MUHAMMED NAJATH Email: muhammednajath@gmail.

com Mobile: +971 503560508

IT Support – ICT Support - Application Support - Desktop Support

Professional Profile

• More than 4 years of experience with Microsoft and Cisco technologies.

• Two year hospitality experience (Dubai Health Authority)
• Experienced in Desktop Support, Point of Sale, ERP Software, HRMS Software, Networking,
System Administration, HMS Support and Hardware Support
• Managing the Infrastructure and application support on a 24x7. Insightful experience in setup,
configuration, upgrade and maintenance, performance monitoring and troubleshooting on
Windows environment.
• Excellent ability to handle workload with experience in managing multiple projects concurrently.

Technical Skills

 Microsoft Windows Server 2012 R2, 2012,2008 R2, 2008, 2003.

 Windows 10, 8, 7, XP.
 HP series servers (DL 380 G9, DL 360P, ML10 G9)
 Routers & Switch - Cisco Series (K800), HP switches
 Trend Micro worry free standard, kaspersky small office security
 MS Office 2016, 2013, 2007.
 MS SQL Server
 Active Directory, DNS, DHCP
 NAS-My Cloud WD
 Acronis Cloud. Comodo Backup
 Fortigate 100E,60E and 30E Firewall
 Ivanthi Management Console
 Ivanthi Web desk – Ticketing Tool
 Nextthink.

Academic Qualifications

 Master of Computer Application – Bharathiyar University, India.

 Master of Business Administration (Information Systems) - Bharathiyar University, India.
 Bachelor of Science – Calicut University, India.
International Certifications

 Microsoft Certified Solutions Associate Windows Server 2012 (MCSA) MCID: 11427220
 Microsoft Certified Professional- Windows Server 2012 (MCP)
 Microsoft Certified Solution Expert- Windows Server 2012 (MCSE)
 Cisco Certified Network Associate (CCNA)
 ITIL® Foundation Certificate in IT Service Management (ITILF) (5989569.20657582)

Experience Highlights

Dubai Heath Authority - Dubai Hospital (Managed Services) Feb 2019 – Till Date
InterTec Systems LLC

Technical Support Engineer

• Different operating system and software installation & administration of new PCs and servers.
• Sound knowledge in system trouble shooting, maintaining smooth network environments.
• Installation &up gradation of software’s, hardware devices and patches.
• Support for desktop and laptop OS installations and other application software’s.
• Configuring network printer.
• Clinical, laboratory- RAY first level software support (IMAPX, SUNQUEST.AGFA ETC)
• SQL server installation and administration.
• HMS software Support (Salama)
• Vendor coordination.
• IT Inventory process.
• Barcode, wristband and label printer installation and configuration.

SHAKLAN GROUP, DUBAI, UAE Dec 2015 – Feb 2019

www.shaklangroup.com

IT Administrator

• Looking Over all 15 branches of shaklan group including corporate office.

• Responsible for day to day support and administration of desktop, servers, network and various
business applications.
• Planning, Install, configure, maintain and troubleshooting of higher-end HP servers (HP
DL380 G9) and SQL Servers
• Planning, implementation of active directories setting user rights.
• Maintain and administrating e-mail, user accounts, remote servers and data bases locally and
globally.
• Configuring Cisco vpn routers and Cisco manageable Switches.
 • Implementation & Training of retail software –iTrade & Point Of Sale as per the
requirements of clients and giving user privileges.
• Configuring hardware and networking devices.
• Troubleshooting of implemented software/Hardware’s in case of failures.
• 24/7 o n l i n e , T e a m Viewer and o n -s ite s u p p o r t for S o f t w a r e /Hardware Systems
(POS installation, weighing scale, Bio-metric Machine, ID-Card Printers, Portable Printers, PDA
Devices).
• SQL Backup scheduling and monitoring periodical backups.
• Configuring and managing of terminal servers.
• Configuring access points and network printers.
• Acronis Backup schedule and trend micro antivirus administration.
• HRMS software support.
SANDF TECHNOLOGIES, CALICUT, INDIA APRIL 2013 – SEPT 2015
www.sandftechnologies.com

IT Support Engineer

• Leading a team of system engineers involved in Infrastructure maintenance, Server /Desktop

support, Networking and troubleshooting.
• Different Operating System and software installation & Administration of New PCs and Servers.
• Worked in Windows 2008&2012 domain models, ADC, DNS, and DHCP Administration.
• Installation &up gradation of Software’s, Hardware devices and patches.
• Support for Desktop and Laptop OS installations and other Application Software’s.
• Creating User accounts and defining their appropriate access rights
• Implementing Security and Users Policies for local systems
• Installations of Application Software
• SQL server installation and administration.
• HMS software Support

PERSONAL DETAILS

Date of Birth : 17/02/1990.

Marital Status : Married

Nationality : Indian

Languages : English, Malayalam, Tamil

Visa Status : Employment.

Driving License : UAE (in process)