Prabhakaran A

E-Mail: aprabhakaran1710@gmail.com
Mobile: +91- 8792385801
Summary of Experience:

 Experience as a Citrix and Wintel Administrator with strong monitoring experience

 Related systems engineering experience with 5.5 Years of IT experience and 3+ years of
CITRIX Virtual Desktop Infrastructure (VDI) experience
 Strong troubleshooting skills, with the ability to work in a high-pressure team environment,
handle multiple tasks and react quickly to problems and issues.
 Team player, strong interpersonal skills
 Work with end users to troubleshoot app issues. Excellent customer service skills
 Performing activities on Server through ILO and On-board Administrator.
 Accessing the HP&IBM Server through enclosure & troubleshoot when required.
 Managing roles with HP Session Allocation Manager (SAM).
 Coordinating with vendors for hardware replacements and other issues globally.
 Work with vendors on problem resolution to include Microsoft, citrix and application
vendors.
 Experience in administering and supporting VMware ESXi Servers (5.1/6.5) and Citrix
XenServer (6.X) environments.
 Expertise on ESXi and ESX Architecture, guest OS installation, setting up of VM
priorities, Cloning and Snapshots
 Provide on-call support to resolve emergency issues outside normal business hours.

Educational Qualifications:

 B. Com (Computers) , with 64 % from Dr. C.V Raman University, Bilaspur.

Certifications:

 CCA (Citrix certified Administrator) on XenApp 6.5.

 CCA-V(Citrix Certified Associate - Virtualization) on XenDesktop 7.6

Professional Experience:
Total Experience: 5.5 Years

Name of Organization: Ingersoll Rand

Position Held : Citrix Administrator

Duration : November 2018 to present

Location : Bangalore

Roles and Responsibilities: -

 Maintaining multiple citrix farms including XenApp 6.5/7.6/7.15 LTSR, XenDesktop, and
PVS 6.1/7.6/7.15 LTSR.
 Support user applications being accessed through Citrix servers, including installed
applications, web-based applications, and thin client applications
 Deploy new servers and applications to meet customer requirements
 Implementing, deploying, and supporting Citrix XenDesktop and Citrix Provisioning
Services
 Work with a global environment across multiple time zones
 Knowledge of troubleshooting tools and techniques related to networks and systems i.e.
remote access tools, Windows Support tools, connectivity tests
 DDCs and PVS Serves were implemented in three different geographical regions.
 Monitoring the health of around 1000+ vdi machines via citrix studio and director.
 Coordinate with End-User Services team to maintain XenDesktop image updates.
 Upgrade Master image on PVS as per the respective team request and make sure the
image is load balanced on all the PVS servers.
 Performing changes on the server as per Change Management process
 Creating Change Requests as per business requirement
 Building New Citrix servers according to our Business Requirement
 Management of VMware infrastructure for assigned applications.
 Guiding the team on all technical aspects and provide training to meet the expectations.

Name of Organization: Softtek India Pvt Ltd

Position Held : System Engineer

Duration : August 2015 to November 2018

Location : Bangalore

Roles and Responsibilities: -

 Member of 24/7 support team.

 Planned and executed major migration to XenDesktop 7.6 from XenDesktop 5.6 and PVS 6.1 to
PVS 7.6 including: Complete analysis of business needs, application, hardware and security
requirements.
 Managed & maintaining application delivery infrastructure in a highly process oriented
environments
 Manage the whole infrastructure of the Citrix XenDesktop including Delivery Controllers,
Provisioning Services, and Storefront servers.
 DDCs and PVS Serves were implemented in three different geographical regions.
 Monitoring the health of around 2000+ vdi machines via citrix studio and director.

 Administration and monitoring of HP Blade Servers via HP Session Allocation Manager.

 Building New Citrix XenServers according to our Business Requirement.
 Managing the XenServer VMs from XenCenter Console.
 Performing changes on the server as per Change Management process

 Managing of Presentation Server 4.5 Farms, Citrix XenApp 5.0 Farm and XenApp 6.5 farms on
windows 2003 and windows 2008R2 servers.
 Publishing applications on Citrix farms after coordinating with application owners.
 Providing access on applications which is published through citrix using AD tools.
 Solving Citrix Launching applications issues and also for login issues to the server for the users
 Administration and monitoring the health of citrix servers via Citrix XenApp App Center and
Citrix Access Management Console daily
 Perform user account management -- add, delete, and changes. Install Citrix Client as mandatory
updates for new image build rollouts
 Responsible for any type of changes like upgrade of software, new software installation, Publish
application in Citrix.
 Created Target Devices using PVS Console and assigning vDisks to them.
 Reimaged Blades having issues.
 Worked with windows team if there any hardware issue persists in Servers and Blades.
 Provide end-user support via telephone, email, remote-assistance and desk-side.
 Configuring Farm settings, ICA Sessions and Policies.
 Installation and configuration of streaming applications.
 Configuration of Health Monitoring alerts on all servers in the farm
 Served as Level2 escalation, providing assistance to level1 technical teams with complex issues
 Basic Knowledge and trouble shoot of Polices and printers.
 Review the Event Logs for Errors and troubleshooting accordingly.