Michael C.

Villafranca
#196 Tropical Avenue
BF Homes, Las Pinas City
Philippines
9523512/ (0922-8855461)
mvillafranca_2000@yahoo.com

Technical Manager II with 9 years experience leading phases of diverse IT projects in banking. Leverage Strong
Business and Financial and technical acumen to drive continuous process improvement, increase competitive
advantage, with expertise on handling incidents management and collaborates with multi business and systems
organization for their business requirements. Implements changes for both business and systems requirements.
Agile expert with track record producing hight quality deliverables within timeline.

As an IT Specialist/Developer and Systems Analyst for almost 15 years , i was able to expand my learning,
knowledge and experiences in the field of Banking, Insurance, IT Industries which enables me to provide sys-
tems support both Software and Infrastructure and collaborates with various stakeholder such as Business Ap-
plications Units,Projects Teams, Business Users and vendors.

WORK EXPERIENCE/EMPLOYMENT HISTORY

Technical Manager II BPI July 1, 2016 - Present

BPI Buendia Center
Buendia, Makati

 Provide Weekly Status Report to Vendor and Business Unit

 Coordinates with Business Team to provide updates on Pending Incident
Tickets
 Monitor and Updates Incident / Vendor Tickets and Handle support & Res-
olution on various Application/Hardware Issues on Web Applications such
as UNITAS (Banking Card & Customer Web Application)
 Handling of Weekly meetings and coordinates with various groups with
business unit, Business Application Support Group (API, Webservices and
Project Teams and Vendors)

 Coordinates with Project Teams and Business Units

 Handle and Monitors Request Approvals for various system/applications
changes
 Implements Change Request and Emergency Fixes as needed to address
high priority tickets
 As Manager handling Infra and System upgrades & migrations Servers,
Storage upgrades and Software, OS , Drivers and Certificate upgrades

 Provide Support (Maintenance and Automation) BPI Lotus Notes Workflow

Applications such as CCAPS, EAS, ALS, DTAS, CAMS, NPMS..Etc..

 Migrates Lotus Notes Applications to Microsoft O365

1

Application
Developer/Support
(Assistant Manager)
Notes Application Developer
 Handle Lotus Notes Database Workflow Customizations
 Handle Application and Infrastructure upgrades
 Provide Technical Support to Internal BPI Clients (Branch Users)
 Provide Several Project Consultations to OTP Employees
 Develop External Branches Database for the use of branches (FATCA DB,
COG2 Database, FundTransfer and Remittance Helpdesk Monitoring Data-
base, High-Risk Database, AMLA Remittance Data Extractor (Local, For-
eign) , BPI IT Security Database
 Conduct and facilitates User Acceptance Testing
 Handle Infra/Software Project upgrades such as (Hardware, Servers and
OS Upgrades)
 As Project Manager for upgrade, prepares and handles Budget for Soft-
ware and Infrastructure Upgrades.
 Monitors implementation of upgrades and budget
 Setup DR Environment for CCAPS and Performed Testing with
(IBM Certification)
 Handle Migration projects Lotus Notes to Microsoft O365
 Handle Daily Incidents and coordinates with HO/Branches System users
 Coordinates with System User Representative on all System Upgrades and
Issues
 Handle Web Application DR testing during Corporate Bank Enterprise DR
Exercises (Unitas CARD, AO, Customer Record maintenance)
 Handle other Web Applications Supports (ECRM and Unitas), Handle and
Assist DR component testing for ECRM, Patch Deployment process and
Incident Handling (2020) for ECRM
BPI Information System Group July 1, 2013 – July 2016
BPI Paseo Center
 Provide Support (Maintenance and Automation) BPI Notes Workflow Appli-
cations such as CCAPS, EAS, ALS, DTAS, CAMS, NPMS..Etc..
 Handle Application Support (Programming and Development)
 Provide Technical Support to Internal BPI Clients (Branch Users)
 Provide Several Project Consultations to OTP Employees
 Conduct and facilitates User Acceptance Testing
 Handle Daily Incidents and coordinates with HO/Branches System users
 Coordinates with System User Representative on all System Upgrades and
Issues
IBM Solutions Delivery Inc. April 2012 – May 2013
Eastwood, Quezon City
 Develops and Updates source program of Several IBM Notes
 Applications for Local and International IBM Clients (China, Brazil
United States)
2
  Provides Application Support to IBM Internal Projects.
 Provides Technical Support to Internal IBM Clients.
 Conducts and facilitates User Acceptance Testing.
 Recommends to the Development Team improvement and efficiency of
the present Applications

