Saikrishna

Mail: saikrishna17m@gmail.com Mobile:8431793883

Professional Summary:

 2.9yrs. of experience in maintenance of Banking and Financial Services (BFSI) and

Telecom domain as L1 engineer.
 Working as Production Support engineer experience with using technologies ORACLE
and Unix/Linux.
 Prepared SQL queries for regular reporting purpose used by end users.
 Having development experience of using DML operations, joins, aggregations,
functions etc.
 Working with dev team for Change requests raised during deployments in
production.
 Experience in monitoring Batch jobs via Auto sys on Linux platform.
 Monitoring and responding quickly to any batch failures.
 Running production Adhoc scripts and handling requests during batch failures.
 Monitoring performance of multi-applications in complex environments via Platform
manager address the issues.
 Track day-to-day operational activities and provide support to the rest of the operations
team.
 Experience of using ticketing Service now tool to work and manage on Incidents and
Change requests for providing proper resolutions to track against various SLA’s.
 ITIL process followed in incident, change and problem management for
improvements and proper escalation procedures.
 Performed application health checks and prepared daily health check reports.
 Regular interaction with the clients both onshore and offshore.
 Quick learner and excellent team player, ability to meet tight deadlines and work
under pressure.

Work Experience:

 Working as a Production Support engineer for AGS INFO TECH LIMITED from July
2019 to till date.

Educational Details:
 Bachelor of Technology from J.N.T.U University in the year of 2018.

Technical Skills:
Database : Oracle
Platform : UNIX/ Linux
Tools : SQL developer, Putty
Scheduling Tool : Crontab,FRMS
Monitoring Tool : Assure1,Grafana
Ticketing Tool : Service now,BMC Remedy
 Project#1:
Project Name : Experian
Client : Experian Inc, USA.
Role : Support engineer.
Duration : July 2019 to October 2020.

Description :
Experian Inc. is an American multinational consumer credit reporting agency and is one of the three
largest consumer credit reporting agencies, along with Equifax and TransUnion. Experian collects
and aggregates information on over 25 million individual consumers and more than 88 million
businesses worldwide. In addition to credit and demographic data and services to business, Experian
sells credit monitoring and fraud prevention services directly to consumers.

Responsibilities:

 Having hands-on experience in performing all duties relating to UNIX production

support with oracle database.
 Responsible for high priority, critical issues are taken down to closure and
submission of RCA
 Monitor application status & performance and escalate issues to dev team.
 Monitoring Batch jobs and working on Batch job failures.
 Creating JIRA and assigning to dev team.
 Developed SQL Queries for reporting purpose of business users on daily basis
reports.
 Involved in data changes from backend using DML operations, joins, sub queries,
aggregations, functions etc.
 Production support with quick response and resolving the issue in minimal
timeframe.
 Collaborating with dev and Qc teams on blocking issues.
 work as a part of team and provide 24*7 support.

Project#2:

Project Name : Telefonica SA.

Client : Telefonica SA, USA.
Role : Linux engineer.
Duration : Nov 2020 till date now.

Description :
Telefonica SA is a provider of voice and data network communications (broadband, VoIP, MPLS), and
managed services to businesses in the United States. The company also offers residential
broadband, phone and digital TV services to consumers within its coverage area. It is the ninth
largest residential telephone provider in the country. Main aim of the project to create sales
dashboards and coverage Dashboards to find out net usage, net usage revenue (NUR), average
revenue per user (ARPU), installation expenses, revenue per voice-minute, % non-voice revenue,
active connections, cancelled connections, average population available to our services, across cities
wise and services wise in unites states.
Responsibilities:
 Having hands-on experience in performing all duties relating to UNIX production
support with oracle database.
 Maintenance and enhancement the application.
 Monitoring the system performance & backend server logs.
 Monitor application status & performance and escalate issues to dev team.
 Batch Monitoring, Batch job failures.
 Creating JIRA and assigning to dev team.
 Developed SQL Queries for reporting purpose of business users on daily basic
reports.
 Working with user issues.
 Production support with quick response and resolving the issue in minimal
timeframe.
 Working with other teams when issues with server & Database
 Work as a part of team and provide 24*7 support.
(Saikrishna)