SATHEESH MUTTATH

+91-9847354354
: satishmuttath@gmail.com
Skype ID: voila354
LinkedIn: satishmuttath@gmail.com

My primary goal is to ensure the security of the systems and networks of the company. In order to do this, I aim to develop a
comprehensive action plan that will identify strong and weak aspects of the systems and work on how to strengthen the
overall IT infrastructure along with a highly competent team.
PROFESSIONAL SUMMARY

 Total 9+ years of experience in Information Technology Infrastructure services and 4+ years of experience in IT Risk &
Compliance Audit.
 Expertise entails Microsoft based Windows 7/8/8.1/10, Office365, cloud services like Amazon, Azure, 1and1 etc
 Knowledge of vulnerability assessment of operating systems (Unix/Linux, Windows).
 Implementing of ISO 27001/22301 controls for Physical security / Technology.
 Implementing of PCI DSS controls
 Performing compliance reviews for physical, environmental, and technical controls.
 Managing the Internal / External Audit.
 BCP and DR Setup Management

CORE COMPETENCIES

Network / Infrastructure Operations Project Management Client Engagement

ProblemManagement IT Service Management Technical Support
Change Management Services Integration IT Audits & Compliance Management

ORGANISATIONAL EXPERIENCE

Since July’18 with Mphasis Ltd., Bangalore, India as Senior Infrastructure Engineer

 Assessed compliance risk, identified root cause of compliance exceptions, and developed corrective action plans to
ensure effective enterprise-wide internal controls are in place.
 Involved in Internal / External and Client Audits for Organization level, like ISO 27001:2013, ISAE 3000, SSAE 18 Type II,
ISMS, ITGC, IFC audit etc.
 Performed assessments of application controls and IT general controls such as access control, change management,
operations, disaster recovery and job scheduling.
 Part of PCI DSS Certification audit program which conducts quarterly and yearly
 Implementing of ISO 27001/22301 control for Physical security / Technology.
 Provided reports on a regular basis to keep team informed of the operation and progress of corporate compliance
efforts.
 Working together with IT infrastructure and Applications teams in facilitating implementation of security policies in the
areas of IT Security, IT Infrastructure Delivery.
 Following and coordinating with internal teams for closure of internal&external audit findings for with proper CAPA and
RCA.
 Making sure that all the desktops / Laptops are within the compliance controls with all the hardening, MS patches,
Vulnerability, latest EPO DAT and with restrictions of group policy.
 Audit preparation and collecting / reviewing evidences prior to audit.
 RA and BCP document preparation.
 Worked on BitSight application and do follow up with the internal teams for vulnerabilities closer.
 Monthly & Weekly Report preparation including KPI and ID previllege access reconciliation.
 Co-ordination with internal teams to make sure ISO 27001:2013 practices are followed in organization.
 Met with plan owners and company client to remediate audit findings/exceptions and as follow up to ensure system
security.
Projects Handled:
 PCI DSS Certification: Led PCI DSS Certification audit from the technology front for one of our leading client and
completed the activities by co-ordinating with respective verticals in order to compliant the set of security standards
 Audit tool automation: Part of design and implementation team of Org level Audit tool towards audit evidence
automation by gathering relevant information from the respective verticals and co-ordinated for achieving the tasks
promptly

Since Mar’18 with HCL Infosystems Ltd., Bangalore, India as Senior Desk Engineer

 Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.
 Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL
guidelines.
 Update users about request status and close request when users are satisfied with solutions Performing Level 1
troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP
and share point as per guidelines in the knowledgebase.
 Doing remote desktop troubleshooting. Escalating complex incidents/requests to upstream technical groups. Operating
the computer, OS and Knowledge base navigation.
 1st and 2ndline support - troubleshooting of IT related problems from in-house software to hardware, such as
Blackberry, Laptops, PCs and Printers
 Resolve escalated support calls from within Service Desk
 Troubleshoot basic network issues such as ADSL broadband issues
 Escalate unresolved calls to the infrastructure support team
 Basic Exchange Server administration - creating mailboxes, distribution groups etc
 Active Directory administration - Creating user accounts, reset passwords, create groups etc.
 Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress
on time

Since Oct’14 with Wellness Diabetacare Pvt. Ltd., Bangalore, India as IT Executive

