Devi Vijay Shankar

devipoduri0810@gmail.com

Mobile: +91- 6305386595

Career Objective:

To work in a globally competitive environment on challenging assignments that shall yield twin
benefits of job satisfaction as well as steady paced professional growth.

Summary of Experience:

 A competent professional with 6.2 years of experience in IT Infrastructure, Citrix, Azure

Virtualization, & System Administration.
 Experience in administering and supporting Citrix XenApp 4.5/6.5/7.x, XenDesktop
5.6, 7.x and PVS 6.1/7.x environments.
 Work with vendors on problem resolution to include Microsoft, citrix and application
vendors.
 Performed Citrix NetScaler ADC’s upgradation and migrations.
 Experience in administering and supporting VMware ESXi Servers (5.0/5.5) and Citrix
XenServer (6.X) environments.
 Monitor and troubleshoot windows applications on the Citrix Farm servers.
 Excellent experience and knowledge with designing installing and implementing
VMware ESX server, VMware virtual center, setting up V-Motion, HA, DRS.
 Expertise on ESXi and ESX Architecture, guest OS installation, setting up of VM
priorities, Cloning and Snapshots
 Prepare and document standard operating procedures and protocols
 Manage Azure Active Directory for Azure AVD related systems.
 SCCM based AVDs management, for security & applications patches and deployments,
upgrades, and updates.
 Good in End-User support for AVD environment
 Troubleshoot OS related issues in AVD
 Analyse system performance indicators and recommend improvement actions for Azure
AVD based production configuration.
 Create & Maintain AVD images.
 Troubleshoot application related issues in AVD
 Operations & maintenance of Virtual Machines in Azure IAAS
 Coordinating with vendors for hardware replacements and other issues globally.
 Ability to manage Incident, Change & Problem Management.
 Provide on-call support to resolve emergency issues outside normal business hours.
 Work with internal technical teams to identify and documents future system
enhancements.
 Willing to learn new service on azure and related technologies.
 Good team player with excellent interpersonal skills and self-motive.
 Educational Qualifications:

 M. Tech with 67% from JNTUK University, Kakinada, Andra Pradesh

 B.Tech. with 70% from JNTUK University, Kakinada, Andra Pradesh

Professional Experience:

Total Experience: 6.2 Years

Organization : Wipro Technologies

Position Held : Cloud Support Engineer
Duration : 3rd June 2021 to till date
Location : Bangalore

Roles and Responsibilities: -

 Provided support for performance issues, slow login issues connectivity issue on Citrix
cloud.
 Administration and monitoring the health of around 2000+ citrix VDI machines via Citrix
cloud Director console and PowerShell script daily.
 Onboarded and managed Citrix NetScaler ADCs with Citrix cloud ADM service.
 Monitoring the health of around 150+ Virtual Apps servers via SCOM and director.
 Worked with vendors on problem resolution to include Microsoft, citrix and application
vendors.
 DDCs and PVS Serves were implemented in three different geographical regions.
 Coordinate with End-User Services team to maintain Virtual Desktops image updates.
 Upgrade Master image on PVS as per the respective team request and make sure the
image is load balanced on all the PVS servers.
 Provided support for performance issue, slow login issues connectivity issue on Citrix
cloud.
 Worked with vendors on problem resolution to include Microsoft, citrix and application
vendors.
 Working on NSG/ASG creations and modifications.
 Administering FSLogix User profile management Azure AVD environment
 Managing and deploying updates via Azure Update Manager
 Troubleshooting application related issues in AVD
 Creating Host pools and adding session hosts into it
 SCCM based AVDs management, for security & applications patches and deployments,
upgrades, and updates.
 Operations & maintenance of Virtual Machines in Azure IAAS
 Troubleshooting connectivity and OS related issues in AVD
 Working on NSG/ASG creations and modifications.
 Monitor the failures cloud machines and trouble shoot for the root cause.
  Have knowledge and working hands on Azure cloud portal on cloud virtual machines.
 Perform troubleshoot activities and profile renaming in Azure portal as part of
troubleshooting.
 Monitor the resource performance and status in both Citrix cloud portal and Azure portal.
 Remote user machine to troubleshoot applications \ software issues.

Organization : Applied Materials

Position Held : System Engineer
Duration : April 2019 to May 2021
Location : Bangalore

Roles and Responsibilities: -

 Remote Support engineer &providing technical support for internal users.

 Maintaining multiple citrix farms including XenApp 6.5/7.15 LTSR, XenDesktop7.15
LTSR, and PVS 7.15 LTSR.
 Creating Machine Catalogs, delivery groups and applications groups
 Performing changes on the server as per Change Management process
 Creating Change Requests as per business requirement
 Onboarding Servers into Citrix farm and delivering Applications and desktops.
 Monitoring the health of around 2000+ vdi machines via citrix director
 Working on AWS, VMware and Nutanix VM Build and Decommission requests.
 Monitoring Windows Servers and working with different teams for Alerts.
 Provide end-user support via telephone, email, remote-assistance, and desk-side.
 Management of VMware infrastructure for assigned applications.
 Identify and troubleshoot a variety of technical issues, including PC configuration,
password resets, printers, scanners VPN and LAN access.
 Solving daily users’ issues like Drive mapping issue, Printer mapping issue, Application
launching issue, Server Hung, Session hung, with the ITIL process.
 Manage user rights in Active Directory.
 Coordinating with the multiple vendors for replacement of the Hardware materials in
case of Failure or up gradation.
 Installation and Configuring Printers (Local and Network)
 Troubleshooting desktop issues & user related issues.
 Support as necessary on a 24-7 basis to limit system down time during internal or
external outages and peak enrolment periods.
 Receives incoming calls from customers and creates incident record or updates existing
record.
 Handling Service Now ticketing tool. Assigning the tickets to concerned person and
solving the tickets as per SLA.

Organization : WNS Global Services

Position Held : Remote Desktop Support Engineer
Duration : November 2017 to March 2019
Location : Bangalore
 Remote Support engineer &providing technical support for internal users.
 Diagnosed and resolved software issues, including operating system errors, application
crashes, and peripheral malfunctions.
 Assisted customers with setting up and configuring new devices, software installations,
and network connections.
 Monitoring the health of around 1000+ vdi machines via Citrix studio and director.
 Documented and tracked customer interactions and solutions in the ticketing system.
 Collaborated with cross-functional teams to escalate complex issues and ensure timely
resolution.
 Conducted remote troubleshooting and diagnostic procedures to identify root causes of
technical problems.
 Maintained knowledge base articles and updated them with new troubleshooting
techniques.
 Received positive customer feedback and achieved a customer satisfaction rating of
95%.
 Provided guidance to customers on product functionality, usage, and best practices,
ensuring their smooth and effective utilization of the company's offerings.
 Collaborated with senior team members to learn and develop technical skills, actively
participating in training sessions and shadowing experienced professionals.
 Assisted in the testing and evaluation of new software and hardware products,
providing valuable feedback and suggestions for improvement.
 Participated in team meetings to discuss customer trends, and common issues, and
share knowledge and best practices.
 Solving daily users’ issues like Drive mapping issue, Printer mapping issues,
Application launching issues, Server Hung, and Session hung, with the ITIL process.