PALAGANI SIVA PRAVEEN

Email id : praveensiva28@gmail.com / Mobile: +91 9030581828

CLSA V8.6 -Architecture (Part-1) Completed

EXPERIENCE SUMMARY

Having 7.6 years of experience in IT Industry, 5+ years in implementation of PEGA/PRPC, Pega Customer
Service Framework applications and 2 years as J2EE developer.

Experience in Pega Implementation Cycle including Development, Testing, Trouble Shooting, and Bug Tracking
and fixing the issues.

Hands on experience in configuring Flows, Assignments, Routing, SLAs, Screen Flows, Correspondence
Templates for Business scenarios.

Hands on experience in designing User Interface (UI) rules such as Flow Actions, Section, Layouts.

Hands on experience in design and development of Properties, Activities, Data Transform, Report Definition,
Decision Rules, Declarative Rules, Validations.

Hands on experience on the applications which were build on the Pega Customer Service Framework and the
Pega Call Applications.

Worked on Debugging and Bug fixing Activities using Clipboard, Tracer and System Management Application.

Extensively used Connector and Service rules like Soap, Rest and Connect-SQL to integrate with external
systems.

Experienced in Building and Configuring a Case management applications by defining multiple stages and
processes.

Participated extensively in designing application security which involves setting up Access groups, Access Roles,
Operators, Application ID, Org Divisions, Org Units and Work groups.

Involved in all client communications in functional as well as technical related issues.

Testing of the developed application end to end based on the use case scenarios, analysis and usage.

Excellent interpersonal, communication, presentation skills.

CAREER OBJECTIVE

A visionary team member with good communication, team building and management, interpersonal & analytical
skills.
Looking forward to associate with an organization which provides me an opportunity to prove my skill to
become part of the organization’s development and myself.

Work Experience

Working as a Pega Senior Developer in the Tata Consultancy Services from Oct 2021 to till date.
Worked as a Principal Technical Solutions Engineer in PEGA SYSTEMS WORLDWIDE INDIA PVT LTD from
November 2018 to Sep 2021.
Worked as the J2EE developer and Pega developer with the role Senior Systems Engineer in INFOSYS LIMITED
from September 2014 to October 2018.

TECHNICAL SKILLS

Technologies : Pega 8.x , J2EE

Frameworks on Pega : Pega Customer Service (8.x, 7.x)
Programming Languages : JAVA
Scripting Languages : CSS, HTML, JavaScript
IDE : Eclipse
Databases: : PostgreSQL, Oracle (SQL)
Servers : Apache Tomcat

ACADEMIC QUALIFICATIONS

B.Tech (ECE) from Vignan University with 86 GPA (2014)

Intermediate Public Examination from Board of Intermediate Education with 92.7 GPA (2010)
Secondary School Certificate from Board of Secondary Education with 75 GPA (2008)
Underwent Infosys training in the stream of JAVA Technology.

CERTIFICATION(S)

Pega PRPC V8.6 Lead System Architect (Architecture Part-1 Completed)

Pega PRPC V8.4 Certified Business Architect.
Pega PRPC v 8 Certified Senior System Architect.
Pega PRPC v 7.4 Certified System Architect.

ACHEIVEMENTS

Received appreciation from the client for resolving the upgrade issue which was observed after upgrading to the
Pega 8.3 from Pega 7.3 with the excellent sense of urgency.
Received the 2 Center of Excellence awards from the team.
Received the couple of Thank you notes from the clients.

EMPLOYMENT DETAILS AND RESPONSIBILITIES

• Project Details:

Project #1 (TCS)

Working for the banking client (ING) on the Pega Smart Investigate framework where they are dealing
with the investigation of the payments with the SWIFT transactions. The client has leveraged the smart
investigate framework and customized the framework case types with their flavor.

Roles & Responsibility:

o Involved in development of business requirements.

o Analyze and understand business requirements and data.
o Worked on the user-stories for the respective sprints.
o Worked on the debugging tools Clipboard, Tracer, and Rules Inspector.
o Communicating with teams and guiding other technical team members
 Project #2 (Pega Systems)

CWT deals with application which was built on the pega customer service framework where the CSR’s
are interacting the application with the various channels like (email, call , chat). It’s a travelling partner
with pega systems. I got an opportunity to work with the client and gained the customer service
framework experience with the Pega Platform (PRPC) knowledge.

Roles & Responsibility:

o Participate in the daily stand up meetings to update the status of the project.
o Analyze and understand the business Requirements and Implemented the Business logic by using PEGA
PRPC on extending the Pega customer service functionality.
o Designed and developed the User interface for the application by creating the Sections and Harness.
o Involved in Creation of Requirement Properties, Data Tables and Data Pages
o Developed in When Rule, Decision Table, Decision Tree, Declare Constraints, Declare Expressions,
Declare On Change.
o Involved in Creation of validations (Obj-validation, Edit-Validation) rules to implement business logic.
o Developed Activities and Worked with Tracer for troubleshooting any issues in Activities.
o Involved in creation Email Integration, Rule Set versions, Agents, Flows in screen flows and sub flows
and process flows.
o Troubleshooting the issues which was observed while development and in the deployment phases.

Project #3 (Infosys)

Worked on the Pega PRPC application automates the process of Health Insurance Coverage provision to
BSC (Blue shield of California) clients. This application is accessible over the intranet of BSC and will be
accessed by the Analysts, Rates, Service Specialists, Reviewers and other Operations teams across BSC.
Functionally this application collects all the personal, health related details and process it to check the
eligibility criteria to provide a health insurance policy. Upon the successful eligibility the system will
provide the Rated Premium and Rated policy. The client uses the Pega platform (7.4) to implement this
solution.

Roles & Responsibility:

o Involved in the development of the User Interface.

o Developed Rules for Validation.
o Created data transforms, decision tables, trees.
o Involved in modifying flows.
o Created Activities, steps and used standard methods like property set, page new, calling other activities
for implementing core business logic.

Project #4 (Infosys)

INNOVAPOST OWTM deals with development of web-services to be used by delivery Agents in

Innovapost to communicate with data base. Web-services are developed using Restful API in spring
framework. Deals with collecting of information regarding the requests through restful web services in
Json format.

Roles & Responsibility:

o Requirement gathering and elicitation.

o Analyze and understand business requirements and data.
 o Break down the tasks and estimate the efforts required for the development.
o Unit testing the application.
o Using SOAP UI tool to test the developed web services.
o Assist users during UAT. Resolving any issues identified.

Project #5 (Infosys)

Sysco Dashboard Tool: Through this dashboard tool, a user can identify whether all the servers
configured in project is running or not with the corresponding indicators (Red and green). If any of
the server is down, a mail gets triggered to the user with the failure notification of the particular
server.

Roles & Responsibility:

o Gathered the requirements from client.
o Designed the whole application with spring-mvc pattern.
o Update the status to client with meetings on daily basis.
o Got an appreciation from client when the application was delivered on time.

PERSONAL DOSSIER

Date of birth: 01/08/1993

Address: D.NO: 1-16B, Karumuru, Repalle mandal, Guntur-522265.