Insightful Project Management experience in activities including project scoping, estimation, planning, risk
management, finalization of technical/ functional specifications, resource administration of product application and
infrastructure
 Responsible for Systems Management Products, Anti-Virus Management, Software Packaging and PC Image
Building with technical expertise in SCCM, WSUS and Altiris CMS
 Responsible for the life cycle management of PC Hardware and Software’s
 Proven history of handling incident response, diagnostic activities, Root Cause Analysis (RCA), Corrective Action Plans,
and advanced troubleshooting
 Excellent track record of leading global projects focusing on operational excellence & change management, while
improving customer / employee satisfaction & quality and reducing lead times & costs
 Sound knowledge of ITIL Framework and Process Flows with Time bound resolution of issues/problems through
Incident Management tool – ServiceNow.
 Member of Global Operational Excellence team to drive LEAN and Six Sigma methodologies for IT Infrastructure space.
 Six Sigma and LEAN Green Belt Certified
 MCSA and Azure AZ-900 Fundamentals Certified

Career Record

Designation: Team Lead - EUC (27th June 2005 – Till date)

Company: Kennametal Shared Services Pvt Ltd.
About Kennametal: It is a leading metal-cutting and general engineering company head-quartered in
U.S. It was started in 1938 and today spread across 60 countries with more than 10,000 employees. Its
annual sales is $2 Billion.
Job Profile: Leading a team of 8 members for End-User Computing department and provide entire operational
support on SCCM, Asset Management, Software Re-Packaging and Global PC Image building. Manage Project for EUC
and additionally lead projects in other domains as and when required.

End-User Computing:

 Globally manage SCCM infrastructure for 900 Server and 10K PCs.
 Ensuring successful delivery of all operations and initiatives, for the best IT experience to the end-users.
 Interfaces frequently with partners in all areas of the organization to identify needs and ensure products and
services meet their needs.
 Provide technical leadership and guidance to team members and other IT Teams to achieve critical business
goals
 Maintain awareness of industry trends in EUC space for any relevant new technologies and frameworks
 Identify and implement improvements in EUC space by automating and benchmarking industry best practices
to provide a more effective and efficient end-user experience
 Take responsibility of delivering the committed SLAs for Incident Management, Problem Management &
Change Management requests for EUC domain.
 End-to-End Software Deployment which includes requirements gathering, package building, deployment and
reporting.
 Responsible for entire Patch Management operation for PC’s, Servers and Office 365 application which
includes Patch Assessment, Testing, Production Roll-out and Reporting.
  Analyze and reconcile software asset inventories against usage and installed vs procured.
 Manage process to maintain list of approved / unapproved software, including removal of unapproved
software
 Support SW vendor audits and internal audits with relevant asset reports.
 Responsible to build Global PC images for different DELL models which includes requirement gathering, image
testing, internal/external image validation and production roll-out.
 Develop and support routine operational activities with automation initiatives
 Regularly monitor and report the KPI and Dashboard of EUC Services to ensure alignment with SLAs and
minimize deviations.
 Closely track high severity incidents for resolution within the SLA and maintain good quality standards of all
the tickets
 Manage staff scheduling to meet business goals including work assignments/ rotations, employee training,
employee vacations, and shift rotations.
 Coaching and mentoring of team members to optimize performance by documented action plans.
 Conduct quarterly and yearly performance reviews for the team members.

Digital Workspace Initiatives:

 Intune MDM: Build an infrastructure and process to securely manage Corporate and BOYD mobile devices
 MS Teams: Replace Skype for business (SfB) with modern collaboration tool
 MS OneDrive: Enable end-users to move their corporate data into OneDrive for seamless data access from
any device
 BitLocker: Implemented BitLocker on all corporate laptops to protect the data in the event of lost or stolen
 Windows Defender : Replace Symantec End-Point Protection (SEP) with Windows Defender

Operational Excellence:

 Enabling IT Infrastructure teams on LEAN & Six Sigma tools & methodologies to drive continuous
improvements
 Facilitating RCA’s for critical incidents, ensuring corrective actions are closed on time, lessons incorporated
and shared within teams to prevent the recurring issues

Project Management: As a PM, I was responsible for managing and delivering the projects belonging to EUC and
other areas with high quality and on-time delivery. Some of major projects are highlighted below:

 Windows 7/8.1 to Windows 10 migration: The scope for this project was to migrate 10000 PC’s to
Windows 10 O.S. Build 9 language images and tested on different HW model. Performed application
compatibility testing, UAT and production migration
 Office 365 upgrade for 3000 E1 users to E3: After purchasing additional 3000 E3 licenses, the project
scope was to upgrade MS Office 2010 Pro plus to MS Office 365 pro plus which includes Skype for Business
2016
 Network Equipment’s Replacement: This is a yearly activity to replace Out-of-Warranty network devices
which includes Router, Switches and Wireless Equipment’s.
 Global PC Replacement: Yearly activity to replace PC’s which are older than 4 years across the company.
PC’s will be replaced based on the priority in phases throughout the financial year.
 Silver Peak SDWAN Implementation: To replace Cisco Routers with SDWAN Routers across all the
locations to improve network performance and reduce operational cost.
 SCCM Current Branch Implementation: Migration from Symantec Altiris to SCCM current branch.
 Windows Defender Implementation. Migration from Symantec End-Point Protection (SEP) to Window
Defender

Designation: Engineer Helpdesk Management (24th Jan 2005 – 15th Jun 2005)
Company: Wipro Infotech

Job Profile: I was working for Wipro Infotech Clients, Texas Instruments and Broadcom Inc. as Server/Desktop
Support engineer.

 Managing Active Directory Computers and Users accounts

 Providing Security Access for Users
 Performing Weekly Tape backup’s.
 Troubleshooting and Resolving any issues related to Desktop’s, Laptops and Printers
 Installation and Imaging Windows PC’s O.S
 Support for all Company Approved applications

Awards
Awards Won:
 “Pioneer of Quality” – For Employee who uses various Quality Management Tools for improving different
processes (Yearly Award).
 Best Project Awards for various Software Deployment Projects.

Education

 BCA (Bachelor in Computer Application) from KSOU, Mysore in 2009

 Diploma in (Computer Science & Engineering) from Motichand Lengde Bharatesh Polytechnic, Belgaum in 2002

Personal Details

Date of Birth: 2-Aug-1983

Address: No. 34/1 (Ground Floor), 3rd main, 4th cross, Kaveri Nagar, R.T Nagar post, BANGALORE-
560032
Languages Known: English, Hindi, Kannada and Urdu.