Roles:
 Worked on Windows and MAC OS-based systems, managing audit systems and assessing its outcomes
 Administered Office 365, delivering remote technical support for partner sites with remote engines like Remote
Desktop, VNC, Team Viewer
 Delivering network maintenance support and responded to outages during off-hour software deployments within
established Service Level Agreements (SLAs)
 Formulating policies and procedures for computer systems operations and IT infrastructure
 Co-ordination with internal teams to make sure ISO 27001:2013 practices are followed in the organization.
 Gathering system requirements (IT & medical equipment), specifications, costs and timelines; troubleshooting Firewall
and providing access to VPN for remote users
 Regulating Configurations, tests, maintaining LAN/WAN, wireless equipment and related services
 Installing and troubleshooting network printers & local printers
 Collaborating with vendors and other IT personnel for problem resolution, resolving helpdesk tickets promptly
 Creating new user ID and/or email accounts for all newly appointed employees, updating the contact list periodically

Projects Handled:
 Retail Branch Opening: Part of mobilization team for the setup of new centers, Designing / procuring the hardware
items and Implementation of Data (WAN/LAN) and Voice setup. Involved in the Process to start 2 centers in Kerala, 3
centers in Delhi and 3 centers in Chennai
 EPABX with Call Center Facility: Managingover 100 intercom users and 25 Call Centre Agents who have the options to
attend the calls from anywhere (out of office). Integrated EPABX with HIS system which is able to provide smart
responds for Patient Queries
 ISO 27001-2013 Audit:Implementing of ISO 27001 control for Physical security / Technology . Create and
maintain documentation for NABH Audit and ISO 27001-2013
Significant Accomplishments:
 Reduced annual IT budgets by recommending data categorization and classification and implementing suitable solutions
depending on data access speed needs
 Implemented IP telephony which reduced the cost
 Integrated with partner sites for using their network which reduced the usage of data card
 Conducted systems analysis on Active Directory, Exchange, and SharePoint Systems in a virtual environment along with
warranty work, troubleshooting, and emergency repairs which minimized end-user impact and downtime
 Configured, installed and troubleshot various network devices and services
 Performedcost effective analysis by avoiding legacy subscriptions and services in coordination with concerns and
stakeholders

Aug’11 to Sep’14 with Max Lifestyle International | Cochin, India as IT Assistant

Roles:
 Managed Windows OS based servers and systems, video conferencing solution, configuringand troubleshooting MS
Outlook, Outlook Express
 Delivered remote technical support for partner sites with remote engines like Remote Desktop, VNC, Team Viewer
 Identified training requiredemets and delivered training to new joiners in respective modules
 Assigned bandwidth quotas for broadband users through WI-FI, created user accounts, managiedthe user account in
server 2003
 Collaborated with service provider regarding hardware, printer and AMC issues, managed VPN configuration and
provided remote support to other location
 Provided customer support on maintaining Microsoft Windows OS, managed user account in server 2008and MacAfee
antivirus for all the locations

Projects Handled:
 Initial implementation of IT infrastructure and networking of 7 consecutive centers in Kerala
 Excel file consolidation of stock taking count over 7 centers all over Kerala
 Effective implementation of MIS Report system such as Daily sales report, Stock Consolidation Report and Minutes of
meeting report generation

Significant Accomplishments:
 Liaised with Technology Service Providers and Vendorsfor speedy resolution of problems
 Member of the team that successfully integrated systems and servers into thenetwork during office & server relocation
 Key member of the team that accomplished a successful end-user workstations renewal
 Switched all business critical services from the legacy solution to new technologies

ACADEMIC DETAILS

 Master of Computer Application (MCA) from Bharathiar University (2011)

 B.Com. from Calicut University (2008)
 Plus-Two (2004)
 SSLC (1998)

PROFESSIONAL CERTIFICATES

 Diploma in Electronics and Communication Engineering From Victory Institute of Technology (2002)
 CQI and IRCA Certified ISO/IEC 27001:2013 Information Security Management Systems Lead Auditor from BSI(2021)

Date of Birth : 01-06-1983

Passport No : J8240058
Address : #59, 3rd Floor, St Antony’s School Road, Ramamurthy Nagar, Bangalore - 560016