SELWYN JOSEPH

1-868-284-9540
selwyn_tt@msn.com
linkedin.com/in/selwynjoseph

SUMMARY

Experienced and strong Information Technology professional with a demonstrated

history of working in the higher education industry. Skilled in a wide range of IT
Systems including IT Management, Cloud Computing, Networking, Databases, IT
Security Systems and many more. Proactive and decisive leader with over 15 years of
related experience in Information Technology.

SKILLS

 IT MANAGEMENT  PROJECT MANAGEMENT

 OFFICE 365  CLOUD TECHNOLOGIES
 DOCUMENT MANAGEMENT  NETWORK SECUTRITY MANAGEMENT
 INFRASTRUCTURE PLANNING  DISASTER RECOVERY
 HEALTH AND SAFETY  WINDOWS SERVER ADMINISTRATION
 WEBMASTER  VOIP SYSTEMS

EXPERIENCE

The Accreditation Council of Trinidad and Tobago

Information Technology Officer - 2021-Current

 Lead strategic and tactical planning for administrative IT services within ACTT

 Lead large IT projects, including the design and deployment of new IT systems and services

 Identified issues and resolved problems with hardware and software to improve end-user
experience.

 Develop and implement IT policies and procedures

 Oversaw IT staff, personalizing oversight to create positive working relationships and effective
management structures.

 Analyzed financial data, developed budget and managed expenditures for technology services.
 Facilitated leadership to internal staff by conducting technology trainings.

 Streamlined cloud-based computing through blend of efficient and effective applications with
ongoing reliability testing.

 Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors
to ensure they offer the best possible service and value for company needs

 Develop and execute disaster procedures, and maintain data backups

 Supported IT application development, application support, system integration and system

administration projects

 Identified and resolved issues by providing local and remote tier 1 IT support for hardware and
software to company personnel.

 Conducted routine maintenance on servers and systems, keeping networks fully operational during
peak periods.

 Implemented system security and data assurance software.

 Built and maintained repository of deliverables, methodologies and business development documents
in Microsoft SharePoint.

 Conduct IT audit and submit necessary reports and recommendations.

 Administration of the PBX system and distribution and control of IP phones, numbers, voice mail and
pass codes to make external calls to staff.

 Network administration in a windows server environment

The Accreditation Council of Trinidad and Tobago

Information Technology Officer (Ag.) - 2015-2021

 Lead strategic and tactical planning for administrative IT services within ACTT

 Lead large IT projects, including the design and deployment of new IT systems and services

 Identified issues and resolved problems with hardware and software to improve end-user
experience.

 Develop and implement IT policies and procedures

 Oversaw IT staff, personalizing oversight to create positive working relationships and effective
management structures.

 Analyzed financial data, developed budget and managed expenditures for technology services.

 Facilitated leadership to internal staff by conducting technology trainings.

 Streamlined cloud-based computing through blend of efficient and effective applications with
ongoing reliability testing.

 Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors
to ensure they offer the best possible service and value for company needs

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 Develop and execute disaster procedures, and maintain data backups

 Supported IT application development, application support, system integration and system

administration projects

 Identified and resolved issues by providing local and remote tier 1 IT support for hardware and
software to company personnel.

 Conducted routine maintenance on servers and systems, keeping networks fully operational during
peak periods.

 Implemented system security and data assurance software.

 Built and maintained repository of deliverables, methodologies and business development documents
in Microsoft SharePoint.

 Conduct IT audit and submit necessary reports and recommendations.

 Administration of the PBX system and distribution and control of IP phones, numbers, voice mail and
pass codes to make external calls to staff.

 Network administration in a windows server environment

The Accreditation Council of Trinidad and Tobago

Information Technology Assistant - 2013-2015

 Ensure Information Systems are accessible and functional at all times

 Configure and set up all IT equipment

 Maintain all information on the Council’s website for currency and accuracy

 Maintain 99.999% uptime of systems for availability to staff by troubleshooting and resolving
hardware and software problems; performing maintenance on user stations, network, server and
PBX, Call Tracker Software

 Provide technical support and training on the use of various applications and equipment to end users
as required (by request, upon roll-out of new hardware / software, etc.)

 Configure and maintain all servers to provide network services

 Aid in protecting the integrity and accessibility of user data by creating and maintaining user
accounts and user rights on a server and by managing daily data backups of user information

 Create or modify databases (Tables, Reports, Forms) to create various documents for the Council
(Certificates, Records, ID Cards, and otherγrelevant documents)

 Evaluate and report on new technologies (hardware and software) to be purchased and oversee
implementation

 Provide users and departments with convenient communication channels by creating email addresses
/ accounts, and distribution groups

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 Provide availability of relevant documents to the organisation by maintaining the document
management system

 Liaise with external service providers to ensure proper delivery of goods and services

 Prepare monthly reports on Internet usage, Call Tracker, Printer Usage, and completion of general
tasks for the Information Technology Officer

 Prepare internal and external requisition forms for the department to ensure supplies are adequately
stocked and maintained

 Oversee department in absence of Information Technology Officer and attend functions / seminars in
his absence

 Document solutions to problems that may occur for future reference.

