Prabir Kumar Sahoo

Application/Production Support Engineer

Email: prabirkumar2994@gmail.com Mobile: 6364513471

Professional Summary:

- With 4.8 years of experience in IT having 4.6 years in production and Application
support maintenance in PRODAPT Solutions.
- Having experience in UNIX /LINUX & Windows environment.
- Responsible for providing level 1 and level 2 support to the Web Based
Applications.
- Hands on experience in automating routine tasks using shell scripts and having
experience in MY SQL, SQL Server.
- Involved in System Monitoring, troubleshooting activities (LOGS) & providing
support to the clients on 24*7.
- Having experience on Server monitoring tool i.e Geneos.
- Having experience in Job Scheduling Tool i.e Control M.
- Having knowledge on Python.
- Identify and troubleshoot issues in Python code, scripts and applications.
- Having knowledge on ETL.
- Having experience on Linux server and windows server.
- Having Experience in Ticketing tool i.e Jira & Service Now.
- Having experience in Apache Tomcat & NGINX.
- Having knowledge of AWS cloud services, including EC2, S3, RDS, EBS, VPC.
- Providing Production support to applications following the ITIL-V4 Concept and
maintaining the SLA.

Working Zone – Organization:

 Currently working as a Software Engineer with PRODAPT Solutions from May 2019
to till date.

Technical Skills:

Languages : Shell Scripting, Python

Database : MySQL, Oracle, AWS
App Server : Apache Tomcat 8.0.23, Apache web server, NGINX
Job Scheduler : crontab, Control-M
OS : UNIX/Linux, Windows family
Tools : SQL Developer,Control-M, Putty, WINSCP, Autosys, JIRA, Servicenow,
Geneos, Remote desktop connection manager

Education Qualification:
• MCA , BPUT, Bhubaneswar with aggregate 71% Odisha.

Project #1
Duration : Sep 2020 to till date
Client : Singtel
Project Title : Prepaid/Postpaid Optus Project.
Team size : 6
Language : Python
Database : MySQL
OS : LINUX
Tools : PUTTY, WINSCP, JIRA, Control-M, AWS
Method : ITIL concept

Project Description:

Working on Optus Project, is the largest Australian telecommunications company.

In project activities, we are responsible for handling many Business requirements like Access
Management, EMM Report in Daily basis, Incident Management, Order analysis, Application
Servers monitor & for False Alarm/Alerts.
Incidents Management : - Taking care of all issues with different application, which
deals billing, charging, provisioning, promotions, recharges etc. all these were being
handled based on incidents, which raised in JIRA and our job, is to provide resolution
to user within SLA.
Access Management : - Which includes end-to-end user creation for different
applications. We are creating users accordingly and making it available across
different teams in restricted formats.
Handling request for Pre-Activation, Activation, plane change, Deactivation, Service
Unblocking etc.
Monitoring - Taking care of issues and alarms from end to end for all application
servers. Ensuring the Process of request and response of all network
Elements.
- Check all active alarms.
- Performing regular health checkups.
- Checking for CPU utilization level.
- Loose error handling.
We used to take required action for the ala rms to clear and fix it and if it is
required, we use to involve L2 and L3.

Responsibilities:
 Responsible for day-to-day activities like tracking customer issues and resolve them as
per SLA.
 Analyze Python code to identify bugs and provide solutions.
 Conduct performance analysis of Python applications.
 Analysis the issue and execute SQL and UNIX commands as per the requirement.
 Performing database as per the Business requirements.
 Monitoring jobs in schedulers in different servers for different applications.
 Also, know about agile and scrum methodology.
 Escalating the issues to the development and higher-level support teams for further
assistance if needed.
 Monitoring the batch run through Control M and coordinating with Control M team to
find out the cause of batch run failure and start again.
 As an L2 engineer daily send server health check reports to the IT head.
  Monitoring applications on the Geneos monitoring tool.
 Involved in Monthly maintenance activities of windows and Linux production servers,
stopping and starting all the schedulers monthly once.
 Involved in Daily stand-up call with lead and Manager.
 Creating the change requests and Coordinating with the Change coordinator to perform
some change task activities regarding change implementation.
 Check the log files and release the space if the dumps are running out of memory space.
 Providing knowledge transfer to newly on-boarded team Members.

Project #2

Title : Centralized Billing Center

Project Type : Production Support & Maintenance.
Team Size :7
Period : july 2019- Sept 2020
Database : SQL Server
OS : LINUX
Tools : PUTTY, WINSCP, JIRA, Control-M
Method : ITIL concept

Project Description:
Centralized Billing Center is about generating the bill to the different customer which belongs to
different categories like wholesale, residential, commercials, government etc. Its primary
purpose is to provide fast, efficient, and reliable generation of bills and CDR to its customers.
Records Processor:
The Record Processor system is a mediation application designed to process data and voice
events from network elements/vendors, and prepares it for the Billing Engine System. It
consists of a data preparation domain for all data events and a voice preparation domain for all
voice events such as Domestic Long Distance, International Long Distance, VoIP, etc.
Record Distributor:
Event Extractor and Distributor is a component system in the mediation suite of applications. Its
general responsibility is to provide formatting and distribution services for Billing Engine. It
customizes the event format and distribution parameters for each output system.
Billing Engine:
There are four types of processing happens inside Billing Engine system. One is Daily Processing
and the other is Cycle Processing. Pricing comes under Daily Processing as it happens daily. And
Cycle processing comes after the Daily Processing and once these two processing finishes then
the Invoicing and Taxing happens.

Responsibilities:
• Responsible for providing the support L2 level depending on the priority of the issue to
meet client’s SLA.
• Responsible for monitoring ticket queues, including tickets generated from JIRA.
• Responsible to execute and monitor the daily, weekly and monthly jobs.
• Receive and resolve application issues from users.
• Hands-on excellent experience on Deployment.
• Coordinating with our change request team to do the change activity.
• Responsible for checking I/O file queue count and files processing from Source to
destination vice versa.
• Checking the Logs files and providing logs to internal team/customer.
• Solving ticketing issues.
• Report errors/bugs related to business coding to Development (L3).
• Writing UNIX Command as per our requirements.
• Writing SQL Code according to requirements.
• Resolve all types of incidents regarding applications and the Clients.
• Manage day-to-day issues by allocating tasks, assigning roles and responsibilities.
• Supporting for Weekend planned Activity.