AMIT BHARDWAJ

Mobile No.: 9870334177

9643264374
Email: amit.bhardwaj@usa.com

PROFESSIONAL SUMARY
Seeking Challenging positions in IT Management and IT Monitoring or Automation
Infrastructure Management with leading organization, which provides me sufficient avenues
for professional growth through nurturing my technical skills and competencies.

TECHNICAL SKILLS
 Remote Management: Connect wise Automate, Microsoft RDP, TS Plus, Manage
Engine Desktop Central MSP, Kaseya and Zabbix with Grafana.
 Open-Source Software Management: Zabbix, FreeNAS, Kaldin and much more
 Active Directory: Worked on Operating system like, Window 2003, 2008, 2012 &
2016
 Asset Management: Highest Handled and maintained 12000+ asset in UPES
 MDM (Mobile Device Management): Worked on Miradore, Manage Engine
 Backup Management: Acronis, Ghost, Deep Freeze, Amoei, Datto, FreeNAS, Karen
Replicator, File Sync, Drop Box, Own Cloud, EaseUS Todo.
 Team Management: Handled the team of 80 people in UPES.
 Storage Management: FreeNAS, HP SAN
 BYOD Management: (Bring your own device): Manage Engine BYOD.
 Desktop Support Management
 Security Management: Kaspersky Enterprise, Symantec, Bitdefender, Webroot.
 Monitoring Alerts Management: Connect wise Automate, Desktop Central MSP,
Office365 monitoring, Kaseya, PRTG, Manage Engine Manager. Nagios, Zabbix.
 MIS Management: IT Glue, Helpdesk, Logical DOC, OpenDoc Man.
 Email Server: Lotus Notes, Office365 & MDaemon.
 Firewall: Zyxcel, SonicWALL, WatchGuard, Kerio, Clear OS, PFsence.
 FTP Server’s: Windows FTP, MFT, Linux FTP Server
 Server Series Handled: Dell Server Edge series 620, 850, Power Edge Server 2850
& IBMX-3850, 620, 850, Power Edge Server 2850 & IBM-X- 3850, DL60, G9, G8,
DL360
 Datacenter Management: Handled 120 server in UPES and 50 servers in TSI.

(Foremost Techno) |DATACENTER MANAGER

Duties and Responsibilities:
 Zabbix was installed for alerts and monitoring 250 asset which includes 20 servers
in the environment
 Installation for Zabbix Server 4.2 on CentOS 8 with its necessary components
 Upgradation of Zabbix.
 Administration of Linux servers through webmin.
 Updating Linux server
 Database backup and dB replication through DRBD
 Knowledge of distributed monitoring system and proxy
 Knowledge of clustering in Zabbix through Pacemaker and Coro sync.
 Active/Active and Active Passive Knowledge architecture
 Installation of SSL certificates
AMIT BHARDWAJ
Mobile No.: 9870334177
9643264374
Email: amit.bhardwaj@usa.com

 Autodetection of Clients for monitoring.

 Network discovery rules for other devices on network including SNMPv1, SNMPv2
 Maintenance of DB through timescale plugins
 SNMP traps capture in Zabbix.
 Monitor SLA of IT support partners and ensure the restoration of normal services as
soon as possible through coordination with internal & external agencies.
 Implement new IT Infrastructure initiatives and lead end to end Project management
of these implementation
 Support activities related to the IT Security, IT Policy Implementation
 Support IT Infra applications comprising of Google Apps, Active Directory, DNS,
DHCP, WSUS, Anti-virus etc.
 Implement operational procedures based on ITIL framework and manage multiple
projects in the same time. Expertise and exposures in IT Services Setup, IT
Operations, and Requirement Gathering, budgeting, change, incidence, service
management, technology solutions, ITIL practices & process solutions to change
management.
 Support in running of day-to-day smooth operations & Handling additional
responsibility for the IT.
 Responsible for Overall IT Security, IT Operations, Few Applications & Infrastructure
Management, E-Mail System management, Network Related issue & Resolution in
timely manner
 Manage all IT related activities like new requirement, IT budget, IT Audit etc.
 Responsible for quarterly General awareness training to users
 Firewall Management; Configuration & Monitoring User Rights for incoming &
Outgoing internet Traffic, Remote User Connectivity through Kerio SSL VPN