Sr. Systems Analyst/Lotus MALAYAN INSURANCE COMPANY July 1998 – April 2012
Notes Developer (500 QUINTIN PAREDES ST. BINONDO MANILA)
 Conducts studies of Lotus Notes/Computer/Web-based applications sys
items (new and existing)
 Designs computer-based application systems
 Prepares program specifications, conversion plans for proposed systems
 Documents system project assigned
 Implements approved systems
 Secures User Acceptance of the implemented systems projects
 Orient and train users on the use of the system
 Coordinates with users pertaining to revisions of computer-based systems
 Undertakes revision and re-orientation and training of users on revised
system
 Performs programming jobs as may be necessary
 Provide continuous technical and maintenance support to Computer Systems and
Hardware in Head Office, Branches and Sister Companies
 Provide Training on Lotus Notes Applications to all employees
 Provide Technical Manual and Request for System Development and Upgrade
Forms for Document Support for System Development
 Manages Staff
 Provide Decision Making in System Development Life Cycle
 Monitors Workloads of Staff in the Department.

3
 PROJECTS /ACCOMPLISHMENTS
BPI Information System Group (ISG)

Corporate Credit Approval System - Provide updates based on new requirements from BPI LOD and IOD
CCAPS Users

- Updates Codes, Form Templates and Report files

- Facilitates User Testing (UAT)

- Handle Turnover of new system application changes to production

High Risk Database - Created Lotus Notes Monitoring Database for Branches Service Rules
(BSR Unit)

- Assist and provide advise on Technical Specifications in coordination

with BSR Team for the High Risk Monitoring Database.

- Handle Technical Branch User support. And Facilitate User

Acceptance Testing

- Provided support on turnover to Production Servers

- Coordinates with Branch Users through BSR Support Team in

handling issues and complains (BM & ABM and SSA)

FATCA Database - Created Lotus Notes Monitoring Database for FATCA Compliance
Department

- Handle Technical Branch User support. And Facilitate User

Acceptance Testing

- Provided support on turnover to Production Servers

- Coordinates with Branch Users through FATCA Unit in

handling issues and complains (BM & ABM and SSA)

CCAPS DR Environment - Prepares Statement of Requirements for setup of Data Recovery (DR)
for application Corporate Credit Approval System

- Prepares Budget and CAPEX for CCAPS DR project.

- Presented CAPEX memo for CCAPS DR Project to CAPEX Committee

- Handle and Facilitates CCAPS Component DR testing in coordination

with IBM Support Unit

- Monitors Project Delivery til setup of DR completed in coordination

with IBM (Storage, Project Delivery Team and Business Users)

4
Infrastructure Upgrades
IBM Solutions Delivery
Solution DSW Entitlement Tracker DB
Power Deal Approval Tool DB
HR Progression Tool DB
Malayan Insurance Company
Computerized Purchasing and Inventory
System (2002-2005)
Locator
(Official Business Monitoring System)
(2005)
- Handle Software and Hardware upgrade for various servers to meet
Audit compliance requirements
- Create Change Request and routes for approval for implementation of
various Infra Request upgrades (servers,os and software version)
- Handle Infra testing and validation after implementation has been
completed.
- Monitors In/out of IBM Software and Hardware
- Generates Entitlement to IBM Products (Software and Hardware)
- MAJOR ROLES – Technical Support / Testing
- Online Client Application that handles all Funding Projects of IBM
US Clients.
- MAJOR ROLES – Design, Coding and Implementation and provide
technical support to US Clients
- Generates Progression Document for IBM Employees who is
schedule for promotion
- This Database also is used to track and monitor the progression of
all employees by providing reports and data that may be used for
management reviews and workforce analytics. (On Going)
- MAJOR ROLES - Design, Coding
- Online Client/Server Application that handles monitoring of Inven-
tory of Office Supplies, Printed Forms and Property and Equip-
ment.
- Handles the generation of Purchase Requisition, Request for Quo-
tation and Purchase Order
- Provide Monthly Departmental Expense Report and Inventory for
Office Supplies and Fixed Assets.
- Handles the Delivery and Accountability of Office Supplies, Printed
Forms and Fixed Asset
- Provides Easy Payment Preparation and Provide Auto Download
facility to IBM AS400 System for Check Preparation.
- Created in Visual Foxpro 5
- On Going Migration to Notes 8.5
- MAJOR ROLES – Design, Coding, Training, Implementation,
Provide Users Manual and Continues System Maintenance
- RESPONSIBILITIES – Generate Monthly Reports to be giv-
en to Accounting, Purchasing and Budget Departments.
- Online Locator System
- Monitor Employees Location in every business transaction.
(Client Call, Seminar, Out-of-Country. etc.)
- Created in Lotus Notes 7.0
5
 - MAJOR ROLES –Continues System Maintenance and Sys-
tems Improvement and add new modules if requested.