The Accreditation Council of Trinidad and Tobago

Operations Assistant - 2008-2013

 Maintain the Document Management System (DMS) to provide easy access to, backup versions of,
and secure electronic files

 Scan documents to provide easily accessible electronic copies and backup support

 Train all users to use the document management system to ensure that it is used correctly and
effectively; and that benefits accrue to each user

 Provide technical support, including troubleshooting services in MS Office, Adobe Acrobat, Adobe
Illustrator, MicroPay, QuickBooks, Nortel IP Softphone, Phone Systems, Printers, Copiers, Label
Writers, Scanners, Internet Connections, Network Connection, Antivirus Software and MS Vista and
XP - to all staff in order to ensure the optimal use of IT solutions

 Create document templates for different document types, which need to be stored in the Document
Management System to increase staff efficiency

 Use JavaScript to modify templates in the Document Management System

 Prepare internal requisition forms for stationary for the IT Department to ensure Department
resource levels are maintained

 Setup new e-mail accounts and assign them to different e-mail groups for new employees, and
configuring MS Outlook for users when necessary

 Maintain existing computer systems by installing new software and hardware, and updating both
software and hardware

 Assist in the maintenance of the Council’s website by ensuring information is current and accurate

 Make minor infrastructural changes by updating and upgrading systems, equipment, cables and lines

 Setup equipment indoors and outdoors for internal and external events, including presentations and
workshops

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 Prepare external requisition forms for new hardware, software, equipment, renewals of licenses and
other tools for the IT Department within agreed upon timeframes.

The Accreditation Council of Trinidad and Tobago

Data Entry Clerk- 2007-2007

 Entered information on tertiary education institutions to be used in a database.

The Accreditation Council of Trinidad and Tobago

Field Research Assistant - 2007-2007

 Carried out a survey to tertiary institutions that offer local qualifications.

The Accreditation Council of Trinidad and Tobago

Data Entry Assistant- 2007-2007

 Entering into an SQL Database the information for the organisations external evaluators

EKVA Designs Limited

Assistant Architect - 2006-2006

 Aid in drawing designs for buildings.

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EDUCATION

ANDREWS UNIVERSITY

BSc. Computing - 2008-2015

 Software Systems Emphasis

 Minor in Mathematics

School of Business and Computer Science (SBCS)

CompTIA Network + - 2011

 Managing, Maintaining, Troubleshooting, Installing & Configuring Basic Network Infrastructure

School of International Travel And Language (SITAL)

Cambridge International Diploma in Information and Communication Technology - 2011

 ICT Core

 Business Charts

 Website Authoring

Trinity CollegeMoka, Maraval

Completed Ordinary Level Education and CAPE Unit 1 – 2000 - 2006

 Mathematics, English Language, Principles of Accounts, Technical Drawing, Integrated Science,

Geography, English Literature

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PROFESSIONAL TRAINING

SBCS Global Learning Institute

 Video Editing Essentials - 2019

Alfa XP Web Software Company

 Document Workflow And Management Systems - 2015

The Accreditation Council of Trinidad And Tobago

 Determining Levels of Academic Programmes And Calculating Credit Value - 2014

Office of Disaster Preparedness and Management

 Introduction to Disaster Risk Management – 2013

The Accreditation Council of Trinidad and Tobago and The Ministry of Tertiary Education
and Skills Training

 Developing Indigenous Programmes to Facilitate National Development - 2013

The Accreditation Council of Trinidad and Tobago

 Assuring Quality and Improving Institutional Effectiveness – 2012

o Organisational Structures/Systems for Assuring Quality and Improving Institutional

Effectiveness

o Approaches and Quality Indicators for Measuring and Improving Quality

The Ministry of Science Technology and Tertiary Education, Caribbean Area Network for
Quality Assurance in Tertiary Education, The Accreditation Council of Trinidad and Tobago

 Big Quality for Small Institutions – 2012

The University of the West Indies

 Photography

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Seminars Unlimited

 World Class Telephone Etiquette - 2010

Seminars Unlimited

 The Exceptional Receptionist - 2010

The Ministry of Foreign Affairs and The Accreditation Council of Trinidad and Tobago

 Conference Planning and Protocol - 2010

The Trinidad and Tobago Hospitality and Tourism Institute in collaboration with The
Accreditation Council of Trinidad and Tobago
 Excellent Customer Service

o Delivering Quality Service

o Projecting a Professional Image
o Effective Communication
o Me as Part of the Service Equation
o Interacting with Difficult Clients
o Workspace Etiquette
o Developing Service Relationships

The Ministry of Agriculture

 Youth Apprenticeship Programme in Agriculture – 2005

National Energy and Science Centre

 Computer Literacy - 2002

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VOLUNTEERISM

 Currently the Chairman of the Safety and Health Committee at The Accreditation Council of Trinidad
and Tobago. Served as the secretary from 2011-2014.

 Member of staff for Tourism Park 2007.

 Recipient of Certificate of Merit for Ordinary Level Achievements

 Participated in J. Errol Lewis’ Junior Achievement 2004

 Played in Secondary School’s Basketball League for Trinity College Under-18 Team in 2004.

 Was a member of Trinity College’s Scrabble team for Scrabble Tournament 2000- 2002

 Sound Engineer and DJ for San Racas Parang Band.

INTERESTS AND HOBBIES

Basketball, table tennis, music, electronics, computer repairs and programming