TSI | IT INFRASTRUCTURE MANAGER

Duties and Responsibilities:
 Zabbix 4.0 installation on Ubuntu for 40 servers in Delhi and 80 servers in Pune.
 Grafana Dashboard’s
 Templates were created and linked to Hosts Groups
 Host Groups creation.
 Scripts were introduced and send remote commands to the agents as well.
 Monitoring of the Dashboards
 Send reports of weekly basis to the group as well.
 Problem Detection, Visualizations, Authentications, Effortless Deployment.
 LDAP authentication was provided.
 User Access permission that oh which hosts group He/She will have access.
 Auto-registration of active agent: automatically starts monitoring new equipment
with Zabbix agent.
 Maintained environment of VMWARE ESXi 6.0.
 Managed 40 Server in Delhi and 80 Server in Pune.
 Installation of RAID on IBM and DELL Servers.
 Managing the Wi-Fi environment with Ruckus controller 1100 series.
 Handled PF-Sense Open-Source Firewall
 Managing 4 physical Dell Server Edge series 620, 850, Power Edge Server
 2850 & IBMX-3850.
 Running Server (AD, DHCP, Antivirus Server, VPN, DNS, Firewall,
network and Wi-Fi).
AMIT BHARDWAJ
Mobile No.: 9870334177
9643264374
Email: amit.bhardwaj@usa.com

 Administration for Kaspersky Antivirus.

 To manage the performance of IT-Helpdesk Technicians to clients and ensure
 that service level is achieved.
 To ensure that customer expectations are met.
 To provide technical support to staff Pune & Delhi locations with hardware, software
and operational problems.
 Provide data and reporting of KPI’s and send to Senior IT management and
others in ad-hoc, weekly, monthly and as needed.
 Solutions repository and ensure top quality solutions are available to the staff.
 Maintaining service and business level agreements to set expectations and meet
sure performance
 Managing a n d improving customer IT support in the organization.
 Advise management on situations that may require additional client support or
escalation.
 Vendor Management
 IT audits on quarterly basis, data collection / reporting capabilities, strong
documentation skill set.
 Maintaining, supporting and AMC for data communications devices, desktops,
servers, ups and common shared services.
 Monitoring backups, recovery, operating system updates and configuration changes.

SS Computers | IT MANAGER
Duties and Responsibilities:

 Deployment of Zabbix project ver 3.0 for monitoring and alerting 12000 machines
for the entire university
 Used ubuntu server for maintaining Zabbix
 Setting up the alerts for the machine on the network and take the correct actions.
 Web monitor and web URL monitoring.
 Configuration Import and Export.
 Zabbix database Management.
 Virtual Machine Monitoring
 Maintaining Event Acknowledgement.
 Managing the team of 80 people and monitoring 12000 assets and alerts
 Email alerts and creating as a ticket in Service desk.
 Maintaining Calls logs.
 Team Roaster.
 Call Escalation to the departments
 Maintain SLA and KPI
 Technical documentation maintaining.
 Follow SOPs
 Supported MSP for US and UK
 Backup Maintenance
 Active Directory User and Group Maintenance.
 Migration of Server roles to the new server.
 DHCP Server
 DNS server.
 Asset Inventory handling through Open-Source Server
 Maintaining Website hosting
AMIT BHARDWAJ
Mobile No.: 9870334177
9643264374
Email: amit.bhardwaj@usa.com

Experience
 Foremost, IT Manager Dec 2017- May 2020
 TSI, IT Infrastructure Manager August 2016- Nov 2017
 SS Computers, IT Manager Nov 2010- 2016
 Infodart Technologies, Project Manager Dec 2008-2010
 HCL Comnet, Senior System Specialist March 2008- Oct 2008
 Amway Enterprises, IT Executive July 2005-2008

Certification
 Advance Diploma in Hardware and Networking 2005
 Certified in Lotus Notes 2008
 MSCE 2010

Education
 CCSU, B. A 2005

Thanks & Regards

Amit Bhardwaj