Property and Management System
(2005-2006)
- Online Client/Server Property Monitoring and Inquiry System that
handles monitoring of Inventory of Newly and old Fixed Assets.
- Process all Repair, Transfer and Disposal of Property and Equip-
ment.
- Provides Updated monthly Transaction History and Departmental
Inventory Report
- Created in Visual Foxpro 5.0
- Ongoing Conversion to Notes Client

- MAJOR ROLES – Design, Coding, Training, Implementation,

Provide Users Manual and Continues System Maintenance

- RESPONSIBILITIES – Generate Monthly Inventory Reports

to be given to Accounting, Purchasing and Budget Depart-
ments.

Personel Information System
(2002-2008)
- Online Client/Server Inquiry System enables the Department
Heads to views Employees, Departments profile
- Design for Human Resource Development. It handles all
type of Information such as 201 Personal Information, Per-
sonal Action Form, Employee Profile and Training History.
- Created in Lotus Notes version 7.0

- MAJOR ROLES –Coding, Training, Implementation, Provide

Users Manual and Continues System Maintenance

- RESPONSIBILITIES – Generate Training Report, Employee

Movements

e-Quality Management System - Online e-Books ISO Quality Management System

(eQMS) (2008) contains procedures, documentation structure and
relevant procedures to assure quality in providing non-life
Insurance products and services.
- Created in Lotus Notes 7.0

- MAJOR ROLES –Coding, Training, Implementation, Contin-

ues System Maintenance

Online Requisition System 3.0 - Client / Server Application enables the Department Users to re-
(2008-2009) quest Supplies and Printed Forms Online.
(Supplies/Forms) - Electronically route to all approving officers
(online approval)
- Created in Lotus Notes version 7.0

- MAJOR ROLES – Conversion, Design, Coding, Training, Im-

plementation, Provide Users Manual and Continues System
Maintenance

- Ongoing Improvements.

6
 - RESPONSIBILITIES – Generate Monthly Expense Reports to
be given to Accounting, Purchasing and Budget Depart-
ments.

Online Property and Equipment Request - Client / Server Application enables the Department Users to re-
System quest Property and Equipment online.
(2011) - Created in Lotus Notes version 7.0

- MAJOR ROLES – Design, Coding, Training, Implementation,

Provide Users Manual and Continues System Maintenance

- RESPONSIBILITIES – Generate Monthly Reports to be giv-

en to Accounting, Purchasing and Budget Departments.

7
 COMPUTER /SOFTWARE APPLICATION KNOWLEDGE

IBM Lotus Products - Lotus Notes 5,6,7,8.5,9 (Advance Formula Language, Lotus
Script,Java Script, Xpages)
- Notes Designer

Web Designing Softwares - Java Script

- HTML, Active Server Page
- Macromedia Dreamweaver MX, Flash and Cold Fusion
- Microsoft Frontpage 2000
- Scripting (Unix)

Database Admnistrator - Lotus Notes Administrator Basics

Graphics Softwares - Adobe Photoshop

- Adobe Imageready

Client /Server Software - Sybase PowerBuilder 5.0, 6.0 and 7.0

- Visual FoxPro
- SQL Server
- Sybase
- Dominio Lotus Servers

Operating Systems - Microsoft Windows Advance Server 2000

- Microsoft Windows XP
- Windows 98
- Windows 7
- Unix, Linux

System Maintenance and Trouble

Shooting - IBM PC compatible
- IBM PC Server
- IBM ThinkPad,PC Troubleshooting
- PC Setup, Modem, Client Servers Computers,HUB,ROUTER
- Network Setup (IP ADDRESS,DNS,VPN)
- Online Technical Assistant / Helpdesk (online support)

8
 SEMINARS/TRAININGS BPI

1. AMLA (MLPP) Yearly

2. CONFLICT OF INTEREST 09/19/13
3. BUSINESS CONTINUITY MANAGEMENT 09/19/13
4. INFORMATION SECURITY AWARENESS PROGRAM 09/19/13
5. RISK MANAGEMENT OVERVIEW 09/20/13
6. PACT 1 10/14/13
7. VALUES ORIENTATION WORKSHOP 07/17/13
8. ITIL 07/05,7-9/13
9. Business Correspondence 06/17-06/18 2014
10. Supervisory Development 1 05/21-05/23 2014
11. Maximo Training Introduction 7/25-07/25 2014
12. BPI Client Xcentricity 6 2015
13. Maximo Training (BPI Buendia Center) 6 2015
14. Secure Product Development 10 2015
15. BPI Cybersecurity - Phishing/Social Engineering 10 2015
16. Data Protection 1 Granite 2018
17. Data Protection 2 Granite 2018
18. Operational Risk Overview Course Granite 2018
19. Secure Systems Adminsitration 2018
20. Info Sec1 & Info Sec2 2018
21 Basic Data Protection 1 & 2 2018
22. Hybrid Process 1.0 2018
23. Physical Security Awareness 2018
24 Finance Process 2018
25. General Ledger Application Training 2018
26. Debit Application Training 2018
27. Process Improvement 2018
28. Disaster Resiliency Seminar 2018
SEMINARS/TRAININGS
April 2012 Lotus Notes Basic and Advance Scripting
IBM Solutions Delivery Inc.

June 2012 Lotus Notes Web Development

IBM Solutions Delivery Inc.

July 2012 Introduction to Notes Composite Application

IBM Solutions Delivery Inc.

9
April 2012 Lean Sigma
IBM Solutions Deliver Inc

Using Notes Designer and Notes Administrator Basics

SOFTWEB
September 2008 IBM Domino Lotus Notes 7.0 Applications Fundamentals
and Intermediate using Notes Designer
SOFTWEB

LOTUS NOTES APPLICATIONS DEVELOPER CERTIFICATION

October 2006 Systems Analysis and Design

Mapua IT Institute
February 2001 SPEAK WITH CONFIDENCE
MALAYAN INSURANCE COMPANY

January 2001 MICROSOFT OFFICE 2000

MALAYAN INSURANCE COMPANY

July 2000 Macromedia Dreamweaver

Web Development/Designing
November 1999 Service Plus
MALAYAN INSURANCE COMPANY
October 1998 Basic non Life Seminar
March 1998 DB SOFT Powerbuilder
Client Server Programming
STA Makati
January 1998 WEB-PAGE PROGRAM COMMITTEE, WEB-PAGE EXHIBIT
STA ENROLLMENT SYSTEM 1.0
Handles all incoming enrollees for the current year

EDUCATION
College S.T.A., COLLEGE OF COMPUTER SCIENCE 1994-1998

Bachelor of Science, Major in Computer Science

High School PILIPINO CHILDREN’S MONTESSORI 1990-1994

High School Diploma

1
 REFERENCES:

Benjamin Kungo
Project Manager
Headstrong Global Delivery Center
639184255551
Benjamin.kungo@gmail.com

ROUEL C. MOISES
Senior Manager
Intranet Department
Malayan Insurance Company
09162301062
2428888

JOHNSON A. MAQUITO
BPI Project Engineer
+639613207991

Victor T. Alvarado
BPI IT Team Lead Manager
BPI IT Group
09178130686

Jhun Benedicto
President
Pioneer Intercon Insurance Corp.